American Credit Acceptance, LLC Consumer Loan Complaint

Vehicle loan Managing the loan or lease

American Credit Acceptance, LLC Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

American Credit Acceptance ( A.C.A. ) is lying that I owe them $1000.00. - -, 2012 I was in a car accident and my vehicle became a total lost. A.C.A. told my insurance companies that I owed $9700.00. - paid $8300.00 ; - paid $1000.00 ; and - paid $550.00 for a total of $9900.00. They were overpaid by $240.00 and they never gave me my refund. I had GAP insurance by -, and - refunded the GAP and extended warranty. A.C.A. cant change my balance once they tell my insurance company a balance and cashes the checks. By cashing the checks, they are argeeing that the letter attached to the check is correct amount owed. - had a breakdown of all parties payments except - extended warranty refund for $240.00 which should have been returned to me, not -.

American Credit Acceptance, LLC customer in Georgia
Mar 01, 2016

* Source: CFPB Complaint Database

American Credit Acceptance, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3American Credit Acceptance, LLCComplaint HistoryComplaints1/20133/20135/20136/20138/20131/20147/20148/201410/201411/201412/20141/20152/20153/20155/20156/20157/20158/20159/201511/201512/20151/20163/20164/20166/20167/201610/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3American Credit Acceptance, LLCManaging the loan or lease60.5%18.4%7.9%13.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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