Review and analysis of over 241 complaints against Navy FCU
Navy FCU consumers have reported over 241 official complaints related to Account opening, closing, or management. Out of the 241 consumer complaints against Navy FCU, 22% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 99% were processed in a timely manner. 5% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Navy FCU Bank account or service account opening, closing, or management December 12, 2016 - NFCU was freezing my account for various pay periods. Which caused me to have some financial hardship and eventually switched banks. The froze my accounts and I did n't have access to any money, because of an account that my ex-husband had.... |
Navy FCU Bank account or service account opening, closing, or management September 10, 2016 - I was the innocent victim of a suspected fraud claim but NFCU did nothing to assist me and help me out of the bind that I was placed in. There was a transfer of money from one friends account to another but the transfer resulted from a misunderstanding. My account was affected because I also received a transfer from the account suspected of fraud. It was n't fraud but just a misunderstanding like I said. The day after this transfer, my account is locked and I no longer have any access to my funds. I find this out after attempting to make a purchase at -. No one in the security department ev... |
Navy FCU Bank account or service account opening, closing, or management July 27, 2016 - THE BANK SENT ME SEVERAL CONSUMER EMAILS STATING THAT FOR EVERY IMMEDIATE FAMILY MEMBER I REFERRED THAT OPENED AN ACCOUNT THAT ME AND THE RELATIVE WOULD BOTH RECEIVE $50.00 REFERRAL FEE. I HAVE REFERED - FAMILY MEMBERS AND ONLY RECEIVED CREDIT FOR ONE OF THEM. THE BANK REFUSES TO GIVE ME CREDIT FOR THE OTHERS.... |
Navy FCU Bank account or service account opening, closing, or management July 27, 2016 - A loan was created illegally thru NFCU, I was put off for months said would take loan off my accounts as of -/-/-, never was, changed amounts added loan after date it was to be removed, added money into my checking account from a closed account in -/-/-, more stories and accusations from them, I ca n't handle it anymore. I 'm tired of all the shady business and rude crude unattractive CSRs and from the - - and - I can Handle. These attachments tell the whole story with their own paperwork I have enclosed.... |
Navy FCU Bank account or service account opening, closing, or management July 4, 2016 - I applied for Business loan products at NFCU whereas I believe the loan analyst - - - - - is not properly trained or using discriminatory practices. I submitted all required documentation on - -. On - - I asked how long is the processing time frame? - - stated he 'd have a decision by the following week. The following week he reached out only to ask a question already answered on my application. " Which property would be used as collateral? ". After not hearing from him by - -, I reached out asking for a status. Only then, Me. - told me the NFCU had im... |
Navy FCU Bank account or service account opening, closing, or management July 3, 2016 - After I was terminated by my former employer. The moment my credit card/mortgage with Navy Federal Credit Union fell behind, they completely locked out my online access/phone access to all my accounts. I never received, or was able to access ANY statements for any account. I was enrolled in multiple automatic debits, and paperless statements from my account to numerous other payees. With no access I was unable to find out all the automatic debits to be paid by any account. This caused several automatic debit to bounce and overdraft fees added. This went on for several months, never once did I ... |
Navy FCU Bank account or service account opening, closing, or management June 30, 2016 - Yes navy federal credit union blocked my account after me being 60 plus days a member and qualified as a member under my father serving in the - in -. I have over - - dollars in my checking and also money in my savings they blocked my rent online bill payment to my apt complex and now are refusing to unlock my account and honor my check sent from them to my apt complex furthermore they refused to accept my poa as I requested several times and also refusing to let me speak to someone in regards to my checking savings and credit card which I make - payments or more a month my fath... |
Navy FCU Bank account or service account opening, closing, or management June 27, 2016 - I am a - military Veteran trying to open an account with Navy Federal Credit Union. As per their email I received they requested identifying documents, which, as per their email, was sent to them. Every document, except my state drivers license, was not accepted, even though every document sent to them was in the list in the email from their Security Operations section! I sent my most recent Federal tax return ( not accepted ) ; my - rental verification document ( not accepted ) ; etc. I called and the customer service agent said even though the documents requested were in the credit uni... |
Navy FCU Bank account or service account opening, closing, or management June 24, 2016 - I recently opened a savings account with Navy Federal Credit Union and was NOT told that they would perform a hard credit check as part of the process. I later found that the credit check release was in the account paperwork and they did not inform me that they would be doing a credit check. I found this highly deceptive and has impacted my credit score.... |
Navy FCU Bank account or service account opening, closing, or management June 5, 2016 - I have submitted disputes several times with Navy Federal Credit Union concerning accounts I held with Navy Federal Credit Union. - continuously reports the disposition of the accounts incorrectly, and claims it is the data furnisher ( Navy ). Navy continues to claim it has correctly reported the accounts ( see attached documents ), but accounts continue to show late or " negative '' information in - - ( which is impossible as they were included in bankruptcy and closed -/-/- ), and now most recently - shows a balance and late for the past 12 months on - account, which is i... |
