Review and analysis of over 136 complaints against Round Point Mortgage
Round Point Mortgage consumers have reported over 136 official complaints related to Loan modification,collection,foreclosure. Out of the 136 consumer complaints against Round Point Mortgage, 18% were disputed by the consumer (i.e. the consumer was not happy with how Round Point Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Round Point Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Round Point Mortgage Mortgage loan modification,collection,foreclosure March 23, 2017 - Assignment of Mortgage From FHA to Conventional, MIP insurance was being paid the entire time, based on loan statements, the loan was in default, however the MIP insurance was being paid. My loan Original loan amount was for $120000.00 and has gone up to $210000.00. The - information is wrong, the loan was sold to a private investor and serviced by different loan servicers : - - - and then to RoundPoint Mortgage. I received a modification package and I disagree with the amounts owed.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 20, 2017 - I have been having issues with our mortgage company over the past two years. This started out with our home not being assessed properly, thus raising my monthly mortgage bill about $700.00 dollars. This was obviously not their fault because of how my house was valued. So, they allowed me to spread my payments out over 5 years, which was a good thing. So, my mortgage went from $3300.00 to -, to -. I then asked the locality in our area to re-assess our home so that we could lower our mortgage payments. Once that was done, I received a refund for our school , county, and township taxes.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 24, 2017 - Roundpoint claims I have thousands of unpaid escrow and now they are foreclosing my home. They have been terrible to work with and have not been in contact with the township at all!... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 5, 2017 - I submitted loss mitigation paperwork to my mortgage company in -/-/-. I have n't been able to get a response to this paperwork and it is now -/-/-. I am told my single point of contact is - -. I have n't heard from him at all via email which I have sent numerous emails or my calls. I was told a manager sent an email to the processors on -/-/- and still no response. I followed up again today and was told thy were sending yet another follow up email and should call back on -/-/-. Why is it t taking so long to get a decision. This is the second time Roundpoint has sat o... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 4, 2017 - We are in the process of short selling our home and have filed a complaint regarding Roundpoint Mortgage 's lack of assistance during the process. This complaint is regarding the excessive amount of time it is taking Roundpoint Mortgage to update the short sale approval date extension. We sent an addendum to them on - -, -, as you can see in the attachments and still have not received a response back from them as of today 's date, - -, -. We have made several other attempts to contact them via phone calls/voice mails and through email, as you can see from the attachments and ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 1, 2017 - I entered a mortgage loan agreement with Roundpoint Mortgage for a short-term loan on an investment property located @ - - - in -, Ga. When the loan became due, the market did not support selling the property, so i sought a loan modification. Surprisingly, this process took well over eighteen ( 18 ) months, with the lender CONSTANTLY requesting updates on paperwork, e.g. my income, account balances, etc. When the modification was finally offered, it was not based on the amount i had owed at the time the loan expired, but included the months of payments during which the loan had bee... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 21, 2016 - In - -, my family experienced a hardship ; due to loss of income and illness. In - -, we applied for home retention services with Round Point Mortgage Servicing. After working odd and ends temp jobs, my husband found stable employment in - -. After sending in multiple duplicate documents, our modification package was deemed complete in - -. We were approved for a trial modification in - -, which required us to pay $1200.00 for three months and upon completion we would receive a permanent modification in 30 days. We called once a week for 4 1/2 months, waiting to... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 17, 2016 - I am sending this email to file a complaint about Roundpoint Mortgage persistent negligence in not following up with their customer concerns, lack of knowledge of the customer service reps, and - poor customer service. I received an escrow analysis statement the first week of - indicating my new mortgage payment was going to increase by approximately - month. I contacted RPM TWICE to get an understanding of the escrow analysis and was instructed to send in copies of our tax statements and I also included a copy of our updated appraisal. I immediately faxed as well as emailed the reque... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - On - - my husband - - received information that our house was set for auction on - - 2016 if we did not pay the past due balance. Her contacted our mortgage company RoundPoint Mortgage and was told to pay - by - - to stop foreclosure. We issued and mail a cashier check and overnighted it to the company in the amount of - they received the check on - - @ -. the cashier check was returned to us on - -. post marked - - saying it was n't enough money. He called the company on - and they apologized and could n't give us any explanation as to why... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - We are attempting to do a loan modification but the lender keeps telling us we need to submit information and we do and then they tell us we are still missing info. This has been ongoing since - of this year. We hired a consulting firm and they submitted our mod documents but the lender is dual tracking on us for the modification.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure November 22, 2016 - I filed complaint # - with Consumer Financial Protection Bureau on - -, 2016. IN this complaint I indicated that I filed paperwork with the HAMP program with Rounpoint Mortgage Servicing Corporation , Inc., and received no reply. I also indicated that I had been working with other organizations and public assistance programs. On - -, 2016, I drove to the - County Sheriff 's office with my fiance, - -, to file a complaint unrelated to this case, and was served foreclosure papers.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure November 3, 2016 - I was forced into signing a 15 year mortgage instead of a 30 year mortgage which I could have afforded. My abusive husband divorced me and left me with the house -/-/2016. I am behind on my mortgage, and the lender, Rounpoint Mortgage Servicing Corporation is not cooperating within the legal boundaries of my consumer rights. First I contacted - in - when I was - months behind on my Mortgage payments. They asked me to pay $1500.00 in -/-/- to catch up the payments. I could n't afford to, but they told me that was the only option that I had. Being a single mother of - child... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure October 11, 2016 - I am trying to short sell my home, the buyer is getting ready to walk away because of Roundpoint 's procrastination! I need to get from under this home, I have a law firm helping me, and Roundpoint just keeps saying it 's being review, no one can be actually handling this?... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure August 9, 2016 - I started the modification process with roundpoint, they are giving me the run run around for the longest time first they give me a one year trial after making my fith payment they disqualified me because the allegedly did not received one of my payments know every week they send a missing items letter with something different every time. I really need resolution my wife is going through - and I 'm sick -. Please help me! My name is - - loan # -... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure June 28, 2016 - My current mortgage is with Roundpoint Mortgage. Recently I lost my job and contacted them to find out what options I had, or what they could assist with to prevent me from defaulting on my loan. I was told to fill out " Hardship '' application and provide all documentation and then it would be a 30 day review. It has been over two months, and RoundPoint Mortgage ca n't seem to keep track of my paperwork. Every three weeks something is missing ( even though it was previously submitted ) or now.. some paperwork is starting to expire because they have sat on it so long. It takes then over a week... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure June 15, 2016 - I obtained an FHA mortgage in - through - Bank. who then sold it to - - -. While my loan was with - - - as the Lender and Servicer, I became unemployed, - and unable to keep up with payments. I applied for a Loan Modification back in -. Went back and forth for over a year. Then suddenly there was a new servicer, Roundpoint. They told me that I no longer had an FHA mortgage, it is now Conventional. I was never made aware of the change. During this change, I was in the process of applying for the Making Home Affordable program. I was recently told that I am not elig... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure June 6, 2016 - The original debt and lien was created by - -, - in -, Texas, An unlicensed mortgage banker. The debt was supposedly transferred to - after closing, however, there is no record of that transfer in - -, Texas as is required by law in the State of Texas. " The original creditor, and not the debt buyer, is the party responsible for reporting information about the debt to the credit bureaus. Typically, at some point prior to selling the debt, the original creditor will report that the debt has been " charged off. '' The debt buyer can not change or remove this information fr... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 23, 2016 - Have been trying to complete a short sale for over 2 years with Rounpoint mortgage. As of - - they have all documents to make a decision. It has been 53 days now and they still will not make a decision or respond to me. I was told they would approve or decline the short sale in 30 days after they have all docs needed were received. I have a cash buyer ( - cash buyer that has tried to purchase the property ) and he is not going wait much longer. This is not how any mortgage company should be operating. I do n't know why it is taking so long.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 17, 2016 - - - My husband was laid-off from his job. We called the mortgage company to see if there was any way we could pay the interest basically if there was anything we could do because we could not pay the loan. We were instructed to submit the Borrowers assistance application. All paperwork was submitted before -/-/-. My husband started a new job -/-/-. Around this time we received a letter from the mortgage company stating we were eligible for a 3 month forbearance program. At this point we had not paid the -/-/- note. The forbearance was from -/-/- to -/-/-. Once we... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 17, 2016 - I have been trying to complete a short sale with Roundpoint mortgage for over 2 years. They continue to stall and keep asking for more documents. I finally completed all their document requests as of - -. I was told they have a " complete package '' that was submitted to " processing dept ''. I was told they would make a decision in 30 days.. It has been 47 days and they still will not make a decision. I have a cash buyer that will not wait much longer. This is my - cash buyer. All other cash buyers have walked due to the delays from Roundpoint.Their last excuse was the the buyer 's n... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 3, 2016 - I have been attempting to do a short sale with Roundpoint Mortgage for over 2 years. I have a cash buyer and have submitted all the required paperwork to Roundpoint Mortgage and they will not tell me if the short sale is approved. I spent over 30 days submitting every document they asked for. They told me that on - - 2016 they has all the documents needed and that now it would be up to 30 days to " process the short sale ''. They continue to stall and drag this out until my buyer moves on to another property. I am working with my - cash buyer and he is about to walk also. This company... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 30, 2016 - I was approved by my mortgage company for the HAFA Program ( Home Affordable Foreclosure Alternative Option ) and entered into an agreement with RoundPoint Mortgage Service Company to transfer my property to them by doing a Deed in Lieu of Foreclosure on - -, 2015. Part of the agreement was they would waive the deficiency Amount outstanding. At which point RoundPoint would then issue me a - after everything was completed at the end of the year ( 2015 ). To date I still have not received the - even after repeated phone calls and requests made to them. Instead they inaccurately issue... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 15, 2016 - I have been attempting to close a short sale for over 2 years and Roundpoint mortgage continues to stall and delay by asking for documents not needed or have been sent to them. I have had - cash buyers and the last - is about to give up. They send me confusing requests in the mail so I have to call them to find out what they need. I can not reach my account rep by phone and have to wait until call me. When I send them a doc ( by email ) it takes 3 days for them to read it. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 13, 2016 - My complaint is against - - - and Round Point Mortgage. For the following reasons. We were approved and paid our trial period 3 years ago after the trial period was over and we paid on time we were told we have to resubmit our paperwork to be considered again. Since then we have faxed every piece of document they have asked for they either would let it expire or say they never received it. So we keep sending. - - - has taken us to court at 7 times trying to take our home each time we appeared they knew that we in the process of a loan modification and were told a few times th... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 12, 2016 - I am writing because I feel I am not getting a fair chance to save my home from foreclosure. The servicer of my loan as of - 2016 was - - -. They informed me on -/-/16 that there was no scheduled sale date for my property. I was ready to submit a complete application for mortgage assistance to them at that time, but I was advised to wait to do so due to the fact that the servicing of my loan was being transferred to Roundpoint Mortgage Services Corporation and that waiting would not cause any issues since there was not a sale date scheduled. I was told when contacting Roundp... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure February 12, 2016 - RoundPoint - - - - - - - -, La - CA - Short Sale Package was submitted to RoundPoint on -/-/-. The offer price is $ -. Finally on -/-/- we were told that they were looking for a net of $ -. The rep we spoke with sent a message to their negotiator, - -, to call us back by the end of the day to discuss. We were assured we would get a call by the end of the day. No one called us. In addition, the rep we spoke with did n't even know what - was. On -/-/- we sent an email to - - requesting a call back. No one called ba... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 11, 2016 - we applied for a mortgage loan modification back on - - - - was the owner of my loan, after - denials they transfer my loan to RoundPoint now round point has approve a modification of the loan but I do n't think it is a fair -, they lower - to the principal balance witch I appreciate but we owed around - - dollars over the value of the house and they are giving us an interest rate of -, the only income to the house hold is thru my husband`s work, so he would have to work over time to be able to make this payments and over time is not always there, and even if it w... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure October 15, 2015 - had a home equity loan with Roundpoint Mortgage servicing corp. got in financial bind tried for over one year to work out something with this co. but was told this loan was due and had to pay all of it $47000.00. WE WERE CURRENT WITH our first mortgage so Roundpoint foreclosed.we would have loved to stay in our home of 16 years as my wife and I are on -. I just think this co.was unfair to us @ this time our country was coming out of a recession.It has been 7 months since roundpoint foreclosed but has not recorded deed to the property. thanks ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure September 28, 2015 - In order for my loan to be taken under consideration I submitted the requested documentation per RoundPoint Mortgage Servicing Corporation NMLS ID # - request. I was given a loan modification plan for three months. When I called and asked the reason for the cancellation the Servicer did n't give a reason other than the lender choose not to continue with payment arraignment. The servicer stated if I wanted to do a loan modification I needed to submit another full loan modification package which I supplied. I was told the loan modification was under review which I never got verification of th... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure August 6, 2015 - I am filing a complaint against Roundpoint Mortgage Servicing Corporation regarding their handling of my transfer of my mortgage in the final stage of the modification process. I filed for loan modification in mid -/-/-. Over the course of the next year I submitted documents as requested by - and in - of -/-/- my modification was approved and I was asked to make - trial payments due in -, -, - & -. I made the payments & called them back in - & was told that suntrust would send me the documents to make them loan mod permanent. I received the final loan mod docs... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure August 1, 2015 - In - we discovered toxic mold in our home ( recently purchased ) and we could not afford the - required to fix the problem. We were forced to abandon the home but continued to make the payments through - as we explored our options. During - and - we proactively communicated with the mortgage company on multiple occasions regarding the problem hoping for help in brainstorming solutions that would be mutually beneficial. As we were n't yet behind in payments they did n't seem very interested in our situation. We informed them that they house was being listed for short sale. Then i... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 18, 2015 - -/-/- - -Emailed Roundpoint loan modification packages previously sent to - as Roundpoint Mortgage representative said I could send them in instead of waiting on - - to send them as part of the loan servicing transfer. -/-/- - -I called Roundpoint and spoke with - - in the Loss Mitigation Dept. , he requested : 1. ) 2 months of bank statements both borrowers. 2. ) Non-borrower contribution letter +last 30 days of pay stubs for $300.00 additional income. 3. ) New date on RMA 4. ) Last 30 days of pay stubs for both borrowers 5. ) - Tax returns for both bor... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure April 7, 2015 - Roundpoint Mortgage has not handled the modification process in a timely manner. They take a very long time to review the information provided. Then they will request the information again as the previous documentation becomes outdated. Single point of contact will not return calls or get in touch with client in a timely manner. It took the - - about three months to be able to speak with him and multiple phone calls. Roundpoint keeps delaying the process and has not been actively trying to help out the borrower. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 23, 2015 - To Whom this may concern, I am writing you and filing an complaint against RoundPoint Mortgage regarding my property at - - - - -, - - -, Il. - there is a foreclosure sale date set for -/-/- set to sell the home my husband, daughter and I currently reside in at - cst I started sending documents to them in -/-/-, well before the - days prior to the sale of my home. I have dealt with - other people regarding a loan modification at Round Point mortgage regarding this loan .I spoke to a - - who is no longer with RoundPoint Mortgage who assured me... |