Review and analysis of over 156 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 156 official complaints related to Settlement process and costs. Out of the 156 consumer complaints against U.S. Bancorp, 28% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 98% were processed in a timely manner. 13% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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U.S. Bancorp Mortgage settlement process and costs April 12, 2017 - Whilst getting a replacement debit card, due to a stolen account number, the personal banker suggested a refinance on my existing FHA mortgage. She said she could beat the rate I had, but I need to submit some info to " LOCK '' in the rate, which could be done over the phone. However once everything was completed & we showed up to sign the paperwork, there was a higher interest rate than what we had " locked ''. Then the manager to tell us they do n't lock rates. And we had to wait for everything to go through before we would know what it is. In other words, w/o telling us in advance, they cla... |
U.S. Bancorp Mortgage settlement process and costs April 6, 2017 - I am furious of the way US Bank has handle my - of credit. I was asked to provide prove from US Bank offering a settlement. I provided a letter stating US Bank was willing to settle with me if I pay them $19000.00. After I when to a US Bank branch and deposit the $19000.00 US Bank is denying me my settlement documents. Agent - disclose to me there is no record of the document I presented. This is a huge problem because I deposit US Bank the amount they were requesting to settle. This is prove US Bank is practicing fraudulent and deceptive practices in order to deny me any assistance.... |
U.S. Bancorp Mortgage settlement process and costs December 12, 2016 - I married - on -/-/-. On -/-/- we went to US Bank and I co-signed a loan for - for $75000.00 to refinance her house. We separated on -/-/- and I moved out of the house. On -/-/-, I went to US Bank and requested a print-out of the transactions of the loan. I saw that - had taken out $55000.00 without my knowledge and I was not contacted from US Bank that she was taking additional money. The first withdrawal happened on -/-/- for $25000.00, and on -/-/- she added $30000.00 to the loan, both of these without my knowledge. I told US Bank on -/-/-... |
U.S. Bancorp Mortgage settlement process and costs November 29, 2016 - In - I applied for a mortgage loan through US Bank and was approved. The closing date on my loan was -. They gave a loan commitment letter on around -/-/16 with no conditions for additional work being done to the property. I was in communication with the loan processor, - -, at least once a week to make sure that everything was on track. At no point did he give any indication that any additional work to the house needed to be done prior to closing. The week before closing on - the title company contacted me and stated that US Bank was not responding to them to give them th... |
U.S. Bancorp Mortgage settlement process and costs November 9, 2016 - I am appalled of the way US Bank has handled my loan. I have tried to work directly with my specialist however, US Bank has only sent me letters stating they will have a decision soon but nothing is getting done. US Bank is prolonging my case and not providing me my settlement. I am livid because I have wired over $200000.00 to US Bank and they still want more money. I do not have any additional funds available I gave US Bank all the money my husband received from a severance package of $20000.00. I wired all the funds to US Bank and they did not give me any credit until I started to compl... |
U.S. Bancorp Mortgage settlement process and costs July 26, 2016 - I-have-been-going-through-the-Loan-Modification/Partial-Claims-Process-for-3-years-now, and-U.S.Bank-Home-Mortgage-and-I-had-already-reached-an-agreement, I've-done-all-they've-asked-me-to-do-and-beyond-I-was-sent-the-same-agreement-3, if-not4-times-along-with-my-agreed-payment-of-each-time-and-all-months-inbetween-and-now-U.S.Bank-Home-Mortgage-says-my-Mortgage-is-more-and-they-sent-me-the-wrong-paperwork?! -I-received-more-paperwork-in-the-mail-and-it's-the-same-paperwork-I-filled-out ( more-then-once ) -3-years-ago-when-I-started-the-whole-loan-modification-Partial-claims-process! -It-... |
U.S. Bancorp Mortgage settlement process and costs July 15, 2016 - US Bank listed a property for sale. The claimed to have clear title in the original purchase contract. I obtained financing spent money to get my loan and when I got to closing I found out there was a lien against the property they knew about and failed to disclose. They then expected me to sign a document " Holding them harmless '' from the lien. My lender refused to fund my loan when they saw the " hold harmless '' on the pending lien.... |
U.S. Bancorp Mortgage settlement process and costs July 11, 2016 - The escrow account was negative in the amount of $1000.00 for homeowners Insurance was - payoff. I do n't agree with the amount.... |
