Review and analysis of over 277 complaints against Santander Bank US
Santander Bank US consumers have reported over 277 official complaints related to Deposits and withdrawals. Out of the 277 consumer complaints against Santander Bank US, 16% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 99% were processed in a timely manner. 16% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Santander Bank US Bank account or service deposits and withdrawals March 3, 2017 - I have a credit card debt with Santander bank and it is well overdue. They took the money from my checking account to cover some of the debt. The funds are from my Military - pay. They took $900.00 on the - of the month. I was told they can not take money from my government - check.... |
Santander Bank US Bank account or service deposits and withdrawals February 8, 2017 - Hello CFPD. This complaint is related to complaint # -. Santander has charge excessive fees to my - direct deposits. Please review following - U.S. Circuit Court of Appeals ruling. Banks may not use customers ' directly deposited Social Security and SSI benefits to cover overdrafts or pay overdraft fees, the - U.S. Circuit Court of Appeals ruled yesterday. Federal laws giving special protection to Social Security benefits bar what is in essence an unsolicited loan from - to its customers who have their monthly benefit checks deposited automatically into their accounts, the cou... |
Santander Bank US Bank account or service deposits and withdrawals February 7, 2017 - I have a checking account with Santander Bank, and I received a text message on -/-/- alerting me to possible unauthorized transactions on my debit card. I was n't sure if the text was legitimate, but I immediately checked my account and there were - unauthorized transactions. I then called the customer service number in the text message and was connected to the Santander fraud department, who immediately declined - of the - unauthorized transactions. They let me know that the fourth transaction, in the amount of $50.00, was already processing and would post to my account on -... |
Santander Bank US Bank account or service deposits and withdrawals February 4, 2017 - I have a santander bank account -at the time of account opening -I opted for no debit card. Now when i am logged into the account and wanted to transfer money to my account in another bank - it is not letting me do that. It is asking me to enter the debit card # and PIN. As i do n't have that - i can do nothing. When called customer service they are not helping with the reason that i need to provide " debit card # and PIN ''. other option go to the branch ... i live in - AZ and there is no way i can go to their branch for that. another issue - there is no security in their online banking ... |
Santander Bank US Bank account or service deposits and withdrawals January 10, 2017 - This is a frequent reoccurring problem with the bank I use. Availability of funds. My recent deposit was made on -/-/2017, the deposit posted -/-/2017 the on -/-/2017, - of a - deposit was added to my account. I have been with this bank, formerly Soverign Bank, for fifteen years. In the past two years with holding funds to my account are a monthly event and I get monthly overdraft fees in the - 's range. The visual posting of my account is deceiving as well.The checks that I deposit are not personal checks written to me rather bank checks from my clients all in the USA. I am a c... |
Santander Bank US Bank account or service deposits and withdrawals December 7, 2016 - On - -, 2016 I was contacted by someone from a Santander Bank branch in - asking if I was in the state of - because someone was in her branch with my account number & an ID. I immediately called the customer service number on my debit card. As I was on the phone with customer service I logged into my account & discover someone has taken - separate with drawls out of my savings account. - at - branch $5500.00 cash, $2000.00 in a cashier 's check. - $6000.00 cash at another branch all in -. I was connected to the fraud department. I was told I had to go to a bran... |
Santander Bank US Bank account or service deposits and withdrawals November 17, 2016 - On -/-/16, Santander Bank left a message on my voice mail alerting me that fraudulent activity had occurred within my online banking checking acct. I called the number they told me to call, however, they told me they could n't give me any info & that I 'd need to go into the branch office. On -/-/16, I went into the - - - -, MA branch office. I was there 2 1/2 hours while - -, the bank rep, called the fraud unit. I was informed $990.00 was externally transferred out of my online checking acct. Finally, someone at the tel. fraud unit line took my claim ( while st... |
Santander Bank US Bank account or service deposits and withdrawals November 5, 2016 - Hello everybody and thank you for your help. On or about - - I attempted to deposit $1900.00 to my Santander Bank account via ATM at - - branch of Santander, -, MA ( I used ATM that is furthest from the entrance ). ATM took the money but did not deposit any amount on my account, neither it gave it back to me, neither ATM provided receipt. At the spot I contacted customer service of the bank and representative assured me : that I can leave that location, money will go nowhere, they will deposit provisional credit while they are conducting an investigation. Reference number for... |
Santander Bank US Bank account or service deposits and withdrawals September 22, 2016 - due to the Bank checking on fraud ( which I understand ) they denied a transaction at a local ATM due to me being out of state. ( again which I understand ) I called the bank and although in a public place require me to give my social to access the account. I asked if there is any other way and they refused to help me. I then requested a manager and they repeatedly put me on hold and then the same person gets on the phone and even though I explained to her earlier that I am - miles from a branch she says they will not help me and I need to go to the Branch. After asking for the manager agai... |
Santander Bank US Bank account or service deposits and withdrawals September 14, 2016 - Upon having my debit card rejected when attempting to purchase a coffee, I checked my account statement online which read $ -. A check had been deducted from my account for $40000.00. I suspected check fraud, called Santander and was instructed to proceed to a branch. While at the branch, the tellers and I deduced that an ATM error misread my check for $40.00 and, unfortunately, nothing could be done. I demanded that this be resolved as soon as possible as I needed gas to return home but was told that the check had to be cleared before any action could be taken. This could take up to 2... |
