PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Account opening, closing, or management Missouri

I opened an account at PNC Bank several months ago, and at the time was told that if I established a regular direct deposit, I could avoid the monthly service charge. However, while trying to setup - -, I discovered that I was being charged $25.00 each month. At that point, I explained to the service person ( - - ) on the phone that this was not what I was sold initially, and she mentioned that that I actually needed to keep a minimum balance of $500.00 to avoid the fee. Therefore, and in order to continue to incur charges, I asked for my bank account to be closed. However, I was put on hold literally for 49 minutes as the bank representative was trying to close the account. Then, the bank representative came back, and informed me that she needed to escalate the issue to the Retail Escalation Division ( - - ), since apparently she was unable to close the account. Bottom-line I believe that the bank representative was giving me the run around, and hoping that I hang up without closing the account. Finally, and 68 minutes into this call, I told the bank representative that I was going to hand up, and expected the account to be close immediately.