U.S. Bancorp Mortgage settlement process and costs July 1, 2016 - After issuing us an initial Closing Disclosure on -/-/2016, US Bank Home Mortgage increased our Cash to Close amount from $13000.00 to $14000.00 by issuing - additional closing disclosures which increased the costs and fees that we needed to pay on the loan at close. It is importantly to note that NONE of these subsequent closing disclosures honored the required three business day review period before our closing date of - -. Their blatant disregard for the new Dodd-Frank regulations was apparent when I complained to our loan officer on the afternoon of the - and then t... |
U.S. Bancorp Mortgage settlement process and costs June 10, 2016 - The Bank does not have a note and is foreclosing without paperworks. I asked the bank to give me the paperwork ... they refused ( in their letter ) ... because they do n't have it. ... |
U.S. Bancorp Mortgage settlement process and costs April 29, 2016 - I inquired at US Bank, - - - -. in - -, Ca. about a H.E.L.O.C loan. I was informed by the branch mgr. - - I could get the loan At 3.75 % int. for 10 yrs. with free checking. No min. balance or monthly service charge on the account. Also the checking account was optional. If I decided I did not want the checking account the interest rate would then be 4 %. No annual fee on the loan no matter what. At the closing of the loan ( a different mgr. ) I was informed that without opening a checking account my interest rate would be 4.25 % with a $90.00 annual fee on the loan.... |
U.S. Bancorp Mortgage settlement process and costs April 21, 2016 - My wife and I obtained a construction to permanent mortgage loan through a loan officer at US Bank in early 2014, to provide financing for a custom home we were having built. We closed on the transaction on - -, 2014. The department within US Bank that handles the disbursement of draw requests to the contractor allowed for the contractor to obtain funds well beyond the completion of the home. The bank was provided progress inspections by - -, a party of THEIR choosing, which identified with photographs and completion percentages that the basement of the home had very little work co... |
U.S. Bancorp Mortgage settlement process and costs March 17, 2016 - RE : Complaint Number : - To Whom This May Concern, This letter is a follow up to the above mentioned complaint, which the file may have since been closed. Your correspondence dated -/-/-, contacted me regarding notification of the CFPB to US Bancorp due to my complaint to - - - 's office. I did receive a letter dated -/-/- from US Bancorp explaining the lengthy process. Within the letter, I was " assured that the remainder of the process would be expedited for a quick resolution. '' I also received a Short Sale Contract Approval letter dated -/-/-. The buyer ( - ... |
U.S. Bancorp Mortgage settlement process and costs March 7, 2016 - I am the equity and title owner of a property in - AZ. My son is the one who secured the loan for the property from US Bank home Mortgage. We set up a bank account for US Bank to withdraw the mortgage monthly payments. US Bank withdrew over $2000.00 extra per month than what we agreed upon I contacted US Bank to resolve the issue but got nowhere, we closed the account, stopped making payment and secured a new loan to refinance. When the title company checked the recorded deed of trust they found mistake in the jurisdiction county. I went to the recorder office to try to correct what I th... |
U.S. Bancorp Mortgage settlement process and costs March 1, 2016 - After being a happy US Bank customer for 15 years, they were our logical first stop for our mortgage. We met with our loan originator, who did a fantastic job explaining our options, helping us understand the costs involved, and making sure we were fully prepared for buying a home. It was all downhill from here ... After we had talked through the new law ( TRID ) with the loan originator, he made us aware that it would take a full 45 days to close a loan. He stressed the importance of this timeline and we made sure to include him in our decision for our closing date. We were told that our date... |
U.S. Bancorp Mortgage settlement process and costs February 28, 2016 - I took my home loan from US Bank, there was issues in loan fees charges and credit promised by lender in final - document. My Mortgage Originator promised me that he will look on to those issues and reimburse me for additional charges which are in -. I was not able to resolve those issues in time before closing as Mortgage Originator was on leave and on day of closing he verbally informed me that he will issue credit for wrong charges. Later they denied for adjustment and informed me that now they ca n't go back as closing is already done, when I have given option of - correction... |
U.S. Bancorp Mortgage settlement process and costs January 26, 2016 - We filed paperwork with U.S. Bank for a Deed in Leiu/ Short Sale in - 2015. The house was put on the Market in - 2015 as my husband got a new job out of the area. We submitted all requested paperwork multiple times as apparently paperwork can become outdated month to month. We were assigned a relationship manager by the bank and were hopeful that this would be someone who would help guide us through the process. This is the first time we have ever had to go through this process as we have never had to sell a home in a market that dropped so quickly, leaving us owing more than the house ... |
