Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

I had a - and - mtg - - for my house in -, - I was working for - and forced to quit during the recession in -/-/-. I was over - and been in the company 25 yrs and made twice as much as everyone else. I found work but the wage was significantly less and was in -. We could not sell the house so we rented it out for $1000.00 pr/month and paid the $600.00 difference in mtg payment. Over the years we paid over $23000.00 to supplement the rent payments for the mortgage. We emptied out My $44000.00 - and my wife 's $20000.00 - to do this. I approached - several times to ask for assistance with refinancing the mortgages. We kept the mortgage payments current. The - mortgage was only 15 year term and could have been extended. They refused several times as we did not live at the house. After several years I asked if we could turn in the keys " in lieu of ''. I was told that - - - prefers to do that with empty homes. So I waited until the rental agreement had run out and the


knew how to fill out paperwork. It was designed to put me off. Then I asked about short sale. They told me to get a good offer first, then make a proposal to them. They then sold the - mtg to Seterus mortgage. I continued to fill out and send paperwork and copies of all my financial information, tax returns, pay stubs, bank statements. On approx - - - we received a very good cash offer of $ - on a $ - balance between the - and - that my realtor put through homepath. It has been 9 months since I first tried to do this and 4 months since putting through the short sale offer. Seterus has neither approved nor denied the offer. Just a few weeks ago they asked me for more information and - tax returns. Even though they acknowledge that I have previously sent it to them. I have literally sent over - - pages of financials. As you can tell I am extremely frustrated. This can all be verified through my realtor and homepath.