Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals Florida

Santander Bank held a - yr CD - # - - for $ - which was due to mature on - -, 2016. It was initially taken out with Sovereign Bank but had been taken over by Santander several years ago. I phoned and then sent a registered letter asking that the money not be reinvested but returned to me along with all interest at maturity. Evidence : Copy of registered letter requesting closure along with signed receipt. Told by a junior staff member ( - - ) that the letter was entered into my account on - -. In the event, they went ahead and reinvested it and would not reply to me even thought I sent other registered letters. This time asking formy money and the interest that was due to me. After nearly two months, they sent me the initial sum but did not pay the interest that should have accumulated. I have all these letters and consistently, by phone, nobody will take responsibility for the lack of response to my instructions over all that time. Indeed, now that they have finally paid the core sum, they claim they can not gain access to answer any questions about the account! Their top supervisor - '' in Rhode Island even declined to talk or listen to me because " She can not authenticate me '' because they no longer had details of my account available.