Review and analysis of over 30 complaints against PayPal Holdings, Inc.
PayPal Holdings, Inc. consumers have reported over 30 official complaints related to Account opening, closing, or management. Out of the 30 consumer complaints against PayPal Holdings, Inc., 30% were disputed by the consumer (i.e. the consumer was not happy with how PayPal Holdings, Inc. responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against PayPal Holdings, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
PayPal Holdings, Inc. Bank account or service account opening, closing, or management August 1, 2016 - On - -, 2016 I received an email from PayPal saying I 'd added a new address to my account. I have not taken any such action ; in fact, I have not used PayPay for several years. I 'm note even aware of the account number I used at the time. I tried to respond to the email and the email address would not let me. I tried the " if you did not make this change '' link on the page and the link does n't work. On - -, 2016 I received another email, this time from - asking that I confirm that I added a new address to my account. Again, I tried to respond to the email and the address wo... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management July 25, 2016 - Paypal Credit claims to have offered a payment plan which requires an amount due of around - a month, this offer was never received but am interested in taking advantage of it. I do not have offer details as again, they were not received. However, there are several fraudulent orders from an - which need to be resolved first. These orders run into the thousands and were placed by a relative with a very similar name, - -. My full legal name is - - -, he was able to successfully place these orders as the name as well as address matched. If Paypal Credit is willing to work out... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management July 24, 2016 - Paypal will not allow me to close my account. The reason I want to close my account is that my debit and bank accounts have been compromised. Two unauthorized transactions were processed by my bank ( I have already addressed the issue with my bank ). At this time I have no Paypal transactions pending. They say the reason they will not allow me to close my account is that there are pending transactions. Please provide any assistance you can in helping me to close this Paypal account that has been compromised. Thank you, - -... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management July 10, 2016 - Paypal limited my account. I still have $220.00 in eBay gift cards which can only be used with a paypal account. Now I ca n't use this gift card balance because it is linked to my limited PayPal account. PayPal is not willing to give me a refund of $220.00 nor issue me a different gift card of $220.00 value or even de-link this gift card so that I can gift it to someone else. PayPal is saying I will forfeit the $220.00. I bought these gift card and paid the full purchase price, so they ca n't keep it. I believe it 's absolutely wrong for PayPal to take away my eBay gift card ba... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management July 6, 2016 - Paypal notified me that I had the option to use the feature called pay after delivery. They also indicated I could turn on and off the feature as I wanted. This is untrue as now I 'm being told the system decides if I can or can not use the feature and there is no way to know until after I make a purchase even though my PayPal account says the feature is on. Its only fair that a consumer should know in advance what payment options are available to them before they purchase an item not after. It 's almost like a bate and switch. I bought the item believing I had been given 14 days to pay, then ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 24, 2016 - PayPal permanently limited my account for reason that they can not tell me ( the customer service said this when I contacted they ). At the same time, they forfeited the eBay gift card I bought from supermarket that have already linked with this PayPal account ( I can only use those eBay gift card with the specific PayPal account. However, I can never use this PayPal account any more ). Regardless of the reason PayPal limited my account ( I did n't owe PayPal any money in any means ), how could they have the right to forfeit the eBay gift card I bought by my own money? If it is legal, PayPal c... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 21, 2016 - I have at the bottom a copy of the police report of the incident that took place that I was instructed to do from a PAYPAL associate to remedy the issue that was going on. I also have pasted a copy of the email from - who was also a victim and states that we both know we were not the unlawful parties. As well I have emails from the wrong doer I can provide. I also have - witnesses, - - who was not only there with me the morning it happened, he witnessed the whole thing, including how I called you guys to alert you of suspicious activity on my account. I told you then and I told you... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 16, 2016 - Paypal Credit is requesting a high minimum payment well over -, I do not have the exact amount available, however, I know its over -. I understand the account is past due, however, this amount far exceeds my weekly paycheck. Ive attempted to request this amount lowered, however, calls are transfered over to collections and reps will not lower amount. This is highly unfortunate as it is in the best interest to cooperate if they wish to see any kind of payment ( s ) at all. Please advise them I can not pay such a high amount, it will have to be lowered.... