Seterus, Inc. Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Seterus, Inc. Mortgage department,

Other mortgage Loan modification,collection,foreclosure Colorado

Due to employment issues ( taking demotion in lieu of layoff -/-/2014 ), I fell behind on my mortgage. Since that time, I was not only reinstated ( - 2014 ), but promoted twice in a year. Seterus offered me a modification, I made the trial payments, and tried to continue paying, but they rejected those payments telling me I had to wait for the paperwork. My next contact was from the county telling me my house was going to foreclosure sale.

Seterus, Inc. customer in Colorado
May 12, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

Consumer disputes how Seterus, Inc. handled their complaint

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How Seterus, Inc. handles Loan modification,collection,foreclosure complaints

Created with Highcharts 4.2.3Seterus, Inc.Complaint HistoryComplaints3/20164/20165/20166/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Seterus, Inc.Loan modification,collection,foreclosure100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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