U.S. Bancorp Mortgage settlement process and costs January 25, 2016 - In - of 2015 I placed an offer on a short sale home. I was told that US Bank ( mortgage holder ) requires 90 days to review the request. We are now approximately 214 days out without a response from the bank. ... |
U.S. Bancorp Mortgage settlement process and costs December 29, 2015 - Hello, I am contacting you regarding a loan modification agreement that I received. Due to the mortgage crisis my home is severely under water. Further, due to the increased amount of crime in the area and the need for more space I opted to apply for a short sale versus walking away from my home. I initially had contact with Relationship Manager, - -, at U.S. Bank Home Mortgage regarding a short sale. She informed me that my paperwork was reviewed and I qualified for a loan modification instead of a short sale. I agreed to the loan modification because I wanted to take the best path to p... |
U.S. Bancorp Mortgage settlement process and costs December 28, 2015 - This - refinance transaction is troubling. First of all, I specifically told the lender that I would like to refinance my payoff balance. Then I had a processor negotiating how much to refinance based off what I thought I owed US Bank. She first put $94000.00 as I was n't sure. Then she put $87000.00 when my payoff was around $86000.00. I do not understand. Another issue is that I had an escrow shortage of $1100.00, so I made an additional payment into escrow in the amount of $1100.00. I was advised last week by the processor that I would not need to bring any monies to closing.... |
U.S. Bancorp Mortgage settlement process and costs December 23, 2015 - " Consumer Protection Bureau '' ... what a joke. These - guidelines are nonsense. All this is doing is delaying closings, causing rate lock extensions, and ultimately hurting the borrower, not " protecting '' them. I have had - closing delays due to " disclosure ''. If the borrower receives a Closing Disclosure and the number matches the Loan Estimate why are they required then to sit around three days before they can sign and close? It makes no sense. It is clear that the government officials and the people within the CFPB who set up these rules have no real world lending experience. Wh... |
U.S. Bancorp Mortgage settlement process and costs November 14, 2015 - I had issues with US Bank on a recently closed escrow where I asked for impound accounts and they didnt to and charge me more money ... |
U.S. Bancorp Mortgage settlement process and costs September 15, 2015 - US BANK WILL NOT GIVE ME MY FINAL MODIFICATION PAPERWORK, THEY HAVE BEEN GIVING ME THE RUN-AROUND SINCE - -, 2015, ABOUT SOME PAPERWORK THAT WAS NEVER SENT OUT. I PAID MY 3 MONTHS OF - PERIOD PAYMENTS. MY LAST PAYMENT WAS DUE ON -/-/2015, THAT WAS SENT ON -/-/2015 AND AS OF TODAY -/-/2015, I AM STILL WAITING ON FINAL MODIFICAITON PAPER WORK, I SPOKE WTH - AND - TODAY THESE PEOPLE HAVE NO KNOWLEDGE ABOUT MY ACCOUNT AT ALL. MY MORTGAGE ASSISISTANT PERSON HAS NO KNOWLEDGE EITHER, I REFUSE TO SPEAK WITH HER, I BELEIVE US BANK HAS DONE SOME ILLEGAL STUFF WITH MY ACC... |
U.S. Bancorp Mortgage settlement process and costs August 18, 2015 - I signed a Reaffirmation Agreement with US Bank /US Bancorp on -/-/- which states a fixed rate of interest 3 % for 375 Months, filed with US Bankruptcy Court . They are now saying that the modification done in -/-/- is what is binding and that the reaffirmation agreement is only for credit reporting purposes. They have not reported any of my mortgage payments for the past 5 years to any of the - credit bureaus. And are now raising my interest to 4 % for -/-/- then 5 % -/-/- and are amortizing the loan 400 months. ... |
U.S. Bancorp Mortgage settlement process and costs July 31, 2015 - In a recently closed refinance, the lender ( US Bank ) disbursed roughly 23 % less funds than the final HUD lists in box - ( Total Disbursements to Borrower ). I called US Bank as soon as I saw the shortage of disbursed funds and their explanation was that the it was noticed after the loan closing and signing that the originator obtained an incorrect payoff amount and I should understand that human error happens. The change in structure of the financing took place after all final documents were signed, the changes were not disclosed to me, and I was not given an opportunity to exercise my r... |
U.S. Bancorp Mortgage settlement process and costs July 30, 2015 - I have had water damage to my property and the mortgage company 's lost draft department gives me different answers every time I call. I am never able to speak to a Manager or Supervisor, they are always in a meeting. Online they have requirements that are outdated. As a consumer, how can I follow a process that is incorrect no matter what source you contact or research online. The water damage happened on - different areas of the property and they combine both claims conveniently to allow then to put me through the monitored process. If the claims were separated I would not even qualify fo... |
