U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Transaction issue New Jersey

This is in regards to my previous complaint - I guess I am more disappointed by the response than the original issue. Here is my response to CFPB about your so called " resolution ''. The response just shows how tone deaf these guys are. They have not addressed any of the issues I mentioned. The incident I mentioned was just the beginning and not an isolated incident. I have tried a few other charges and nothing goes through. So basically they have given me a credit card which is not usable at all. And I asked a very specific question about how can I meet the $500.00 spend criteria if they wo n't allow me to use the card. And this is how they respond.


net purchases on your card within the first 90 days of the account opening. We understand that you were expecting to meet the spend requirement for this offer with the above referenced transaction at - which ultimately was not Cardmember Service, -. - -, -, ND - processed. Please be aware that you have until - - to fulfill the required spend amount of $500.00 '' She has basically copy pasted the terms and conditions of the spend criteria. In what world and how does that answer the very specific question that how can I meet the spend criteria if you wo n't let me use the card at all?? This is just insulting that you get these kind of answers from their so called " Office of the President ''. To summarize, My card is still not usable at all, so that issue is not addressed I have no way to meet my spend criteria because of the above, so that issue is not addressed either. I guess I will keep filing more complaints till I get someone to actually respond. I have never encountered this kind of shameless behavior. i guess it was not just the customer service but the whole chain to the top is like that.