Review and analysis of over 917 complaints against PNC Bank
PNC Bank consumers have reported over 917 official complaints related to Account opening, closing, or management. Out of the 917 consumer complaints against PNC Bank, 18% were disputed by the consumer (i.e. the consumer was not happy with how PNC Bank responded to their complaint) and 98% were processed in a timely manner. 13% of consumer complaints against PNC Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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PNC Bank Bank account or service account opening, closing, or management January 4, 2016 - - accounts were opened under my name without my authorization. When I inquired about the accounts with the bank, the bank presented me with an authorization card with a signature purporting to be mine. I never signed the document they presented. I have been waiting for the results of their internal investigation for over two months and have not received any information from the bank as to who forged my signature or why those accounts were opened. ... |
PNC Bank Bank account or service account opening, closing, or management December 24, 2015 - PNC allowed - - - to steal over $ - from my business account by approving his access. ( I 'm the only legal signer. ) There was a huge investigation, indictment and his guilty plea to a - theft charge. Despite the admittance of his guilt, PNC does not want to return the money they allowed him take. In the process of waiting for his trial, I got another call from the police. This time they found my PNC documents on site of a raid for a Identity thief ring with all of my personal information. ( Name, address, SS #, Date of birth ). I 've recently recieve a letter from the Departm... |
PNC Bank Bank account or service account opening, closing, or management December 21, 2015 - PNC Bank wants to charge me $25.00 for closing my online bank account because I do n't like their services. Can they do that? Not letting withdraw below a certain balance, or charge me a fee. Not let me close my account or charge me a fee. This just seems wrong. I have not enrolled in any type of bonus/promotion offer from them where it seems like these large fees should be there. ... |
PNC Bank Bank account or service account opening, closing, or management December 13, 2015 - PNC Bank refuses to close my accounts despite multiple requests and continues to forward spam. ... |
PNC Bank Bank account or service account opening, closing, or management December 12, 2015 - I opened a checking account at PNC bank, and decided the bank was n't a good fit for me. I ca n't close the account without incurring a $25.00 account closure fee. ... |
PNC Bank Bank account or service account opening, closing, or management December 11, 2015 - On - -, 2015, I logged on to my PNC account from home to pay my bills online. I have - accounts, - - and - -. I selected the Virtual Wallet account and then proceeded to pay my bills. The next thing I knew, on - - I received an email saying that my Standard Checking account was overdrawn. I logged onto My accounts and - of the bills had been paid from my Standard Checking. I, at no time, selected Standard Checking as the account I wished the bills to be paid out from. I was charged - $36.00 overdraft fees. I contacted PNC about this. They directed me to the O... |
PNC Bank Bank account or service account opening, closing, or management December 10, 2015 - This complaint is about bank/financial services during a real estate transaction ( not a bank account ). On -/-/2015 I entered into a contract / purchase agreement to buy a home ( - # - ) at - - - in - - ( - - ), -. PNC Bank National Assoc is the Seller who was represented by Service Link ( a - - - - company ), - - -, VP Operations & Client Relations. After conducting home inspections ( $510.00 ), Buyer and Seller signed Amendment to Sale Contract on -/-/2015. Also, $1000.00 Earnest money was paid to - - - - ( -,... |
PNC Bank Bank account or service account opening, closing, or management December 7, 2015 - My wife and I have been having an issue with PNC. We changed my individual account into a joint account around the end of -. On - - they pulled money from the account for - as well as a child support payment that was going to her that was around $85.00 for a total of $180.00. We were giving not notification and when it initially showed as pending we thought it was some kind of fraud. When we called PNC they said they could n't see the transaction until it posted. We asked at that point well if the account has been compromised what can we do they said we would have to wait until... |
PNC Bank Bank account or service account opening, closing, or management December 2, 2015 - PNC Bank closed out my checking account containing over $70000.00 with no reason and no prior notification ( they said they reserve the right to conduct periodic reviews of customers accounts and close their accounts when they feel the banking relationship should end ). I need my money to pay bills and they have not given me my money. They are jerking me around. I spoke with a regional manager yesterday and he said they could not issue me a check at the bank and I would have to wait for it to be mailed. In the meantime, I have no money. Checks that I have written will surely bounce, automati... |
