Round Point Mortgage Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Round Point Mortgage Mortgage department,

Other mortgage Loan modification,collection,foreclosure New York

I obtained an FHA mortgage in - through - Bank. who then sold it to - - -. While my loan was with - - - as the Lender and Servicer, I became unemployed, - and unable to keep up with payments. I applied for a Loan Modification back in -. Went back and forth for over a year. Then suddenly there was a new servicer, Roundpoint. They told me that I no longer had an FHA mortgage, it is now Conventional. I was never made aware of the change. During this change, I was in the process of applying for the Making Home Affordable program. I was recently told that I am not eligible for any Government programs because my loan is now owned by a Private Investor. " - - - - - '' - " - - Roundpoint finally approved me for a modification but my monthly payments went UP. Now I reallly ca n't make payments and I 'm afraid I 'm going to lose my home. PLEASE HELP

Round Point Mortgage customer in New York
Jun 15, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Round Point MortgageComplaint HistoryComplaints3/20127/20128/20129/201210/201211/201212/20121/20133/20134/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/20151/20162/20163/20165/20166/20168/201610/201611/201612/20161/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Round Point MortgageLoan modification,collection,foreclosure0.7%98.5%0.7%ClosedClosed with explanationUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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