Review and analysis of over 29 complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 29 official complaints related to Loan modification,collection,foreclosure. Out of the 29 consumer complaints against Seterus, Inc., 31% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Mortgage loan modification,collection,foreclosure June 3, 2016 - On -/-/16 a loan modification package was submitted. On -/-/16 a call was placed to check if anything else was needed. The - form needed to be updated and it was submitted the same day. On -/-/16 a call was placed to check if anything else was needed. The - form previously submitted had not been reviewed. " A message was sent for the documents to be reviewed. '' At this point, Seterus had a complete package. On -/-/16 another call was placed to check on the status. No update and sale date still on. " A message was to the escalation department. '' On -/-/1... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure June 2, 2016 - I want to file a complaint on Seterus regarding in saving my home. Just for Seterus allowed my home to be sold right from up under me. Here is the events that I took to save my home : On - -, - I made every effort to comply : - The process was done with the assistance of - - - - HUD approved - - -. - Was told by Seterus my name was not on account as a co-borrower. - Was told to go to Probate & get fiduciary letter. When I did - days later paying $170.00 plus $12.00 for printing. This had to be signed by my daughters. - Paperwork was submitt... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure June 1, 2016 - - sold my loan to Seterus effective - -, 2016. I was in the middle of the loan modification process at the time. Seterus has completely disregarded my account along with the modification. I have since received letters from them stating I do not qualify for the modification since my change in situation does n't seem permanent. I wonder how they know that when they have not even looked at the modification packet nor have they ever contacted me. I thought - has hard to work with but Seterus seems even more incompetent. I want the loan modification packet to be considered and if that i... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 25, 2016 - My name is - - and I want to submit a claim against Seterus. On - -, - my bankruptcy case was dismissed. Seterus sent me a letter in - -, - before my case was dismissed which was a sign of harassment. I was advised by my attorney that once the bankruptcy was dismissed the " creditors '' would start contacting me, but Seterus never did. I decided to call them in - - to see what was going on and to see what my options were as to where my home would n't be compromised. The phone just rang.. Shortly after I was disconnected. This has been going on for a while. Eventua... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 24, 2016 - I have been trying to get a loan modification since - -. Half a year later they gave me a trial modification and that in - of - I would get the loan modification. But after making all my payments on time, they told me in - I would have to re-apply again for a loan modification. Since then, they have not completing my loan modification. They continually ask for the same paper work, over and over again. Now it is - of -. I have not giving up, but I do n't know what to do to get this done.... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 20, 2016 - I have asked Seterus Inc. to grant a mortgage release or short sale for my property. They have not taken any action to move this process along in the last 17 months. I send them documents repeatedly, they do nothing with them then a representative tells me they have expired. I start the process over and over. I have sent them hundreds of pages of information. They are now proceeding with foreclosure because they are saying it is my responsibility to clear the title for the property for a loan that existed prior to me purchasing the property. I have provided them with my title insurance " hold ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 17, 2016 - Our firm, - -, has been monitoring our client 's request for mortgage assistance with Seterus to ensure its compliance with Regulation - and other pertinent servicing guides. This is the third CFPB complaint we have had to file in connection with this client. After a year of back and forth Notices of Error, Seterus finally initiated a proper evaluation of our client 's loss mitigation application for the HAMP modification program. Subsequently, our client was offered a Trial Period Plan that was to begin in - 2016 and the last Trial payment would be made in - 2016. Now that our cl... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 12, 2016 - Due to employment issues ( taking demotion in lieu of layoff -/-/2014 ), I fell behind on my mortgage. Since that time, I was not only reinstated ( - 2014 ), but promoted twice in a year. Seterus offered me a modification, I made the trial payments, and tried to continue paying, but they rejected those payments telling me I had to wait for the paperwork. My next contact was from the county telling me my house was going to foreclosure sale.... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 11, 2016 - CFPB, In - 2012, I sold a property located in -, CA that had a loan serviced by -. It was listed at $100000.00, which would have resulted in a short sale. Fortunately, I was able to get the property into contract and sell for significantly more, thus avoiding a short sale. However, Seterus is reporting this as a short sale, which is damaging my credit. I have tried working with Seterus and the credit bureaus to get this corrected, but thus far, have been unsuccessful and that is why I am now asking for your help. The property sold on -/-/12 for $120000.00. A logical person... