PNC Bank Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

PNC Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Maryland

PNC Bank in - 2015 offered online a $300.00 incentive for transferring banking accounts to their bank. I inquired about requirements and was told if I opened the accounts and arranged online bill pay that I would qualify for the $300.00 payment. It was never paid. I inquired several times online and got no response. When I inquired in person I was told I would receive payment on -/-/15. On my next inquiry -/-/15 I was told that the small print required that I also set up automatic paycheck deposit on the account. This is the opposite of what I was told in - when I opened the account. I specifically asked about the automatic deposit and was told it was not required as long as I had an automatic online payment that went through - bill pay cycles. When I asked to close my accounts since I did n't qualify for the incentive, they told me there would be a fee charged for closing the account in less than 6 months. I believe this is a case of deceptive sales practice.

PNC Bank customer in Maryland
Sep 17, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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