Navy FCU Bank account or service account opening, closing, or management June 4, 2016 - -/-/16 my husband and I traded our vehicle and the payment was upcoming due on the - - of - 2016, however the dealership stated they were paying it off and for us not to make the payment on - - ND 2016. The bank went into our joint savings and withdrew the payment. For - it 's not just my husband 's money it 's mine as well when I called the bank 3 times they did not want to speak with me because I was not on the auto loan. But they still touch my money out of my savings so how do you explain that. However I finally spoke with - or - from collections department, a... |
Navy FCU Bank account or service account opening, closing, or management May 20, 2016 - Navy Federal Credit Union simply dropped the ball on our mortgage, which is but my family in a bad situation and cost me money. Their communication and sense of urgency is simply appalling. We applied for our mortgage three months before closing and had all our paperwork done two months out. During this time I asked for updates and verification that all documents were going to go and I was either ignored, provided a poor update on status, or told yep, it 's all good to go. Come the week of closing they started requesting more paperwork and then tried to place the blame on me, despite them doin... |
Navy FCU Bank account or service account opening, closing, or management May 17, 2016 - I have had my accounts repeatedly incorrectly reported by Navy Federal Credit Union, after I have taken multiple actions through the CFPB, Credit Bureaus and even legal action. They refuse to correctly report information and continue to damage my credit report, in what seems in an intentional way. I had a Bankruptcy that was filed -/-/-, at that time navy in terms of my accounts ; closed, wrote off and terminated my membership. The subsequently then continue to report incorrect information, including ; showing the items " included in bankruptcy '' in - -, which is incorrect and seve... |
Navy FCU Bank account or service account opening, closing, or management April 27, 2016 - The - - union cancelled my automatic bill pay when funds was available, they did n't notify me and I could n't get to my funds and late payment was reported and the late fees was charged to which I had to pay to protect my credit, the credit union is during nothing to correct the issue other than emailing every day and not the affected company 's - fit the problem ... |
Navy FCU Bank account or service account opening, closing, or management February 8, 2016 - i was approved for a checking account with navy federal. I was sent a debit card, account number, and a welcoming email. after my sister asked about the - referral fee I was then told that my account was fraudulent and denied access. I was told that I could not have any access because my sister and I have different last names. but we have the same parents. I was told that I could use my marriage license on the phone but when I got there I could not use my marriage license. I was basically told that I was liar and my money would be sent back to the irs even though my son gave me the money fr... |
Navy FCU Bank account or service account opening, closing, or management January 24, 2016 - Navy Federal Credit Union ran my credit last week without any permission from me! I have open disputes with them and they ran my credit without any authorization from me! They DO NOT have my permission to ever run my credit. ... |
Navy FCU Bank account or service account opening, closing, or management December 22, 2015 - On - -, 2015, I contacted Navy Federal Credit Union regarding the Line of Credit and talked to -, customer tepresentative and also requested to speak to her supervisor, -. Arrangements were made that I was supposed to make less than $330.00 a month. - told me that I am being charged $190.00 for the interest rate and I told her that was high. I told her that am being overcharged and that I already made arrangements to pay the Line of Credit. I had made this arrangements because we are in a fixed income and both retired. I was not satisfy with her providing the information so ... |
Navy FCU Bank account or service account opening, closing, or management December 7, 2015 - Navy Federal Credit Union issued fraudulent debit card and - credit under my forged name in -, 2015. I called and had accounts shut down and have learned I have been the victim of identity theft. Attempts at other institutions were made - BUT ONLY NAVY FEDERAL 'S WENT THROUGH - without apparent verification and opened with a STARTING $25.00, - credit limit! This company has some serious regulatory issues! ... |
Navy FCU Bank account or service account opening, closing, or management December 7, 2015 - I have - different loans with Navy Federal Credit Union that I got behind on atleast - payments about 6 months ago. I called the credit union and make payment arrangements and they were very helpful over the phone. The representative stated since I ' am a long term consumer that they would off set my finance charges and adjust my credit history to paid asgreed. A couple of months has past since the last conversation with Navy Federal and at this time their agreements were not satisfied per our conversation. My monthly payments are getting outrageous. ... |
Navy FCU Bank account or service account opening, closing, or management November 24, 2015 - I have had a checking and savings account with Navy Federal Credit Union for a couple of months, with no incident or problems and light use. My husband passed away on - -, 2015 and I really started using the account after that. After depositing a $3000.00 check from my mother drawn on - - - - - and another cashiers check drawn from - in the amount of $3700.00, still no problems. On - -, without notification via call, email or postal mail, my account was frozen. I contacted NFCU right away, and they stated that there was suspicious activity on my account. I e... |
