U.S. Bancorp Credit card department,
-/-/2016, a merchant processed an unauthorized charge on my US Bank personal Visa card in the amount of $270.00. I happened to be travelling abroad on business so I did not notice this charge until my return -/-/2016. My account has been previously paid off with no outstanding balance. When I called US Bank credit card customer service -/-/2016, I opted to pay the balance in full by phone and dispute the transaction with the merchant rather than initiating a dispute with US Bank. The representative assured me that there was no negative impact on my credit report by doing this. The merchant opened a case ( case # - representative name - ) to investigate the charge and once that was completed, - - refunded the amount back into my US Bank credit card. The charge as well as the refund currently appear on my credit card transaction details. Placing a late payment because of an unauthorized use of my card contradicts the fair reporting act and is causing me a significant financial hardship.
U.S. Bancorp customer in California
Oct 23, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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