Santander Bank US Bank account or service deposits and withdrawals September 7, 2016 - On - - 2016 my checking account with Santander Bank had a - cent deposit from -. A few days later, - withdrew $38.00 from my account using a fraudulent draft check. I went to the bank and filed a complaint and signed an affadavit. After repeated calls to customer service I was told to go back to the bank and file an adjustment claim, which I did. Now it is - and I still have not had the money put back in my account.... |
Santander Bank US Bank account or service deposits and withdrawals August 29, 2016 - Santander Bank held a - yr CD - # - - for $ - which was due to mature on - -, 2016. It was initially taken out with Sovereign Bank but had been taken over by Santander several years ago. I phoned and then sent a registered letter asking that the money not be reinvested but returned to me along with all interest at maturity. Evidence : Copy of registered letter requesting closure along with signed receipt. Told by a junior staff member ( - - ) that the letter was entered into my account on - -. In the event, they went ahead and reinvested it and would not repl... |
Santander Bank US Bank account or service deposits and withdrawals August 25, 2016 - My ATM card was lost or stolen. As a result of that, someone was able to deposit a number of fraudulent checks to the account bearing the name of - with a claim number, my name, old address ( I no longer live at that address ) and a amount ranging from $300.00 to approximately $400.00. There are a lot of them all done on - -. Then money was withdrawn the following day which resulted in an overdraft of $6000.00. The $25.00 I had opened the savings account with was gone as well. The name of the bank is Santander Bank. I called them when I logged into my account yesterday to chec... |
Santander Bank US Bank account or service deposits and withdrawals August 16, 2016 - I got a job offer and was sent a check to deposit so i could buy a laptop computer and home office supplies. I deposited the bank check drawn on The - Bank for the amount of $3900.00 on Thursday -/-/16 into my Santander Bank Account. I was instructed, by my new employer, to withdraw the money as soon as the funds cleared and deposit that money in a - - - account. My employer supplied me with the account number. On Sat -/-/16, I checked with my bank and the funds were cleared and in my account. I withdrew $3900.00 as directed. ( I was instructed to leave $50.00 in ... |
Santander Bank US Bank account or service deposits and withdrawals May 20, 2016 - Santander Bank, - - - and - failed to do their do diligence, by not calling - bank to properly route funds to - account. This event happened on -/-/2016 at - at the - branch. Ask for a Manager, their was none present. Then had to go to - to cash - bank settlement check. ... |
Santander Bank US Bank account or service deposits and withdrawals May 14, 2016 - Santander Bank did not process and route check properly, Santander Bank did not present check to Federal Reserve, Deposited on -/-/2016. Returned check with unauthorized marks Frozen/Blocked Account. Spoke with -, she refused to honor the rights of a substitute Check Warranty. ... |
Santander Bank US Bank account or service deposits and withdrawals March 4, 2016 - Online, opened new Santander Bank account with $30.00 ( bank required $25.00 minimum ). - - 2014. Later Santander statements issued to me showed $30.00 balance. Still later, Santander variously reported to me by phone and mail the following : ( a ) account was opened with $30.00 but signature cards were not received ; ( b ) account was opened with my promise to deposit $30.00 but funds never received by Santander : ( c ) $30.00 in funds were received by Santander but transferred by Santander to another Santander account ( s ) ; ( d ) Santander account numbers showing on Santa... |
Santander Bank US Bank account or service deposits and withdrawals October 2, 2015 - My friend in class - reffered me to this website called -, a babysitting website, and so I was told this is a legit website. I got a reply to a job posting from a women name - -, stating that I would help take care of her sick sister. The women promised $500.00 in advance and $500.00 each week for the responsiblilities. She told me she would erase the posting so no one else would get it and that she would email me. She 's been texting me of this number ( - ) and told me she sent me a check and then asked if I received it and asked me to deposit it into my bank account and so... |
Santander Bank US Bank account or service deposits and withdrawals June 12, 2015 - I have a bank account with Santander Bank. I received a domestic wire into my bank account in connection with a purchase of residential real estate. When I tried to wire the funds out of the bank to finish the transaction, I was told that I would have to wait 3 business days in order to access the money. The purpose of a wire is so that the funds are clear once they clear the Federal Reserve. I feel that making me wait 3 business days to have access to money wired into my bank account is illegal and unethical. The funds should be available once they are received by the Bank ; once received by ... |
Santander Bank US Bank account or service deposits and withdrawals June 1, 2015 - I am trying to obtain a legible copy of a check cashed against my mother 's account on or about the day she passed away. I am an executor of her estate. There is a $5000.00 discrepancy in the balance and I have not been able to obtain a legible copy of the back of the check. I have a copy of - sides from the bank but only the front is legible. The back is too blurry to read. I will attach a copy for your review. I have contacted my mother 's bank and they state that sometimes that 's the way the check copies are, and they do not know where the original can be found ''. ... |
Santander Bank US Bank account or service deposits and withdrawals March 30, 2015 - Opened account in - 2013 with Santander Bank in -, MA. Was told that all my accounts were overdraft protected. I was never notified about any changes and have been charged for account maintenance '' and overdrawn accounts, even though the telephone customer service did n't help. I went to a local bank in - - and met with a bank representative who told me he would contact the - office. After a week or so I had n't heard anything, so I emailed said banker who wanted me to call him. I told him I would rather email and I have n't heard from him since ... |