U.S. Bancorp Mortgage settlement process and costs July 20, 2015 - We our a military family who is executing - -. We opted to short sale our home due to the market in our area. We put our home on the market in - with an offer in -. The bank dragged their feet, repeatedly told us they did n't receive paperwork when I would receive a confirmation email, which I still have. Also, our relationship managers were unavailable, had full voicemails, and would n't return calls or emails. We are now on our - relationship manager. Now, just recently they closed out our short sale due to improper paperwork, which is false. After, speaking with the default d... |
U.S. Bancorp Mortgage settlement process and costs July 14, 2015 - - issues:1 : US bank told me that interest on my HELOC will be prime + -. This was confirmed via email after the loan amount was changed. However, my HELOC ended up being prime + -. When I contacted the bank, they told me it is because the amount of loan was changed. However, I have an email from them ( please see attachment ) stating that the interest rate will remain the same even though the amount was changed. US bank will not honor their own promise. 2 : In the closing documents which I signed I was charged a lower amount for the notary than the actual amount. I had to ask for the... |
U.S. Bancorp Mortgage settlement process and costs July 8, 2015 - We began with, -/-/-, US BANK in - - CA to complete a refinance ( advertised loan at 3.5 % and no fees loan amount at $1900.00 a month ) of our home mortgage, since our mortgage with - increased to $2800.00 a month formerly of - - - who assigned/sold our original loan for processing to - -, w/o our consent. Finally, in -/-/-, loan processed and our mortgage note on a monthly Basis became $3200.00. We have contested this, but to no avail ; they refused to lower the note as previously agreed toGFE ( Good Faith Estimate ), -/-/-, loan amount of $420.0... |
U.S. Bancorp Mortgage settlement process and costs June 30, 2015 - I was trying to modify my FHA loan, and the lender ( U.S. Bank National Association ) denied me base on insufficient down payment '' requirement. FHA does not require a down payment, since then they have tried to gain possession of my property. I have a court hearing tomorrow -/-/2015 in - to try to stop this injustice. This has been a great burden on me and my family. ... |
U.S. Bancorp Mortgage settlement process and costs June 1, 2015 - Our mortgage loan has been with U.S Bank Home Mortgage since -/-/-. We refinanced in -/-/-. Upon the execution of the closing documents, I requested that the late fee be corrected on my mortgage Note to the applicable North Carolina requirement : NC Gen Stat 24-10.1, 24-8 ( a ), 24-9 ( b ) reflecting a loan amount less than $300000.00 should have a late charge of 4 % ( over 300k would be 5 % ) At the closing U. S Bank stated they were aware of the problem, and were working on a solution. This is an easy fix to their U.S. Bank mortgage origination system.. I closed the transaction o... |
U.S. Bancorp Mortgage settlement process and costs May 24, 2015 - In -/-/- our son was involved in a bad accident that let him -. After years of not being able to work full time and issues with paying medical bills and other expenses we finally in -/-/- had to declare bankruptcy. It was not what we wanted to do we worked for years to try and avoid it. We own our home and was worried about the Chapter - bankruptcy hurting out lender. Our attorney advised us that we could re-affirm the mortgage no problem due to our situation. After debating a little while we then proceeded so we could start fresh again. We kept calling our attorney who proceed... |
U.S. Bancorp Mortgage settlement process and costs April 14, 2015 - I obtained a construction loan using - - and - - as my loan officers at US Bank. When I went to signing at - title the initial loan amount was incorrect based on the fees and total contract price of the construction minus the funds I brought to closing. During the signing we called and spoke with - about the discrepancy and he recognized it as well and said go ahead and sign and that he would look into it and get back to me. He did not get back to me. Since then I have contacted he and - several times about this issue via phone and email. When I contacted - via the phon... |
U.S. Bancorp Mortgage settlement process and costs March 23, 2015 - I found myself in need of having to modify my loan. I have had the worst experience with US Bank and especially with - - my so-called relationship manager. Not only does she not know how to speak to a customer but her lack of knowledge was reprehensible. I tried multiple times to speak to her supervisor but with no success. I also attempted to change relationship managers and that was also not done. When we finally decided to accept the modification, we sent in the payment as well as an escrow amount that was owed only to have the escrow amount misapplied. After multiple calls it has not... |