PNC Bank Bank account or service account opening, closing, or management November 27, 2015 - I 've had the same checking account with my bank ( formerly National City, now PNC ) since 2006, and there have never been any monthly fees or charges taken from my account. For the past several months, however, I 've had $10.00 calculated service charges taken from my account, and I ca n't find anywhere on the PNC website what the charge is for. I have n't made any changes to my account or been contacted by the bank, and I do n't understand what the service charge is for. ... |
PNC Bank Bank account or service account opening, closing, or management November 10, 2015 - Using a PNC Flex Visa rewards credit card, I earned - points. I redeemed them for - $100.00 - gift cards. The cards were shipped on -/-/2015. On -/-/2015 - closed my account and banned me for life for buying too much ( spending $ - per year ) and returning too much ( around - % of items bought were returned ). The merit of - refusing my business is highly questionable, but in any case, they have refused to allow me to redeem my gift cards, even though they are, by legal definition, something a consumer purchases in return for guaranteed consideration for good... |
PNC Bank Bank account or service account opening, closing, or management November 10, 2015 - On Friday, - -, 2015 the bank branch manager at PNC, - claims she received a phone call requesting she fax our bank statments for the last three months to an institution. about a week later my nusband noticed a $15.00 charge to our account and inquired as to why. He was told by the bank manager that she had a call on - and that the " recognized my voice '' and faxed statements and charged us for photocopies. ISSUE : I never called the bank requesting this action. Neither - of us were told about this or asked to come in and sign a release for our information to be faxed. We to... |
PNC Bank Bank account or service account opening, closing, or management November 8, 2015 - My name is - -, I am a -+ year customer of PNC Bank ... My wife was very ill - requiring a - to save her life ... As a result she had to file bankruptcy which as her spouse, I had to be apart of the bankruptcy even though I had no bad debt reporting on my credit report prior to filing bankruptcy. On - -, - our bankruptcy was discharged and on - - -, I was able to secure a home loan at 4 % interest rate for $170000.00 with also securing a New Car Loan for $40000.00 at a 2.7 % Interest Rate ... On - -, -, I paid my home loan and car loan off fully an... |
PNC Bank Bank account or service account opening, closing, or management October 31, 2015 - I opened an account at PNC Bank several months ago, and at the time was told that if I established a regular direct deposit, I could avoid the monthly service charge. However, while trying to setup - -, I discovered that I was being charged $25.00 each month. At that point, I explained to the service person ( - - ) on the phone that this was not what I was sold initially, and she mentioned that that I actually needed to keep a minimum balance of $500.00 to avoid the fee. Therefore, and in order to continue to incur charges, I asked for my bank account to be closed. However, I w... |
PNC Bank Bank account or service account opening, closing, or management October 30, 2015 - I had a business account with PNC Bank, It was unlimited free balance with a condition that they mail me my statements. Last year, they stopped mailing my statements and began to charge me a fee ( approximately $4.00 a month ) on my account. I was in - -, - and spoke with the manager. He restored the fees and resumed the mailings of my statement. Earlier this year, they stopped sending me my statements thru the mail and in - they started charging me a fee of $17.00 per month. Since I was out of town, I did n't notice this till -/-/-. I went and spoke with the manager of th... |
PNC Bank Bank account or service account opening, closing, or management October 28, 2015 - I was open a checking accunt in PNC Bank since -/-/- and evry thing it is good and I pay my bills and work normally, but -/-/- I was surprised that the bank want to closed my account, I asked them about the reason of that no one answer me,!!! after that I open new one in - Bank and evry thing good too, but -/-/- I received a letter from this bank that them need to close my new accont too!!!! and I asked them the reason and the same thing no one answer me!!!! Please help me what is wrong?? what I did? and I doing now?!! ... |
PNC Bank Bank account or service account opening, closing, or management October 24, 2015 - Please refer to the previous case with " Case number : - ''. I finally decided to close the PNC virtual wallet bank account for all the troubles that i have gone thru. But they keep on giving me hard times. 1 ) First they tried to charge me $25.00 as early termination fees - telling me that as i am closing the account in less than 180 days - they will do so ... even when it was well beyond 180 days of having this account. Later when i told them ... they did n't charged me anything like that. 2 ) Since - - 2015 - i am communicating to them to close the bank account. But they are ar... |
