U.S. Bancorp Credit card department,
I have had this credit card from - - - for more than 10 years and had gone over the limit but the credit card company was approving the transactions. I have not been using the card for over 3 months but been paying my monthly payments that are due. Last month they have been bought over by Elan Financial Services under Fidelity and now demanding that I pay the over limit amount of $1000.00. I have been paying my payments monthly and have never been late. I have requested them to increase the limit but they refused to do that and demanding me to pay $1000.00 by - -, 2016. I asked them why did they let the transactions go through if I was over my limit and their response is it was a benefit offered from - and now bought they have been bought over by another payment processor Elan and that is why the rules changed. This is fraud just because a company is bought over by another company you do n't harass clients. The president should do something to protect the public. There are several complaints about Elan Financial Services on -. I would appreciate if could handle this otherwise they will put late fees and add other additional fees for the $1000.00. I am willing to pay my monthly payment but not $1000.00 of the overlimit amount. Unable to upload old Statements since they have been bought over its a new website login and old statements are not available there where I can prove that I do n't use their card but just paying it off. I have also lodged a complaint with the Office of the Comptroller of the Currency US Dept of Treasury, The Presidents Office Board of Directors of Elan Financial Services, Federal Reserve Consumer Help.
U.S. Bancorp customer in Texas
Aug 17, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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