Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

To whom it may concern, My income was reduced and I was having trouble making my mortgage payment so I contacted my Lender ( Seterus ) -/-/-. I soon found out it was to be the worst customer service I have ever experienced. They were/are flat out rude, arrogant and very unprofessional. I was only trying to do the right thing and contact them to let them know my situation and to ask for assistance, and they flat out told me we were going to lose out house and there was no hope for us. Please see attached fax coversheet information dated -/-/- when I originally sent in our request for assistance.


I insisted on speaking with a Manager and then - come on the line ( -/-/- on or about - ), I soon became aware this was obviously not the right thing to ask for. He was - ruder than the first person I spoke with, probably one of the rudest persons I have ever spoke to. He started threaten me as well, stating we would never be able to save our house no matter what we did and/or asked for. He went on to say, we would never, ever qualify for a loan modification. He would not even listen when my wife and I was trying to answer the questions that he was asking us, he just ranted on and on and on, telling us we were just going to lose our house. He made it impossible for us to even talk to him. We just gave up. Then recently, I applied for mortgage assistance again - because we were flat out denied the first time we tried. After sending in all the required documents we received - ( - ) very different responses in the mail. Please the see attached letters - - now I am very confused on how to proceed. This is ridiculous. So I called the help line again at - ( -/-/- - ) to try and find out what is really going on and spoke to - individuals this last time. - - and then her manager. The Manager said if we do n't make our mortgage payment by - -, 2016 they will not modify us at all. We feel everyone deserves a fair chance, and should not have to be treated like some criminal when talking to these big-shot lenders. For what it is worth, that is my story. It is truly unfortunate that they treat consumers the way they do.