PNC Bank Bank account or service account opening, closing, or management October 22, 2015 - I am the executrix of my mother 's estate. She died 18 months ago. She has - accounts at -. I have corresponded with them on several occasions and had to redo my request twice because of wrong dates, etc. About 3 weeks ago I sent all the completed paperwork. This week I decided to call to see how things are going. Over 2 days I spent - hours and - minutes trying to speak to someone at PNC. Most of the time I could not even manage to get through to a person. The automatic answer system did not allow me to request to speak to someone. Twice I got through and asked for the number of t... |
PNC Bank Bank account or service account opening, closing, or management October 21, 2015 - I have been a customer for over a decade with PNC. Last year they convinced me to change my type of account promising no additional fees and only positive changes. The main selling point being that they would now pay for other financial institutions ATM service charges. Turns out, my previous account did n't have PNC charges for non PNC ATMs. So this account had extra fees! I called in and asked to be reverted to my previous account type and was told it no longer existed and that was n't an option. I was upset at the false information given to me, but as long as they were paying for both sides... |
PNC Bank Bank account or service account opening, closing, or management October 19, 2015 - i received - equity lines of credit through - - bank on property they held the mortgages on in - of -. That bank was bought up a couple of times and the loans ended up with PNC. In - or - of - PNC stated my loan would be due in full in - of - and i was more then welcome to try and apply for a loan through them or another institution. I did the process through them and the new loan amount was to be over $800.00 a month on the first loan and unless i accepted it they would not tell me the amount the payment would be on the second loan and they had to be paid off i... |
PNC Bank Bank account or service account opening, closing, or management October 7, 2015 - PNC BANK HAS NOT RESPONDED TO ANY OF MY DISPUTES. I HAVE WRITTEN THEM SINCE -. I AM REQUESTING THEY REMOVE THE FRAUDULENT INQUIRIES ASAP BY LAW ... |
PNC Bank Bank account or service account opening, closing, or management October 5, 2015 - I get - and get a monthly stipend around - and I have the Prepaid card that is only a direct deposit way of funding my account. I tried to get another account privately and because I live in DE they would not open an savings account. There is a PNC Bank right down the street from me, - I can walk to it to save bus fare and I tried too open a savings account and because of what - said on it 's report PNC would n't open account. There are other banks but not that close, I like to do everything online and use less stamps to mail something when we have email. It has been three months s... |
PNC Bank Bank account or service account opening, closing, or management October 1, 2015 - I contacted PNC Bank NA for a line of credit and they approved me for it. I already have - other lines of credit with the same bank, which I intended to keep for liquidity, but also - of them has a far better rate than the new line of credit. PNC closed the prior lines of credit without any written or verbal disclosure- replacing them with a single one that has a higher APR. I was given no warning of the lines of credit closure and it did not authorize their cancelation. ... |
PNC Bank Bank account or service account opening, closing, or management October 1, 2015 - I had a virtual wallet account with PNC Bank which i opened during end of - 2015. As per the customer service and branch person 's instructions I was told that I need to maintain a combined balance of $2000.00 into all my accounts ( spend, growth and savings ) - which i did to avoid any service charges. On - and - there are deductions of $15.00 from my Spend account - why? I remember speaking to customer service last time that I need to maintain $2000.00 as a combined balance in my - account ( all across my - account with PNC bank - - which i did. then why the deduction... |
PNC Bank Bank account or service account opening, closing, or management September 30, 2015 - I had my banker, - - ( sp? ), update my debit card for international travel. He told me the card was outdated and he would have a newer, updated one sent to me. He never asked me to complete an application nor did I sign any. Three weeks later I received a new CREDIT CARD with a high credit limit. I called immediately to have it canceled and get guarantee this card would not appear on my credit report. The operator assured me they would cancel it and it would not appear on my report. It is canceled but it is on my report. I did not apply for a credit card, I was lied to and deceived by P... |
