Round Point Mortgage Mortgage department,
Other mortgage Loan modification,collection,foreclosure New York
I obtained an FHA mortgage in - through - Bank. who then sold it to - - -. While my loan was with - - - as the Lender and Servicer, I became unemployed, - and unable to keep up with payments. I applied for a Loan Modification back in -. Went back and forth for over a year. Then suddenly there was a new servicer, Roundpoint. They told me that I no longer had an FHA mortgage, it is now Conventional. I was never made aware of the change. During this change, I was in the process of applying for the Making Home Affordable program. I was recently told that I am not eligible for any Government programs because my loan is now owned by a Private Investor. " - - - - - '' - " - - Roundpoint finally approved me for a modification but my monthly payments went UP. Now I reallly ca n't make payments and I 'm afraid I 'm going to lose my home. PLEASE HELP
Round Point Mortgage customer in New York
Jun 15, 2016
* Source: CFPB Complaint Database
Round Point Mortgage response to complaint:
Closed with explanation
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