Navy FCU Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Navy FCU Bank account or service department,

Savings account Account opening, closing, or management Virginia

I recently opened a savings account with Navy Federal Credit Union and was NOT told that they would perform a hard credit check as part of the process. I later found that the credit check release was in the account paperwork and they did not inform me that they would be doing a credit check. I found this highly deceptive and has impacted my credit score.

Navy FCU customer in Virginia
Jun 24, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20164/20165/20166/20167/20169/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUAccount opening, closing, or management1.2%75.1%4.6%7.1%2.9%9.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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