PNC Bank Bank account or service account opening, closing, or management September 22, 2015 - . I entered the bank Saturday morning - -, 2015 to cash a check from my employer. I was informed I would not be able to cash my check because the amount of funds in the account was not enough to cover the check but I could deposit it. I said this does n't make any sense I am a member here and I need to pay to have my tires fixed next door. He ( - ) told me there was nothing he could do so I asked why have n't I received my debit card and he looked into my account and said it had been mailed two days prior. I asked if and when I get my card will I have trouble with accessing my funds o... |
PNC Bank Bank account or service account opening, closing, or management September 21, 2015 - Pnc bank will not accept my legal Durable power of attorney. I submitted all the appropriate documents and their legal department stills refuses to accept it. I even submitted my father 's death certificate because he was first on the Durable power of Attorney. I have gone to the bank 3 times and each time they refuse. Please help. ... |
PNC Bank Bank account or service account opening, closing, or management September 17, 2015 - I am the POA with durable POA for my aunt - -. She had a cd expire so I went to remove the cd 2 days later with the POA. PNC bank @ - - put obstacles up and would not let me close it.My aunt - is in a - for the past 5 yrs. I want the cd closed W/O penalty now. PNC Bank n.a . - - - -. Phone # - - - -, Wi - - et al is the person I dealt with. - # -. ... |
PNC Bank Bank account or service account opening, closing, or management September 17, 2015 - PNC Bank in - 2015 offered online a $300.00 incentive for transferring banking accounts to their bank. I inquired about requirements and was told if I opened the accounts and arranged online bill pay that I would qualify for the $300.00 payment. It was never paid. I inquired several times online and got no response. When I inquired in person I was told I would receive payment on -/-/15. On my next inquiry -/-/15 I was told that the small print required that I also set up automatic paycheck deposit on the account. This is the opposite of what I was told in - when I opened ... |
PNC Bank Bank account or service account opening, closing, or management September 8, 2015 - PNC - - Bank sent me a notice from - stating that they have automatically enrolled me in their protection '' services. It was my responsibility to call before - -, 2015 to disenroll ''. I did, but to disenroll, the amount of information they were asking for was staggering. I refused to provide them any more information than they had on the letter. They did n't any of that information from me to automatically '' enroll me. ... |
PNC Bank Bank account or service account opening, closing, or management September 8, 2015 - PNC Bank : - - - sent me a letter claiming that I owed their bank $140.00 ( which I had paid at their branch nearby and was told by the branch CSR that I was totally paid out and that my accounts were at zero after the cash payment at the teller ). The letter - sent me arrived in my mailbox on - -, 2015 and said that I had 7 days from the receipt of the letter to call her about it otherwise they would send it to collections. I called on Tuesday - -, 2015 and she said she had already sent the matter to collections without even waiting for my call. When I told her that ... |
PNC Bank Bank account or service account opening, closing, or management July 13, 2015 - On - - I informed PNC Bank that I was a victim of a scam and fraud. I asked PNC to close the account and reopen a new account. PNC DID not investigate and informed me that I would have to repay the funds. On - - PNC went in to a joint account that my fianc and I have and took his entire check as well as closed the account with out prior notice or gave us the chance to work on payment arrangements. ... |
PNC Bank Bank account or service account opening, closing, or management July 9, 2015 - On - -, 2015 - I opened a PNC bank - account in their - - IL branch. This account is very complex to understand - two underlying checking accounts and - savings account all associated with each other but not very well or at least customer is not fully aware how they works. I had a $200.00 cash back promotion code that was also applied. As per the terms and conditions - i need to have $2000.00 as direct deposit and one Bill pay from this account within - days. I did fulfilled it - - bill pays and two direct deposits worth more than $2000.00 also. But it seems PNC b... |
PNC Bank Bank account or service account opening, closing, or management July 8, 2015 - I opened an account with PNC based on incentives offered by a rep. totaling $250.00. I fulfilled the required obligations as outlined by the rep but never received the incentives. I emailed her - times including just after completing the last requirement. I received no response. After several months of no responses I filed a complaint with their corp office. I was told I had not completed all the necessary requirements and that the deadline to do so had lapsed. I pointed out in a response that had the rep responded to my emails I would have had more than enough time to do so even tho I di... |