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 14, 2016 - I was signed up for PayPal Credit without knowing it and assumed that purchases were directly charged to my credit card. Turns out that they were charged to PayPal Credit and was charged a $35.00 late fee plus interest of $2.00 minimum interest. I am unaware of ever signing up for PayPal Credit and assumed that some email that I received were scams since I could see that the items were paid for in my PayPal Account. I have since cancelled both my PayPal Account and PayPal Credit Account over the phone on -/-/2016.... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 6, 2016 - We started an online advertising company -/-/2015. At the beginning we accepted debit/credit cards and PayPal for clients to purchase our advertising services. In -/-/2015 we had an issue with our debit/credit card virtual terminal because some clients were submitted false payments with unauthorized use of stolen cards. We immediately addressed this issue with - - - who was providing the service for the virtual payment terminal, and at the end they decided because there were a few clients who processed fraudulent transactions that they would terminate our use of their payment solu... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management June 6, 2016 - PayPal refuses to close my account stating they require documentation from my credit card about a charge-back. ( Case # - ) The charge-back was requested due to the following fraudulent transaction on eBay on which the item was not received. eBay has closed the seller 's account after an investigation of over - fraudulent transactions from this seller and PayPal has refunded the transaction 's amount of $36.00 to my credit card following their investigation. Seller 's Name : - - Seller 's Email : -- Seller 's Transaction ID : - Transaction Date : - -, 2016 ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 31, 2016 - Dear -, Attached with this complaint is a copy of the email that I received from paypal stating they have my unclaimed funds. I ca n't access my paypal account because my phone number has changed so I am unable to receive the passcode on my new phone. I have contacted paypal several times and explained my problem but they are not helping me nor they are releasing my funds. I am contacting you to help me retrieve my funds from paypal. Please advise paypal to send me a check of my funds to the address below. Your help in this matter is greatly appreciated. If you have any questions, please fe... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 22, 2016 - PayPal conducted an unauthorized credit inquiry on - -, 2016 on my credit report. Because they enrolled me in a PayPal Credit without my knowledge or consent, making me use Paypal Credit for purchases instead of my credit card and mishandled my dispute about the case.... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 14, 2016 - I have a PayPal account. I funded my account with PayPal My Cash card that I bought from a store. I then used PayPal debit card to make regular purchases. Based on those activities, PayPal freeze my account for no good reason. I 've asked them to refund my balance but they refuse to do so and said they will hold my money for 6 months. Please help and make PayPal refunded my remaining balance. They have no right to keep people money for 6 months.... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 11, 2016 - I had a PayPal account. It was linked to a Bill-Me-Later credit account. I eventually was unable to pay the Bill-Me-Later balance, so the account went into collections. I paid a small settlement and the remainder was reported to the IRS as a forgiveness of debt. This was a couple of years ago. Now I have decided to close my PayPal account and they are refusing to close it because of the charge-off they have recorded with Bill-Me-Later. I do n't care if they keep a record of the Bill-Me-Later account, but I want my PayPal account closed completely. They have said they can block all access to th... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 11, 2016 - Paypal received a buyer complaint stating : -/-/- - PDT - Buyer : I WAS MADE AWARE THAT I WILL GET TICKETS AT THE VENUE WHICH WAS ON -/-/-. I WENT TO THE VENUE BUT WAS N'T ALLOWED IN AS I DID N'T GET THE TICKETS AND SELLER IS NOT RESPONDING EITHER. I WOULD LIKE FULL REFUND I responded to this dispute with evidence and the case was decided in my favor on - -. I have indisputable evidence that the tickets were delivered to the buyer and that they did attend the event. I am attaching the email sent to the buyer with their electronic tickets for the event. On - -, I ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management May 10, 2016 - I have been a paypal user for nearly a year and was using a third party website to sell my products. Paypal told me I was wasting my time by not providing a high mark up on my items. Soon after they limited my account for selling goods purchased from the retail store. Quoted by the agent " Your Wasting Your Time ''. They now have over $2700.00 and they have locked my account to release funds. I am filing a formal complaint to have my funds released. I no longer want to support this financial institution.... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management April 22, 2016 - I added money to my paypal account from my linked bank account. The next day they limited access to all my funds. I emailed why and they stated because I withdrew money. They allowed the transfer to complete a few days later, still not allowing access. They are not responding to any further emails. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management April 16, 2016 - Paypal decided in the favor of the buyer in dispute case # -. The buyers complaint alleged that they never received items purchased. I provided paypal with correspondance that showed the buyer confirming with me via email that they did receive the items purchased. That document is attached. Paypal refunded the buyer $1400.00 after I proved that they buyer not only attended the event they purchased tickets for, but also lied in their dispute. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management April 12, 2016 - Paypal has closed my account down & permanently limited it when they should n't have/mistakenly did. They even have a lawsuit against them ( class action ) for shutting down accounts and limiting them for incorrect reasons plus inappropriately handling disputes. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management April 11, 2016 - Paypal has restricted my virtual payment account and is holding my funds for 180 days. They state that - of my transactions did not follow policy but fail to cite specific text from a user agreement or terms of service. They claim my funds are being held in case of chargebacks or buyer complaints, however I have not received payments to this account over the past 180 days that would warrant the necessity of such coverage. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management April 9, 2016 - Have had routine issues with a paypal account with attached line of credit. Customer service is impossible to contact. Account has been closed and reopened without my authorization. History of unauthorized transactions on the account. I want all my paypal accounts closed, future account openings with my social security number block from their systems and all disputed transactions credited in my favor. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management March 31, 2016 - I have - accounts with Paypal. - of which had a negative balance as a result of a disputed transaction unrelated to PayPal directly. PayPal deducted funds from the account with a positive balance to satisfy the account with the negative balance. I have no issue with this. However, PayPal has refused to lift the hold on my account with the positive balance, only sending me canned responses to my demand that they lift the hold on my account. They are preventing me from accessing my funds. They keep asking I call them, however, I advised them that I do not wish to speak with them on the te... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management March 22, 2016 - My account has been permanently limited ( closed, for all intents & purposes ) by PayPal for an ex post facto rules violation. They state that they will send me information on how to withdraw my account balance in 180 days. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management March 20, 2016 - I have called Paypal no lie over 30 times and have been placed on hold anywhere from 20 mins to 3 hours at a time with no check backs. I opened a dispute or - the wrong way. I have since resolved all issues with the individual companies from -. There should be no disputes currently opened with paypal. I have called ever since and they laugh at me, do not treat me like a person for complaining against them. It is now hurting my credit and I ca n't use paypal. I just called again today, please pull the call records, I have them from -. I am calling from - to all numbers I have to pay... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management March 4, 2016 - I made an account on PayPal so that I could transfer money to my bank account from ebay sales. However, PayPal took $6.00 out of my checking account for a shipping label without my permission. PayPal needs to put the money back into my account. After PayPal transfers the money back into my checking account, it can close my account. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management January 15, 2016 - I occasionally use my Ebay account to purchase items over the internet. Since I 've had horrible results with Paypal in the past, I 've set my Ebay account preferences to always default to using my - - as the form of payment. On - -, of last year I purchased -, minor sewing machine parts from a single vendor, via Ebay. The order totaled $38.00. I made a payment to my - card to cover it, and thought it done, until this week. I received a paper statement from Paypal, telling me that only - of the items was charged to my -, and that the other - were charged to Paypa... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management January 9, 2016 - -/PPC PayPal ran an unauthorized hard credit check in - 2015. It was listed on my credit report. I never gave consent or inquired about a credit line/credit card with PayPal. This is now on my credit report for 2 years and affects credit score. ... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management January 8, 2016 - This letter is a complaint about PayPal 's Seller Protection and Chargeback Fees. I am posting this so others can learn about PayPal 's wrongdoing. Regarding case ID : -, PayPal states I did not follow " Seller Protection performance requirements. '' However, I strongly followed PayPal 's Seller Protection requirements, in addition to eBay 's Seller Protection. I had sent proof of tracking #, eBay message confirming receipt of payment to the buyer along with their game code, buyer leaving positive feedback, and proof from - that the code was redeemed. It is evident that the buyer was... |
PayPal Holdings, Inc. Bank account or service account opening, closing, or management January 4, 2016 - I was making a PayPal transaction, and I noticed an ad for a $10.00 dollar discount on my purchase if I signed up for PayPal Credit. I started filling out the form, but I saw that the credit would n't be applied until after my credit report was approved, so I cancelled the process. Later I made another PayPal transaction, and it was charged to my new PayPal Credit account without my knowledge. I paid the balance and explicitly changed the default payment method to my bank account, but my next purchase was charged to the credit account without my knowledge. They now tell me I owe over $90.00... |