Review and analysis of over 81 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 81 official complaints related to Transaction issue. Out of the 81 consumer complaints against U.S. Bancorp, 17% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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U.S. Bancorp Credit card transaction issue March 21, 2017 - I had inadvertently sent an overpayment to US Bank which I requested a check refund. Instead of honoring my request or inform me that they could n't, they sent the payment back to my - which they ca n't find the refund. US bank has requested a trace number but it 's meaningless to the bill pay provider. Now I 'm out of $680.00 due to US bank 's oversight and lack of due diligence.... |
U.S. Bancorp Credit card transaction issue March 17, 2017 - I was contacted by - back in -/-/- and I paid them $2000.00 with my US Bank credit card, apparently for their " Business Concierge '' package. It was my understanding that they were going to increase my online presence by managing my online reputation, therefore increase my SALES. Well it has now been a while, the reason why I am writing to your agency is because they promised me in writing my refund on -/-/- and they are not complying with their word, I called them several times and no word from them. They are being dishonest and I need your help with that. I am attaching the r... |
U.S. Bancorp Credit card transaction issue March 7, 2017 - i have been with us bank for years with -. card. On -/-/- i stayed in NH - there was no hot water at - on -/-/- i reported it immediately. nothing but excuses reports to BBB have just said we are sorry i request refund its ignored. I do not like that its possible you will give me a problem about this. by - -/-/- i was leaving and that is when it was discovered. there was nothing more for me to do. i want and am entitled to a refund without a problem i dont like getting a letter saying it may not be successful it better be. i am not paying it. - would have alread... |
U.S. Bancorp Credit card transaction issue February 6, 2017 - US Bank decided to close my credit cards in retaliation for filing a complaint against them. They are now stealing money as they havent credited payments to my accounts. They assigned new account numbers and am trying to make payments. They have stolen over - and it needs to be credited to my accounts. THIS IS THEFT.... |
U.S. Bancorp Credit card transaction issue January 23, 2017 - I am reaching out to your organization in hopes that you can assist or at least help me to see that my complaint is acknowledged. I have paid several companies thousands of dollars for various online business opportunities and have found myself as a victim of a professionally orchestrated scam. After I followed an online link to make money at home by entering produce reviews I was inundated with unsolicited telemarketing phone calls from companies offering an online at home business. - - - - - - was - of them. They contacted me initially on -/-/2016 and they charged ... |
U.S. Bancorp Credit card transaction issue December 21, 2016 - I answered an email for at home work opportunity, posting links. I was quickly talked into setting up a business and paid $9800.00 to begin. After several coaching sessions ( 30 min ) with assignments ( lining up products, etc ). I was asked to pay for a blog. I never made a penny out of this. They said they would also promote my website, increase my sales and traffic. I terminated my services after contacted by -. All these companies were calling me offering an online related service and asking for money.... |
U.S. Bancorp Credit card transaction issue December 20, 2016 - Phone call at - EST time from a robocall, telling me that there is a suspected fraud on the credit card account, and that I need to call in immediately. After 10 minutes of voice mail jail with Fidelity / Elan robots, it becomes clear that the " Red Flags '' for fraud include multiple transactions from - - and - - - -, - vendors that we pay dozens of invoices to EACH AND EVERY month ( see attached statement ). Specifically, the " fraud alert '' for today 's charges is based on - transactions in a single day. Except that for each of the last 12 months, there have be... |
U.S. Bancorp Credit card transaction issue December 19, 2016 - This was started when I inquired to do a home-based business for $99.00, which was a joke. Then it lead to - contacting us. - said when we sign up with them, we would be getting calls from other people. We were slammed with a multitude of companies for several months and harassed to the point that we regretted signing up. - told us that they would provide us with a successful - business and a custom website. When in fact they have done nothing more than rip us off to the tune of $13000.00. - - and - - promised that we would receive the best training and support to... |
U.S. Bancorp Credit card transaction issue December 8, 2016 - U.S. Bank withdrew $390.00 from my personal checking account ( also with U.S. Bank ) to pay a business credit card account without my authorization or permission, and without providing me notice. They claim they sent me an overnight letter via - on - and the money was taken from my personal checking account at - on -. I never received such a letter.... |
U.S. Bancorp Credit card transaction issue October 23, 2016 - -/-/2016, a merchant processed an unauthorized charge on my US Bank personal Visa card in the amount of $270.00. I happened to be travelling abroad on business so I did not notice this charge until my return -/-/2016. My account has been previously paid off with no outstanding balance. When I called US Bank credit card customer service -/-/2016, I opted to pay the balance in full by phone and dispute the transaction with the merchant rather than initiating a dispute with US Bank. The representative assured me that there was no negative impact on my credit report by doing this. The m... |
U.S. Bancorp Credit card transaction issue October 4, 2016 - I have recently come to the conclusion that I have been victimized by the work from home online business scam and I would like assistance disputing the charges paid to these fraudulent companies.I am requesting all transactions with a company by the name of - appearing on my bank statement as - - be disputed as the services purchased were not provided to me as described.I paid them in -/-/-2015 after they contacted me by an unsolicited telemarketing phone call. I have allowed more than enough time to pass and at this point I have come to the realization that they took advantage o... |
U.S. Bancorp Credit card transaction issue September 30, 2016 - This is in regards to my previous complaint - I guess I am more disappointed by the response than the original issue. Here is my response to CFPB about your so called " resolution ''. The response just shows how tone deaf these guys are. They have not addressed any of the issues I mentioned. The incident I mentioned was just the beginning and not an isolated incident. I have tried a few other charges and nothing goes through. So basically they have given me a credit card which is not usable at all. And I asked a very specific question about how can I meet the $500.00 spend criteria ... |