PNC Bank Bank account or service account opening, closing, or management June 25, 2015 - Charged off accountDue to a bank error ... |
PNC Bank Bank account or service account opening, closing, or management June 11, 2015 - I opened a Savings account with PNC BANK. To start, they had a $100.00 monetary gift I was not aware of. This was oppenned in -/-/-. Then in - -I spoke with - - about their brokerage account and had $ --wired to the from - . I Opened an account to have a debit card I can use. AfterFUNDS were wired by -, he asked some me to open a checking account with them. I told him I do n't need to because I have - checking accounts with my other -. Then I told him that they never gave me $100.00 for opening a savings account with - back in -. I asked - - a... |
PNC Bank Bank account or service account opening, closing, or management June 10, 2015 - I '' M A MEMBER OF PNC BANK ABOUT - MONTHS AGO I WAS - CHARGED BY A COMPANY NAME - WHICH TURN OUT TO BE A SCAM SO I INFORMATION PNC BANK WHICH THEY RETURN THE MONEY TO MY ACCOUNT SO - CHARGED ME AGAIN SO I WENT TOPNC ON -/-/15 & I TALKED TO - - - WHO INFORMATION ME THAT MY MONEY WOULD BE IN MY ACCOUNT IN 10 DAYS BUT I CALLED THE BANK PHONE LINE IN THE MONEY WAS IN THE BANK SO THE NE-T DAY -/-/15 I WENT TO THE ATM MACHINE THAT WENT I LEARN THAT THEY HAD CLOSED MY ACCOUNT THEY OWE ME $170.00 I JUST WANT MY MONEY ... |
PNC Bank Bank account or service account opening, closing, or management June 3, 2015 - I opened a PNC Bank account 5 months ago with a promotional offer for a $300.00 credit to my account after certain requirements were met. I did meet all of these requirements and still have not received this credit. I contacted PNC Bank and have spent over - hours of my time on - different phone calls with PNC Customer Service and on - -, 2015 I was advised that this credit would appear on my account on - -. It has been 20 days since then and the credit has not appeared. Additionally on - -, 2015 I confirmed with PNC Customer Service that all of the requirements were ... |
PNC Bank Bank account or service account opening, closing, or management June 2, 2015 - I opened a virtual wallet checking account with PNC Bank under a promotion that offered $300.00 upon $3000.00 dollars of direct deposits and a bill pay transaction. To the best of my knowledge I fulfilled those requirements, but after submitting a complaint to PNC, I was told I had not done a bill pay through their ebilling '' portal. I linked up exterior accounts through PNC and paid them from PNC. They refuse to honor the promotion offered. In addition, there have been several charges made to the account that were not made clear to me upon opening the account. I have been very dissatisf... |
PNC Bank Bank account or service account opening, closing, or management June 2, 2015 - I opened personal & business accounts with PNC Bank for over 6 years without any problems or issues. I have recently revived a letter from the bank which informed me that my - personal & business account will be closed on - -. 2015 without any explanation to given any reason. Therefore I contacted the bank 's Underwriting department over the phone, and asked them for the reason, but they failed to give me any information about the reason for accounts closure. I decided to stop by my local branch and I asked them to give me the reason, they too did not give me the reason and they claim... |
PNC Bank Bank account or service account opening, closing, or management May 27, 2015 - I closed my bank account at PNC branch in - and was told that there was a pending transaction left that I could not close my account. The following day - - 2015 I was told the transaction was reversed and the account was closed. On - - I received a letter dated - - stating that my account which was closed was overdrawn. I called PNC was on hold for over an hour and transferred - - different people saying that PNC had reopened the account for some unknown reason. I was told that I preauthorized the transaction which I did not, was told that it was a reoccurring charge... |
PNC Bank Bank account or service account opening, closing, or management May 18, 2015 - This Complaint is against PNC Bank. In early - 2015 I received a credit card offer in my minor son - - name. He was - years old at that time. Also to add insult I received this mail at my physical address in which I do not receive any mail there for security reasons I receive my mail only at my - - -. On -/-/2015 : I called PNC Bank at - and spoke to - - at the - - - and filed a complaint. He just apologized and could not give any reassurance this will not happen again or how it happened. On -/-/2015 I received the attached email from - -... |
PNC Bank Bank account or service account opening, closing, or management April 24, 2015 - PNC bank is falsely submitting overdraft fees ... |
