U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Settlement process and costs Ohio

In - I applied for a mortgage loan through US Bank and was approved. The closing date on my loan was -. They gave a loan commitment letter on around -/-/16 with no conditions for additional work being done to the property. I was in communication with the loan processor, - -, at least once a week to make sure that everything was on track. At no point did he give any indication that any additional work to the house needed to be done prior to closing. The week before closing on - the title company contacted me and stated that US Bank was not responding to them to give them the information required for closing. I tried getting in touch with - - and the loan officer - - multiple times on -, -, and - through phone calls and email with no responses. On - I was able to get a hold of - - 's supervisor, - -, who said - has been out of the office and that he 's ( - ) is " not involved knee deep in every loan ''. After it was clear that - was n't going to be of any


- - returned my phone call on - at approximately -. Less than 48 hours away from the scheduled closing. At that time he informed me that they could not close on the loan as scheduled. Furthermore, US Bank wanted several repairs to the house to be made prior to closing. At no point in the loan process had U.S. Bank asked for any repairs to be done to the house and had provided a loan commitment letter that did n't have any repairs as a condition on closing. He was shocked and said that he was speechless when he found out that I was just finding this out. The repairs that they were asking for at the last minute were unreasonable. For example, it was stated that a walkway need to be replaced because there was a slight dip that could be a tripping hazard and that we needed to install globes around closet lights. - - did apologize and informed us and the sellers that closing had to be delayed because US Bank failed to deliver on a loan through no fault of our own. The sellers and I lost confidence in US Bank 's ability to deliver the loan and agreed the best way forward was with a different lender. We did close on the house two weeks later using a different lender. The delay in closing cost us $4800.00 in compensation to the sellers, $630.00 in additional loan expenses, and mortgage interest rates had gone up an additional .25 %