Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Other bank product/service Account opening, closing, or management Indiana

Navy Federal Credit Union simply dropped the ball on our mortgage, which is but my family in a bad situation and cost me money. Their communication and sense of urgency is simply appalling. We applied for our mortgage three months before closing and had all our paperwork done two months out. During this time I asked for updates and verification that all documents were going to go and I was either ignored, provided a poor update on status, or told yep, it 's all good to go. Come the week of closing they started requesting more paperwork and then tried to place the blame on me, despite them doing nothing for over six weeks. Today ( -/-/2016 ) is supposed to be our closing date and as of right now we have no closing date in sight. Timeline of events below : -/-/2016 : Initiated mortgage process -/-/2016 : Paperwork complete, closed out process with Loan Officer - - -, began working with Mortgage Processor - - - -/-/2016 : Additionally paperwork requested - statement of service and intent to re-enlist -/-/2016 : Documents provided - no feedback was given -/-/2016 : Moved closing date on sale of current home


-/-/2016 : Requested verification docs were correct and verification closing on -/-/2016 was good to go -/-/2016 : Again, asked for update on status and any issues. Received notice closing date could be an issue, no concerns voiced with any other paperwork. VA to blame for issues ( COE ) with closing date per - -/-/2016 : I contacted VA direct. They said they 'd take care of issues. -/-/2016 : Update from NFCU, should be able to meet closing date of -/-/2016, -/-/2016 at the latest. -/-/2016 : Statement of service requested again and immediately provided - no feedback was given. -/-/2016 : Status update requested by me -/-/2016 : New ( and different ) statement of service/pay verification requested, additionally employment information for wife requested, and HUD from closing of current home -/-/2016 : Employment info provided and contact for realtor provided ( already previously provided ) to get HUD info -/-/2016 : Requested pay verification provided -/-/2016 : Provided new closing date of either -/-/--/-/- at the earliest. -/-/2016 : Today. Originally scheduled closing date. No one can provide my with closing date. My movers have no where to go because I currently do not own a home, Every time my wife and I have both contacted our l mortgage processor his responses take days, not hours. We 've tried to go above him and contact his supervisor, but he has failed to respond as well. Navy Federal has put us in an overall bad situation because of their shortfalls, but at this point we are stuck with them as there is no time to switch banks without losing our house. Additionally, I 'm out $400.00 that I did n't need to spend as I moved up the sale of my current home in order to close on my new home today, which will not be happening