PNC Bank Bank account or service account opening, closing, or management April 10, 2015 - My mother and I were on a CD together at PNC Bank. She unexpectedly passed away in - -/-/-. I let the CD roll when it came due in - -/-/- since I was unprepared to deal with that after her recent passing. In - of -/-/-, as I was trying to close my mom 's estate, I went to the PNC Bank branch in - -, Alabama and provided all necessary documentation to remove her name from the CD. In the course of removing her name, I was then charged a fee of $40.00 as a early withdrawal penalty ''. I was told at the time that this was necessary and could not be waived even thou... |
PNC Bank Bank account or service account opening, closing, or management April 8, 2015 - We opened a free business checking account with PNC. The purpose of this account was to collect publishing residuals. We chose a free business checking account as we knew at first there would be very little money coming into the account. In - 2014, PNC started charging us $14.00 a month for this account. We neither knew about nor agreed to these terms. While gathering our paperwork for our accountant, we found that this account had only $28.00 in it since PNC had taken out a total of $110.00 without our consent. ... |
PNC Bank Bank account or service account opening, closing, or management April 6, 2015 - PNC Bank closed me out. Held my money, which made my house payment late. Then after saying they would not do any thing to Uncles account .They closed it with out notice. Now his SS check is in limbo. ... |
PNC Bank Bank account or service account opening, closing, or management March 27, 2015 - PNC BANK has come to my place of employment several times throughout the years to sign employees up for new accounts, and they typically offer a cash bonus ( usually $150.00 ). I decided to go to my local branch to talk to someone about signing up and getting a bonus for my new account. ( The person I spoke with and signed up through does n't work there anymore. ) The bank representative I spoke with in - 2014 did some research and said that PNC offered a workplace referral bonus of $200.00 for my employer. He told me that I had to meet - requirements within 60 days : 1 ) - online... |
PNC Bank Bank account or service account opening, closing, or management March 26, 2015 - I opened a new checking account [ - ] with PNC Bank [ - branch at - - ] in - 2014 after I was offered a bonus promotion of $300.00 for doing direct deposits totaling $5000.00 and a bill pay. I complied with the Direct Deposit Requirements [ - direct deposits of $2500.00 on - for a total of $5000.00 and a - - Bill pay on - ]. However, I never received the bonus. I contacted the bank - after the - day period that I was told it would take them to deposit the promotion bonus, but they refused to comply with their offer. ... |
PNC Bank Bank account or service account opening, closing, or management March 25, 2015 - I opened an account at the PNC Bank - -, 2015. I received a document showing a Routing number of -, a $25.00 deposit into a Virtual Wallet Account and a confirmation number -. I called PNC, at - about not having received an account number. They could not find my account using the confirmation number or my social security number. They have $25.00 that was used as the initial deposit. ... |
PNC Bank Bank account or service account opening, closing, or management March 24, 2015 - The following summarizes my issue with PNC Banks policy, and their refusal to properly rectify the consequence of their mistake. On - -, 2014 I placed a currency exchange order for - - 's at the PNC bank located at - - - in - -, Mi. This transaction is - # -. Subsequently, I picked up the money and engaged in a conversation with a bank associate about returning unused monies. At that time I was told that I could return paper money, but that they would not accept coin. On - - I went to the bank to return - paper - for approx. $ 35-40 U.S. At that tim... |
PNC Bank Bank account or service account opening, closing, or management March 20, 2015 - I have been attempting to close out an underperforming Roth IRA account with PNC and transfer funds to another institution for over 30 days. I initiated the transaction at a PNC branch and followed the instructions that were provided by an investment banker at the PNC branch. About - weeks after completing this transaction as instructed by the investment banker at the branch, I received, in the mail, a notice that PNC was not able to complete the transfer. The package provided did not include clear instructions and a number of the forms included were completely illegible ( examples attached... |
PNC Bank Bank account or service account opening, closing, or management March 19, 2015 - I signed up for a PNC account on - - 2014. The promotion was for $200.00 if I had a direct deposit of at least 700 dollars and - bill pays per month. I signed up for the bill pay and the direct deposit. Prior to signing up i called customer service a few time to confirm the promotion. I was told that I should be set up and the promotion should pay in -. I followed up at the begining of this month only to learn from an associate that the account is set up on a promotion to receive a 200 dollar credit for a 2,000 dollar monthly direct deposit. That is not the information that I rec... |