Navy FCU Bank account or service account opening, closing, or management November 13, 2015 - i didnt make a inquiry for this bank ... |
Navy FCU Bank account or service account opening, closing, or management October 22, 2015 - My accounbt has been attacked by a company multiple times ( 8 ) in one day and multiple times ( 19 ) over the last few months especially. It happened also, a year ago and the compnay changed their name and did it again. There was - company names that have tried to withdrawl ACH debits out of my account doing multiple times with less and less amounts at least 3 times in one day upto 8 times in one day. Each time I found out, I have called the Navy Federal Credit Union and they tell me to send in the request form to receive the return item fee charges that they have charged me each time it oc... |
Navy FCU Bank account or service account opening, closing, or management October 14, 2015 - I have been unable to use my account due to fraudlent activity because of identity theft i spoke with the fraud dept awhile ago to get it resolved nothing has yet to be done ... |
Navy FCU Bank account or service account opening, closing, or management October 1, 2015 - Navy Federal Credit Union closed my share account, credit card, and CDs without any notice. There were no late payments. My credit score is more than - ; and there is no explanation of where the cash is. This occurred to the bed of my knowledge overnight. Again - without any notification. This will reflect negatively on my credit score as this credit card is - of my longest standing cards. ... |
Navy FCU Bank account or service account opening, closing, or management September 25, 2015 - I signed-up for a Navy Federal Credit Union ( NFCU ) savings account using their web form. The ( extensive ) disclosure statement provides NFCU the industry-standard capability to monitor a member 's credit, presumably for specific targeting of services. I receive a credit monitoring notice that NFCU performed a hard '' credit check - the kind normally reserved for applying for loans and credit cards ) and not a soft '' credit check - the kind used by credit monitoring services and targeted marketing ). A representative tells me that NFCU *implicitly* reserves the right to perform whic... |
Navy FCU Bank account or service account opening, closing, or management September 22, 2015 - I called Navy Federal Credit Union Title Department on -/-/-, to request a title so that I could register my - BMW - in the state of -, As I moved from getting out of the military in -, to my home state in -. I updated my information online and when I talked to the representative, I re-verified the address with him. He stated it would take between 15-30 days to receive the title. I have never received that title. Recently, I paid off the vehicle. I called on or about - - for an update on when a title was going to be sent for the vehicle. I was told that it would be he... |
Navy FCU Bank account or service account opening, closing, or management July 10, 2015 - My daughter applied for a auto loan and was pre approved for -, to purchase a car. However Navy FCU asked her for her documents for employment verification. She provided the documentation, and her offer letter that she received from - - in the offer letter is stated you will be hired, contingent on your drug test and background check ). Well she passed - and is working -. She provided all of the documents they required - bank statement, pay stub, offer letter etc ). The lady she spoke with at Navy FCU, stated they needed a COPY OF HER DRUG TEST RESULTS ON - LETTER HEAD STA... |
Navy FCU Bank account or service account opening, closing, or management July 7, 2015 - I made several attains to pay my bill via Navy Federal Credit Union and the Website still is not work. Please review the website and make it working properly and contact regarding this matter also. ... |
Navy FCU Bank account or service account opening, closing, or management July 3, 2015 - On - -, 2015 I contact Navy Federal Credit Union not being able to complete or add a biller for payment. The Customer Respresentative told me that only way me to add new biller I must have desk top computer. I explain to the Customer Representative that I do not have desktop and I only could access my account via IPAD and IPhone. Why is that account access does allow you access you account and setup bill payment on other device then desktop. Because I 'm unable to pay my bills this process should available thru various tech equipment. ... |
Navy FCU Bank account or service account opening, closing, or management July 3, 2015 - I am joint owner on my - year old daughter 's saving and checking account at Navy Federal Credit Union only for the purposes of assisting her when needing to handle transactions as it pertains to her college education. I found out today -/-/15 that this financial institution transferred $470.00 from my personal account I have with them to my daughters overdrawn account. When I inquired as to the reason I was told that a signed disclosure justified the transfer. I have no issue with the signed disclosure. My issue as explained to the representative was the amount by which NFCU allowe... |
Navy FCU Bank account or service account opening, closing, or management July 1, 2015 - On - -, 2015 I contact Navy Federal Credit Union regarding fraud from - and I was explain that they will cancel my Navy Federal Credit Union and will expedite me another Bank Card Via -. I called today - -, 2015 I was informed it mailed out regular mail and were they can not trace nor tell when I should expect it. Navy Federal also explain that - check of mine has been return and they do not notifty the payee that it not enough fund in the account. So they allow the payee to keep sending thepayment while they keep charging me $29.00 - times and they its not enough fun... |