Review and analysis of over 25 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 25 official complaints related to Account opening, closing, or management. Out of the 25 consumer complaints against Citizens Financial Group, Inc., 16% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 48% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service account opening, closing, or management August 1, 2016 - I have an account with Citizens Bank. I received a service fee charge on -/-/16. I submitted an email to Citizens to see why I was charged a fee of - and to find out why I was never notified by email or mail why I was charged this fee.I never received a response back as to what the fee was except that if I wish to close out the account I must submit a request. Today I received a notice in the mail stating I still have not satisfied the fee charge which caused my account to go negative. I decided let me check my account to see if I received a response, to no surprise no email and anoth... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 21, 2016 - Citizens Bank monthly maintenance fee completely drained my account. This account had no activity for over a year. Had to make a overdrawn account payment to close the account. I recognize that the management of this account is my responsibility and obviously should have withdrawn the funds from the account. I also should not have signed up for paperless account statements. With paper statements I would have probably recognized the stupidity of not closing the account.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 20, 2016 - Citizens Bank, allegedly from -, CT made a hard credit inquiry on me to -. This was not authorized and efforts to remove it are impossible. Their phones are just answering machine. This is illegal and I want the inquiry removed.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 11, 2016 - Citizens Bank checking/overdraft acct no. -. On - - myself and husband applied for a Mortgage with - - - for a new construction home, to our surprise our broker had indicated that we would not be able to get the mortgage because their was a 30 day mark on our CBR for a line of credit at Citizens Bank the broker along with ourselves were shocked as this acct had been opened approx 16 years ago and has never been late. This was a surprise to both myself and husband as we had just applied and got financing, at an extremely low rate, due to our outstanding credit. After researchi... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 7, 2016 - I have a premier checking account with Citizens bank in - - Ohio. The account is linked with several other accounts that have more than the minimum balance to keep it from getting charged a maintenance fee. Beginning -/-/2015, the bank, for no reason started taking out a maintenance fee of - dollars for a total of more than - dollars. I contacted the bank and spoke to the manager. She stated that it was their error and " - '' would contact me to handle it. - later called me and said that - charges amounting to - dollars would be refunded, but for policy reasons, no mo... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management June 25, 2016 - All of sudden, I received an ATM card from Citizens Bank on - -, 2016 and then another letter following day that welcomes me for opening an account with them ( which I HAVE NEVER DONE ) and asking for my signature. So I called the - - - ( found on letter ). I told the Citizens Bank customer service how I have never opened an account with them and requested closing the account immediately but I was told I need to provide my social security number or somehow go to their branch somewhere in - to get any help. Either that, just cut the ATM card. How that solves any problem knowin... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 31, 2016 - Citizens Financial Group is improperly assessing fees for Regulation D. The letter of the law clearly states that this regulation governs transfers " made by the depositor and payable to third parties. '' Citizens has assessed me and presumably all other depositors a - dollar fee for transfers made WITHIN THE BANK. Please prosecute them to the fullest extent of the law, and assure that the citizens of the - are refunded these millions of dollars in illegal fees which have been levied by the bank. Feel free to contact me by phone or email if a copy of my statement is needed showing proof ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 17, 2016 - Hello, On -/-/2015, I opened a new checking account with Citizen 's Bank in response to a promotional offer I received in the mail. The coupon mailer was titled " NEW TO THE NEIGHBORHOOD? '' and offered a $200.00 credit within 145 days of opening the account ( as long as few basic requirements were met ). Several months went by and I still had n't received the credit. Multiple calls to customer service agents, supervisors, and the branch manager confirmed that all conditions of the promotional offer were satisfied - yet for some reason the credit was n't being applied. Since then I... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - When I moved from - in - 2015, I set up mail forwarding with USPS. As part of that service I got to select coupons from various companies. I selected - from Citizens Bank which promised to pay me $200.00 for opening a new account provided I make a certain number of deposits or debit card purchases within a certain time frame. I printed the coupon from USPS and brought it to Citizens Bank when I opened my account. I met the required deposit/debit card terms & waited for the money to be deposited. In - 2015 I became concerned that the $200.00 had not been deposited into my acco... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - Citizens Bank is closing my account, which I have kept in excellent standing, because they found I invest in -. I have a business account, which generates plenty of fees for them, especially wires. I send frequent wires to - in new york to buy -, which I invest in short-term. I buy it low, and then sell it higher than what I bought it for. I am registered with fincen and comply with all regulations for the state of Ohio and the USA. I have an anti money laundering policy and it is strictly enforced. I have a - company as well that uses the same account. What happened was I had as... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 6, 2016 - Started a request to consolidate credit cards beginning of - 2016. Two months and about $1000.00. later which includes about $100.00 in fax fees we give up. Nothing but request upon request for money and paper work. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 4, 2016 - I received an offer from Citizens Bank for $500.00 to open a checking account. I opened the checking account, met the offer requirements, and then waited for my bonus. Citizens has never paid me the $500.00 bonus, citing " internal reviews '' every time I go to the branch to ask about the bonus or follow-up on payment. Meanwhile, I 've been charged $20.00 per month in service charges while waiting for this bonus for approximately 8-9 months. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 1, 2016 - After an IRA CD matured, Citizens Bank associates, advised my - year old grandmother to deposit the money into her checking account instead of opening a money market IRA account. This caused her over $4000.00 in taxes, about 1/4 of the worth of the CD. When I called to speak to the manager he was unapologetic and lied saying he personally helped her, when in fact, a female by the name of - helped her. I 'd like Citizens Bank to pay my grandmother the taxes she had to pay, she does not have many assets and this tax bill was an extremely large payment for her to make. I understand that t... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 14, 2016 - I own half the house. My father is getting - he 's - yrs old. He goes to the bank and chats with them all the time about finances. The bank tried to get him to get a mortgage instead of keeping his line of credit but since I own half the house they could n't do anything without my signature. Charge him $500.00 with a guarantee he would get it back. My father says he had no clue it was a mortgage. He thought he was just redoing his line of credit and locking in the lower interest rate. He did n't know they were going to take $500.00 out of his account for a fee. Then when he asked th... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 14, 2016 - Citizens bank promised a $150.00 bonus for opening the account and completing the requirements. I have completed the requirements many months ago and the bank refused to pay the bonus. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 3, 2016 - Most recently I have been notified by all three credit bureaus -, -, and -, that a major derogatory event has been reported on my credit files by Citizen 's Bank. Citizen 's Bank is reporting that I am 120 days past due on an item believed to be associated with a line of credit I was unable to open due to having been denied a request for the line of credit in question by Citizen 's Bank. During the time of a refinance of a student loan ( -/-/2015 ) it was mandatory a checking account be opened ; therefore, I complied by opening the checking account. I made a request for an overdraft... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management March 18, 2016 - I was added to my uncle account due to his in availability to collect his rent in -, so that when rent is collected I can pay it into his account. Someone else has assume such responsibility and I would like my name taking off the account, only to be told that I am responsible for a credit loan that was given to him prior to them adding my name to the account. I am being asked to pay the balance of the loan of - and also affecting my credit score. I have my own account with citizens bank and I dont want to be associated with the joint account anymore. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management March 4, 2016 - citizens one keeps sending collections notices when this acct was paid up, ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management February 1, 2016 - Citizens Bank is giving me the runaround about paying me my $200.00 bonus. The requirement for the bonus was to deposit in - transaction $500.00 by - -, 2015. Which I did. I told the teller I wanted to deposit the $500.00 check, and then withdraw $100.00. I did not state that I want $100.00 back from the check. The bank is saying that this is my fault for not informing the cashier of the promotion and doing - transcactions. I went in with the intention of making my obligatory $500.00 deposit with the check. I did not think or even realize that I had to inform the teller... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management January 16, 2016 - I opened an account in - 2015 with Citizens Bank, in -, PA, with - - NMLS # -. Iam - so I receive a check once a month on the -.At the time, I gathered $20.00 to open this account.I was so excited cause everything went well.At th time of this new account Citizens was running a promotion.The promotion promised a deposit of $200.00 to my checking account after three consecutive months of my - deposits. -/-/- I stopped at another Citizens off of - - in -, PA..It was only $ -- $30.00. This guy informs me that the account was set up wrong and said do n... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 21, 2015 - On - I visited my local Citizen 's Bank branch ( - MA ), brought all accounts to a Zero balance and closed my account. On - ( ish ) An automatic - payment was accepted under the closed Citizen 's account, which apparently reopened the account, unbeknownst to me. Since the account was triggered and reopened, I have not once been notified by Citizen 's Bank of any account reopening. Also, I am being penalized for not paying in the form of Fees. On -, I was assured the account was in fact closed. At no time ( either in writing or verbally ), was I, as a consumer, informed tha... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 14, 2015 - I opened a - svings/checking account and a line of credit with the Citizens Bank. I was told that there will be no maintenance fee if I had a direct deposit and keep the line of credit open. I always met both of these conditions of the bank. I had a less than $20000.00 loan in my line of credit account and therefore paid $50.00 annual fee separately for this reason. The Citizens Bank has charged me $20.00 per month fee for 8 months. When I complained they reimbursed only $60.00 for 3 months. However, this maintenance fee is totally bogus as I have always met the bank 's conditions. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 13, 2015 - I was told about a promotion Citizen 's Bank was offering that you would receive $200.00 if you opened a checking account with them and used their bill paying feature online to pay - bills which had to clear by a certain date. I opened my account in -. In late - I called the customer service line to clarify when the - bill payments had to be made by, the representative was n't sure of the promotion so she instructed me to contact the branch in which I did and was told that the bills had to be paid by - -, 2015. All - of my bill payments were made before that date. I was ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management October 16, 2015 - I have had a checking account at Citizens Bank for many years. In the past year the statements are not correct. Last winter I spoke to - different service reps and they could not help. More recently I spoke to another service rep who started to help and then said it was too much work. Lastly I met with a rep who after spending considerable time with me borrowed my ledgers for several days and then said after going over the bank figures and my figures could not find the mistake. There is a difference of about $200.00 in their favor. I can not close the account until a lot of checks clear o... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management October 10, 2015 - I closed - bank accounts with Citizens Bank RBS. After I closed the accounts, deposits were made electronically into those accounts without my knowledge keeping the accounts open. Citizens Bank never sent me a statement of any kind for years while they drained the accounts with maintenance fees. Once - the accounts went negative on maintenance fees, they finally sent me a letter indicating I needed to pay the negative balance. I 've spent a lot of time talking to a lot of people to resolve this, but Citizens hides behind its electronic statement agreement that the statements were posted ... |