Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Savings account Account opening, closing, or management Texas

-/-/16 my husband and I traded our vehicle and the payment was upcoming due on the - - of - 2016, however the dealership stated they were paying it off and for us not to make the payment on - - ND 2016. The bank went into our joint savings and withdrew the payment. For - it 's not just my husband 's money it 's mine as well when I called the bank 3 times they did not want to speak with me because I was not on the auto loan. But they still touch my money out of my savings so how do you explain that. However I finally spoke with - or - from collections department, and she understood what happened and stated she would reverse the payment. It is Saturday the - the of - and nothing is back yet. I called again and spoke with a - and gave me attitude and kept arguing with me! I asked for managers and supposedly there was not any asked for a supervisor and he was understandin and explained what was happening with the reverse funds. I need in writing that a loan that only my husband has they have the right to withdraw from a joint account when I 'm not on that loan