Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

I am filing a complaint against Roundpoint Mortgage Servicing Corporation regarding their handling of my transfer of my mortgage in the final stage of the modification process. I filed for loan modification in mid -/-/-. Over the course of the next year I submitted documents as requested by - and in - of -/-/- my modification was approved and I was asked to make - trial payments due in -, -, - & -. I made the payments & called them back in - & was told that suntrust would send me the documents to make them loan mod permanent. I received the final loan mod docs & signed, notarized witnesses copies were delivered to them on -/-/-. On -/-/- my loan was transferred to Roundpoint Mortgage Servicing Coprporation. I contacted them on -/-/- just to let them know about the loan modification. Roundpoint asked me to email them a copy of the loan mod docs to speed up getting the information put into their system. Since that date, Roundpoint has asked me to send the documents to them - more times and they have done nothing to update my account accordingly. I contacted - multiple times between -/-/- and


them to Roundpoint so that Roundpoint can update their system with the new terms. I spoke with Roundpoint and they said that they would have to have the documents reviewed again by - in order to finalize the loan modification!!! The loan was already modified by suntrust and Roundpoint needs to accept the new term and update their system. Also, Roundpoint has lost or misapplied my - payment. I am also being told by Roundpoint to continue making trial payments even though my trial period ended in -!!! Also, Roundpoint is charging me a $15.00 inspection fee because they show my account as past due because they are not applying my payments properly! I need for Roundpoint to update their system as soon as possible so that I can have my payments applied properly.