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 5, 2016 - We were verbally denied for -. After requesting information regarding the denial over the phone we were told that any request for information would not be granted unless it was written request. We have since made several written requests regarding our - denial, the status of the modification and mistakes we found on our loan in - 2016. We never received any information we requested or any corrections to the mistakes on our loan. We have followed up those written requests with other letters that have also been left unanswered since - 2016 - it is now - 2016. Our mortgage servicer... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 5, 2016 - While we appreciate fixing the issues with the - and taking off the - late payment reference that has not completely fixed the issue. We sent back notarized copies of the deed in lieu paperwork prior to the - - deadline and the notarized copy shows that it was in effect - -, 2016. Having that paperwork in prior to - - there is no way that we can held responsible for there being a late payment of - and would request that this late payment be removed as well. My husband pulled his credit report today and noticed that the - late payment has been removed but now Seter... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 27, 2016 - I submitted a complete modification packet to Seterus Mortgage in - - ; along with document regarding insurance claim regarding damage to the my home after hurricane -. I told that Seterus could get those documents and I was given a wrong number by them to contact but I found the documents and submitted those at the first of the year. I was told that the documents would be reviewed and I would have a decision within 45 days. I called to get the status of the modification the first part of - and was informed that no one had reviewed the documents and I would have to re submit the do... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 17, 2016 - I had a home discharged through the bankruptcy courts in -. Now, I have - mortgage companies harassing me over the unpaid debt. I have written them numerous request to cease and desist and yet they continue to harasses me on a weekly basis. - - has gone to the extent of repeatedly calling me on my cell phone over this debt. I would like this to stop immediately. I would also like to know if I can file suit against these companies. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 16, 2016 - Loan was transferred, Seterus Inc. would not honor the terms, denied being the servicer, found it after 8 months, costing me greatly in legal fees, then told me I had to pay over $14000.00 in a lump sum. Somehow $70000.00 has been added to my mortgage, going up from, $120000.00 to $190000.00 ... ..last statement was handwritten. I feel that My civil rights have been violated, a direct violation of the 8th amendment. I believe that punitive damages are in order ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - I submitted a loan modification application to Seterus, over two months ago and the company refuse to process the application and refuse to give me information concerning my loan. I received a letter from Seterus, requesting my attorney 's information but I do n't have -. The company also incorrectly calculated payments from Florida - -, applying more interest than the contracted amount. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - -, through the servicer Seterus, filed a les pendens against my property while I was making timely payments on my trial loan modification - I had already made 2 payments on time. This appears to be a " dual tracking '' based on what I have read. I called Seterus and they told me this was their standard practice and the lien would be removed when I had made the third payment. I never received any notice of service nor any other communication that they were proceeding with the foreclosure. I did not receive any late notices from them until my loan was 6 months delinquent. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - I am behind on mortgage payments due to medical reasons. I applied for assistance from my loan servicer Seterus. My mortgage account was charged ( - ) in legal fees seven days after submitting application for assistance. The following month I was served foreclosure papers. I feel Seterus is in violation of The Dodd Frank Act. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 9, 2016 - I held a mortgage on my house which was transferred to - - -. For various reasons, I was no longer able to maintain the house, and moved into an apartment. The mortgage was subsequently sold to Seterus for collection. The house was foreclosed, but various issues with previous mortgage companies not clearing the title when I refinanced, the foreclosure auction could not take place. This happened in about - 2014. The title issues have long since been resolved, and no further date has been set for foreclosure auction. I have contacted Seterus numerous times, with no resolution. I fina... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 6, 2016 - I had a - and - mtg - - for my house in -, - I was working for - and forced to quit during the recession in -/-/-. I was over - and been in the company 25 yrs and made twice as much as everyone else. I found work but the wage was significantly less and was in -. We could not sell the house so we rented it out for $1000.00 pr/month and paid the $600.00 difference in mtg payment. Over the years we paid over $23000.00 to supplement the rent payments for the mortgage. We emptied out My $44000.00 - and my wife 's $20000.00 - to do this. I approached -... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 4, 2016 - I default on my mortgage due to work related injury, and apply for help to Keep Your Home California and was able to get approve for $39000.00 to Principal Reduction program ( PRP ). To Pay any past due amounts and reduce remaining balance of first mortgage and bring monthly Mortgage to an affordable.. So in months later Seterus, INC had send me a Loan Modification to sign and return and Seterus representative call me stating that the only way to get approve for the money founded to my account from " KYHC '' is by signing modification. next day later Seterus Manager - - Call me again ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 2, 2016 - Seterus, Inc. continues to report that our mortgage payment is late, at this point they have reported this for -/-/-, -/-/-, and -/-/-. We contacted them in -/-/- and told them that we were going through a financial hardship because of a job loss and then having to relocate to another state once a job was found. We tried to sell the house but were unable to do so and let them know that we were no longer able to pay both the mortgage and our new rent and asked what options we had. They suggested a deed in lieu of foreclosure so we completed and submitted the necessary forms.... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 28, 2016 - My loan is currently with Seterus Servicing. I tried to do a short sale in - of 2015 which was declined. I then vacated the premises on - -, 2015 and notified - of that fact. They sent me - modification agreement in - of 2015. I called them and decli8ned. again advised them I vacated the premises and they should initiate foreclosure proceedings. I did n't hear from them except for the occasional statement and - letter advising me that I was declined for assistance. I never asked for assistance..In -/-/- I was sent a Notice of Default. Since then, I have been inundated... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 24, 2016 - In - -, I was granted a modification From Seterus Inc . I signed - copies of the modification and returned it to the servicer in -/-/-. According to the modification after making 3 consecutive payments it was supposed to become permanent, - -, after it became permanent in was supposed to be signed by the servicer and presented to The - - - Arkansas Bankruptcy Court for approval. When I contacted Seterus about a copy of the modification this I was sent a unsigned copy, when I requested a singed copy I was told they had not completed it as of -/-/-. After rigoro... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 21, 2016 - My mother passed away in 2007 and left me her home in her Will. I paid the mortgage and had NO problems with the previous Lender. Then, the loan was transferred to Seterus 3 yrs ago. At the time of transfer, Seterus requested we submit various documents to them related to my inheriting the house from my mother in 2007. **EVEN THOUGH THE PREVIOUS LENDER HAD HAD ALL THESE DOCUMENT SINCE 2007 AND TRANSFERRED THEM TO SETERUS. ** I submitted ALL the requested documents to SETERUS 3 years ago : My mother 's Death Certificate, My mother 's WILL, The Court papers, The DEED ( recorded at the County ) ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 14, 2016 - Hello, Please help me resolve this long standing, stressful, mistake ridden, situation with Seterus , Inc . It has been since - - - -, -. I live in Georgia. My home has been in foreclosure 3 times. It has not foreclosed. I am the homeowner. I own the home secured by this note, the note is in my former late husband 's name and the security deed, security deed was in both of our names since - -, ( this was a refi loan - ). When - died suddenly on -/-/- the ownership transferred solely to me. We had Joint Tenants With Right of Survivorship. - - - state... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 10, 2016 - " Please be advised that in order for loans to be eligible for modification assistance, they typically must be over 60 days delinquent. However, based on the information you provided, you demonstrated danger of imminent default and became eligible for the four month Trial Period Plan. Under the terms of the Program, reduced payments of $630.00 were due - -, -, - -, -, - -, -, and - -, -. The reduced payments were designed to put your loan delinquent in order to meet the requirements of the owner of the loan, -. Because you did not perform on the propose... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 10, 2016 - My now-deceased mom was offered a second mortgage for $250000.00 on her co-op in -/-/- when she was - years old, her only income was - a year social security and in poor health. The lender, - - -, could never have expected this loan to be repaid, as it was a 30-year mortgage with the first ten years 'interest-only, ' not going to the principal. She obviously had no ability to repay but must have accepted the offer to pay other debts, including her medical bills. It was only after she passed in -/-/- I discovered these shenanigans. But I have insufficient resources to... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 2, 2016 - I have been working with Seterus Mortgage Acct # - to obtain a Deed in Lieu. I submitted all documentation including proof of discharge of 2nd mortgage etc. After submitting all docs a required under - Seterus said they can not complete a Deed in Lieu because there are $7500.00 in judgements against me. I believe under - There is money allotted for this. I have had to declare bankruptcy and will now face foreclosure. I attempted this with - and - servicing. I finally received the discharge from - and face this disaster. Thank you. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 1, 2016 - To whom it may concern, My income was reduced and I was having trouble making my mortgage payment so I contacted my Lender ( Seterus ) -/-/-. I soon found out it was to be the worst customer service I have ever experienced. They were/are flat out rude, arrogant and very unprofessional. I was only trying to do the right thing and contact them to let them know my situation and to ask for assistance, and they flat out told me we were going to lose out house and there was no hope for us. Please see attached fax coversheet information dated -/-/- when I originally sent in our request for... |