Citizens Financial Group Complaint

Citizens Financial Group, Inc. Bank account or service department,

Other bank product/service Account opening, closing, or management Pennsylvania

I own half the house. My father is getting - he 's - yrs old. He goes to the bank and chats with them all the time about finances. The bank tried to get him to get a mortgage instead of keeping his line of credit but since I own half the house they could n't do anything without my signature. Charge him $500.00 with a guarantee he would get it back. My father says he had no clue it was a mortgage. He thought he was just redoing his line of credit and locking in the lower interest rate. He did n't know they were going to take $500.00 out of his account for a fee. Then when he asked them about the money they told him he was guaranteed to get it back. I had no clue any of this was going on until they asked me for all my account info copies on the bills I pay. Never told me it was a mortgage. My Dad told me it

add an additional $20000.00 to the house value. I said great not knowing it was for a mortgage. Still thinking it was for this line of credit. All of a sudden I listen to my answering machine about giving them a check for an additional $2800.00 for closing cost when they come in and sign. Now they want my parents to go in and sign I find out its for a 15yr. mortgage not a line of credit. My father is - he would be a - til it is paid off. Bank ca n't do anything without my signature. I wo n't give it. Father do n't want a mortgage either. So when I call up and ask where is the $500.00 - gets nasty on the phone with me and tells me it was basically none of my business and I 'm not the customer and NO we will not get the $500.00 back. Well yes it was my business when they needed me to sign for a mortgage instead of a line of credit. I own half the house. They did n't realize I owned half for this reason. Trying to get seniors to loose there house. I make sure all the bills are paid including the mortgage.