Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Account opening, closing, or management Virginia

My accounbt has been attacked by a company multiple times ( 8 ) in one day and multiple times ( 19 ) over the last few months especially. It happened also, a year ago and the compnay changed their name and did it again. There was - company names that have tried to withdrawl ACH debits out of my account doing multiple times with less and less amounts at least 3 times in one day upto 8 times in one day. Each time I found out, I have called the Navy Federal Credit Union and they tell me to send in the request form to receive the return item fee charges that they have charged me each time it occurred. In the last 3 months, I have been charged $550.00 in return items costs. I have faxed in the forms, and they tell me they did n't receive them. I went into the branch on - -, 2015 and they filled out - forms for the charges and turned them into the deptartment that handles that amount. They refunded me $200.00 and told me they were not going to give me the rest. I worked with - and he said


manager, - - at the -, VA - and when I requested again in wrting for the refusal to refund me the fees that they took from my account for a fraudulant company trying to ACH debit my account repeatedly after I had made numerous calls and attmepts to stop this, she said they were still researching it and it would take upto 3 weeks, if they determine to give me the fees back. I requested the elecutronic transmisions from all the attempts made on my account and she told me that there is n't anything to give me. When I told her that they needed to abide by the Regulation E. Electronic Fund Transfer Act, and return the fees to me, because I never authoized that company ( s ) to debit my account, she told me that the law did n't protect consumers against the fees incurred by the fraudulent attempts on my accout. I have re-read the law, and it clearly outlines protection for consumers against the bank fees that are incurred with fraudulent debits. They clearly felt I had fraud against my account ( by returning $200.00 into my account ), but are refusing to refund me all that was incurred ( another $340.00 ) with these transactions. I have notified them via, phone, fax and in person, as soon as I knew about the attempted debits starting in - 2015, but they still refuse to follow the law. I really would like someone to make sure that they do n't continue to act as though no one can make them follow the law and enforce regulation on them. I want the rest of the fees of $340.00 returned back to me asap.