PNC Bank Bank account or service department,
Checking account Account opening, closing, or management Virginia
I opened a Savings account with PNC BANK. To start, they had a $100.00 monetary gift I was not aware of. This was oppenned in -/-/-. Then in - -I spoke with - - about their brokerage account and had $ --wired to the from - . I Opened an account to have a debit card I can use. AfterFUNDS were wired by -, he asked some me to open a checking account with them. I told him I do n't need to because I have - checking accounts with my other -. Then I told him that they never gave me $100.00 for opening a savings account with - back in -. I asked - - about their new promo of $200.00 to opena checking account and he said I 'm not eligible for it. I declined to receive a checkingaccount. He forced me to open - because it 's no harm to get -. I okay to get theChecking account but did not give me promo offer. - month later, I was transferring fundsfrom - and PNC BANK, my account got over drawn by -. Nobody at the bankInformed me about It even though mostly everyone there knows
me a customer service line that is a robot call and I get disconnected everytimeI call the number. And why was I not offered over draft protection for the Checking accountthey insist I have, she told me she would look in to it And never heard from her again even after leaving numerous messages for her. I called main phone number for PNC BANK andI was transferred to the escalation department, and I found out that I have - checking accounts but no protection from over drafts. I bank with - and - so I never had this problem before. She handled FTC CASES, and did n't help me out. She dunned me for the entire balance. Now my credit is jeopardized due to neglect and poor quality of service. I want them to fix this problem and I hope you can help me. Thank you, - - -
PNC Bank customer in Virginia
Jun 11, 2015
* Source: CFPB Complaint Database
PNC Bank response to complaint:
Closed with monetary relief
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