Review and analysis of over 38 complaints against American Credit Acceptance, LLC
American Credit Acceptance, LLC consumers have reported over 38 official complaints related to Managing the loan or lease. Out of the 38 consumer complaints against American Credit Acceptance, LLC, 3% were disputed by the consumer (i.e. the consumer was not happy with how American Credit Acceptance, LLC responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against American Credit Acceptance, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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American Credit Acceptance, LLC Consumer Loan managing the loan or lease October 6, 2016 - This is a follow up to Case number : -. The company, American Credit Acceptance continues to call me with dead air voicemails. One voicemail appears that the person calling is talking to someone else, while another appears that they are eating. Multiple times over the past two months, I have requested for a due date change. This is due to my pay cycle changing. It was explained that my due date can change upon bringing account current. In attempts to resolve the situations, I attempted to reach out to " - - '' at " -- '' on multiple occasions with no reply being received. Th... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease July 9, 2016 - 1. misleading billing. on the bill received via USPS mail it shows a total amount due on - -, 2016 as $280.00. Their website shows a total amount due as $370.00. They charge a late charge of - even when the amount due is received on time. 2. I want them to bill me correctly. If the amount due on the - of each month is $280.00 or $370.00 let the hard copy bill reflect the correct amount. make sure the amount due on their website reflects the correct amount.... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease June 24, 2016 - American Credit Acceptance and I had a car loan out, I then traded the vehicle in to - - - in - - MD In -/-/-. The dealership has since then made the final pay off amount to them and the continuously report that there is still a balance. the dealership sent the check via - and gave me the tracking number of - and the check has been signed for at their facility. I have disputed this for months and they continue to report. I have sent validation letters and made numerous phone calls. As of now they have my account in repo status and reporting as almost 130 days passed d... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease April 12, 2016 - I have obtained a Car Loan with American Credit Acceptance in - have have paid on time over and above the minimum payment which is $300.00. The record will show I am paid up several months in advance in order to minimize the High Interest Rate. However, to no avail, most of the payment ALWAYS goes towards interest paying very little on the Principal. I tried to refinance for a better terms with Credit Unions, and Commercial Banks, and each time I request a payoff, I am quoted over the phone, exactly the outstanding balance on my statements, In other words, no discount for paying off ahea... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease March 1, 2016 - American Credit Acceptance ( A.C.A. ) is lying that I owe them $1000.00. - -, 2012 I was in a car accident and my vehicle became a total lost. A.C.A. told my insurance companies that I owed $9700.00. - paid $8300.00 ; - paid $1000.00 ; and - paid $550.00 for a total of $9900.00. They were overpaid by $240.00 and they never gave me my refund. I had GAP insurance by -, and - refunded the GAP and extended warranty. A.C.A. cant change my balance once they tell my insurance company a balance and cashes the checks. By cashing the checks, they are argeeing that the ... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease January 31, 2016 - Company is using unfair collection practices to obtain payment for a debt. Company calls multiple times a day and will not leave a voicemail. Any attempt to leave a voicemail is generally dead air. I informed company on two occasions, verbally - -, 2016, and via e-mail on - -, 2016, to only call MY PHONE ( therefore, removing my wife 's number and all other numbers associated with the loan with the exception of my cell phone ), provided the phone number and told them to leave a message. I would need to receive a voicemail in order to return a phone call. As of today, my wife con... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease January 4, 2016 - American Credit Acceptance repossessed vehicle -/-/- ; loan was current. Video recording of automated system. Demanded repo fees and late fees w/o 10 day discretionary notice ( informed them they were not entitled ). Made fraudulent entries in account payment history to reverse repo fees ( demanded monies be returned to me ). Recovery agent demanded add'l $370.00 to release vehicle. - - - - - packed purchase price of loan & added $1500.00 cash down payment to purchase price of vehicle. Credit report indicates " pays as agreed '' ; another agency has a 60 day delinqu... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease December 18, 2015 - On - -, 2015 I made a call to my lien holder, the goal was to obtain the information to the person that has the authority to make settlements as well as close my file out completely. I was told there is no one I could speak to that could help me. Attached is a letter with further detail ... |
American Credit Acceptance, LLC Consumer Loan managing the loan or lease managing the loan or lease November 6, 2015 - I purchased a - - from a well known nationwide dealership and because I needed financing American Credit Acceptance agreed to be the lender. While attempting to make the first - payments online and over the phone the aforementioned lender had major difficulty processing a credit card payment. It literally took - phone calls for - payment to be processed. Several days after going through similar issues with the second payment, I received several calls and voice messages the week of - - from American Credit Acceptance. I returned the call just to be told by one of their reps... |
American Credit Acceptance, LLC Consumer loan managing the loan or lease September 25, 2015 - American Credit Acceptance has repeatedly contacted me at my work phone number even after I had asked them - to not contact me at that number ... |
American Credit Acceptance, LLC Consumer loan managing the loan or lease September 5, 2015 - The high balance amount on my auto loan has only been deducted by only $1000.00 in the course of -. My monthly payments are $260.00 ; strangely enough, my balance has been fluctuating from month to month. I 've requested several times for the American Credit Acceptance to send me information/ documentation of the said balance on the auto loan and how my payments were applied to my auto loan of the course of the full loan. This company has failed to mail documentation after the - of requesting. ... |
American Credit Acceptance, LLC Consumer loan managing the loan or lease May 20, 2015 - When we bought the truck we was told we would end up only paying $15000.00! After paying on this truck for almost - yrs they are telling us we still owe over $13000.00. How are we paying almost - for this truck then what we was told. Yes we have made a few payments late but also your customer service line where you press - it tells us that were not due until - - but yet your CSR told me it 's - days past due so which on is it??? We are basically getting screwed on this truck. We cant even trade this truck in cause American Credit is - wanting WAY more then what the tru... |
American Credit Acceptance, LLC Consumer loan managing the loan or lease March 19, 2015 - I have a car loan that I have paid over $ 8k but they are reporting only $300.00 paid down on principal. I disputed the balance with the bureaus but nothing. I wonder how the bureau validated information when the company has not provided me with copies of my payment history as request amortization schedule. I need to know where my money has gone. No one is providing me answers or getting me records. ... |