U.S. Bancorp Credit card transaction issue September 20, 2016 - I signed up for a new credit card with US Bank a few weeks ago.The card came with an offer of $150.00 cash back bonus if I spent $500.00 in the first 90 days. On -/-/-, I tried to make a purchase of app $800.00 with this card at - which advised me that my transaction did not go through. I did not get any notification from USBank about any blocked transaction. Even today seven days later they have not bothered to inform me about that. I called US Bank that day. When I dialed their number, the system asks you to put in your card number, etc. Then when you select to talk to an agent... |
U.S. Bancorp Credit card transaction issue August 28, 2016 - I have a credit card with online bill pay through Fidelity. About a month ago, I set up an electronic funds transfer ( EFT ) connecting my - - checking account with my Fidelity account so that I would be able to take funds from - - to pay my Fidelity credit card bill. When I tried to pay my credit card bill balance on -/-/-, I received an email from -, the company that processes payments made through Fidelity 's online bill pay, I was told that there were insufficient funds in the - - account ; however, my account had nearly $9000.00 and the bill was for $860.00. ... |
U.S. Bancorp Credit card transaction issue August 17, 2016 - I have had this credit card from - - - for more than 10 years and had gone over the limit but the credit card company was approving the transactions. I have not been using the card for over 3 months but been paying my monthly payments that are due. Last month they have been bought over by Elan Financial Services under Fidelity and now demanding that I pay the over limit amount of $1000.00. I have been paying my payments monthly and have never been late. I have requested them to increase the limit but they refused to do that and demanding me to pay $1000.00 by - -, 2016. I a... |
U.S. Bancorp Credit card transaction issue April 25, 2016 - A double payment was made to my credit card account in the amount of the outstanding balance resulting in a negative balance. The company was contacted to request refund of balance. I was originally quoted 14 business days for return of payment. After discussion, 3-5 business days was quoted if I could provide proof of the double payments clearing my bank account. Proof was sent within 1 hour of request and the fax was transmitted successfully. 5 business days later, I called and was told that the refund would be sent after 8 business days following the original request. After further question... |
U.S. Bancorp Credit card transaction issue December 28, 2015 - On - I was visiting - and I made a purchase at - - in - -. I purchased : - - - - - at - - each, total - -. - - at - -, total - -. - - in small - case at - -, total - - Total Purchase amount was - -. On - I saw a charge to my credit card for $720.00 - = - -. It was obvious to me there was a mistake on the decimal point when my card was charged. I contacted my credit card to dispute the charge and I explained to them I only had a credit card receipt but no itemized receipt from the store. ... |
U.S. Bancorp Credit card transaction issue December 17, 2015 - I had a fraudulent balance transfer on my credit card. US Bank refuses to give me the info about the transaction that I am entitled to according to Public law 108-159. I was told I would have to get a lawyer to get a sepeena. ... |
U.S. Bancorp Credit card transaction issue September 29, 2015 - On - I went into my branch of US Bank with - checks from the title co to pay of the outstanding balance on my US Bank credit card of $19000.00 and my US Bank auto loan of $7800.00. The teller deposited both checks into my credit card account, resulting in an overage on my credit card of - $7700.00. On -/-/2015 after numerous phone calls to card member services, getting placed on hold in excess of - minutes whilst waiting to talk to a supervisor, this issue remained unresolved. I electronically transferred this amount ( $7700.00 ) to my checking account. This resulted in ... |
U.S. Bancorp Credit card transaction issue August 12, 2015 - I have a US Bank secured credit card with a credit limit of $1000.00. I accidently overpaid the credit card which was fine and that created a credit balance on the card. The US Bank website and - app showed the - payments, showed the credit balance and showed by available balance '' as $1500.00. On Sunday - - I went to check into a hotel ( - ) by US Bank credit card was declined. I used another card to check in and called the number on the back of the card for an explanation. I was told that there was a 7 day hold placed on my payments ( which was made on their website via ... |
U.S. Bancorp Credit card transaction issue August 11, 2015 - Went to the credit card companies website to make a payment. I submitted the payment and the response from the website was the transaction timed out '' please visit our site at a later time. I logout out came back, later and tried again. This time the message was, we are experiencing technical difficulties. please try again later. I did and got the same message. When to check my checking account balance and the transaction was posted - times. Called the - number on the back of the card. Operating asked me which of the transfers were to be reversed and I told her the last -. I asked h... |
U.S. Bancorp Credit card transaction issue June 15, 2015 - Here is the correspondence sent on behalf of - - by attorney - -. Itadequately describes the situation. To Whom It May Concern : I have been retained by - - - in regards to his Elan Visa Classic Card ending in - ( Elan Visa '' ). Please review - - credit history. Upon review you will find that - - opened up credit with Elan sometime in -/-/-. - - has been faithfully making payments ever since and has a credit limit of approximately $20000.00. In - of -, - - was offered a position through - - - - - - ( - '' ), b... |
U.S. Bancorp Credit card transaction issue May 20, 2015 - I was ripped of by a shady mechanic and contested the charges under workmanship. Ace rewards reversed the charges at first. They did nothing for over a month even though I called and asked what I need to do. Then a day or so before - they contacted me and said I had to have paperwork from an independent mechanic by the following Monday. Almost impossible to do but I did it. Then they contact me and tell me that I ca n't claim the full $1200.00 charge that they have a policy that if I do n't somehow reduce my claim to below the original charge, that they will not process it. They strong ar... |