Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

-/-/- - -Emailed Roundpoint loan modification packages previously sent to - as Roundpoint Mortgage representative said I could send them in instead of waiting on - - to send them as part of the loan servicing transfer. -/-/- - -I called Roundpoint and spoke with - - in the Loss Mitigation Dept. , he requested : 1. ) 2 months of bank statements both borrowers. 2. ) Non-borrower contribution letter +last 30 days of pay stubs for $300.00 additional income. 3. ) New date on RMA 4. ) Last 30 days of pay stubs for both borrowers 5. ) - Tax returns for both borrowers 6. ) - form for both borrowers with update date. -/-/- - -I emailed Roundpoint Mortgage borrower 's : RMA w/ current date, Non-borrower contribution letter and - form 's for both borrowers. -/-/- - -I emailed Roundpoint Mortgage : - 's Tax Return ; - - - paystubs, - - - paystubs & - - paystubs. -/-/- - -I emailed single point of contact ( SPOC ) at Roundpoint Mortgage both borrower 's - tax returns. -/-/- - Spoke with - @ RoundPoint, he stated there are no documents missing, however, the borrower needed


- and lied about having scheduled the inspection for this Tuesday. -/-/- - -Spoke with - - @ Roundpoint Mortgage, he said the inspection was completed and received on -/-/-. -/-/- - -I called SPOC, he stated there is no update at this time, I advised there had not been a substantial status update in quite some time. He advised that he would have filed reviewed. -/-/- - Spoke with - @ Roundpoint Mortgage, he advised the file is still with the under writer and that he would send a message to the SPOC - -, and ask for him to get back with me. -/-/- - -I called and spoke with SPOC, he said the file was initially sort of denied because Roundpoint Mortgage had n't received the property inspection valuation but then it came in so the file was placed back in the cue. '' However, since there are other files that need attention this file has been pushed back a bit. The SPOC said he would escalate the file. He asked that i call back Thursday. -/-/- - -Spoke with Roundpoint representative - who advised that the file is still being reviewed and that there is a new SPOC , - - - -. -/-/- - -I left SPOC , - - , a voicemail to follow up. -/-/- - -I spoke with - - -, she advised that no update was available. She said she would need to escalate the matter and that she brought it to the attention of her manager. She advised the new SPOC should contact me early next week to advise status as she needed to do some research to figure out what is the delay.