PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

On - -, 2015, I logged on to my PNC account from home to pay my bills online. I have - accounts, - - and - -. I selected the Virtual Wallet account and then proceeded to pay my bills. The next thing I knew, on - - I received an email saying that my Standard Checking account was overdrawn. I logged onto My accounts and - of the bills had been paid from my Standard Checking. I, at no time, selected Standard Checking as the account I wished the bills to be paid out from. I was charged - $36.00 overdraft fees. I contacted PNC about this. They directed me to the Online Escalated Service department. Their representative stated she understood what had happened but her system would only permit her to refund - $36.00 overdraft charge. She stated that because I had had - overdraft charges refunded to me in the past 12 months there was nothing she could do. I do not recall having been refunded that many overdraft charges. Maybe - or - but even if I was I do not see why I have to pay anything in this instance when this was not my error. I informed her that I would be pursuing this because it appears to me that the system defaulted to my Standard Checking in the middle of doing my bills and if this is the way it happens, then the consumer is set up to fail. - of my bills did come out of the Virtual Wallet account then switched over and took the next - out of my Standard Checking. I did not do this. Why would I suddenly, in the middle of paying my bills, switch over to the account that did not have the funds to cover them?