U.S. Bancorp Mortgage department,
Conventional fixed mortgage Settlement process and costs California
We began with, -/-/-, US BANK in - - CA to complete a refinance ( advertised loan at 3.5 % and no fees loan amount at $1900.00 a month ) of our home mortgage, since our mortgage with - increased to $2800.00 a month formerly of - - - who assigned/sold our original loan for processing to - -, w/o our consent. Finally, in -/-/-, loan processed and our mortgage note on a monthly Basis became $3200.00. We have contested this, but to no avail ; they refused to lower the note as previously agreed toGFE ( Good Faith Estimate ), -/-/-, loan amount of $420.00, - @ $2100.00, 4.375 % 30 year fixed monthly mortgage note. We do n't understand how they can ad additional charges to our loan and expect that we pay this amount on a monthly basis for 30 yrs. How can we get US Bank to honor their commitment to us at the Original GFE proposed to us. This is not everything, but basically this the problem and we have met with the loan officer as well as Bank Mgr. of the - - branch asking that they work with us but they have refused to meet with us once again and/or reconsider our request to refinance at a lower mortgage. Please Help, as consumers Banks ca n't be allowed to deceive and/or provide documents at their discretion to arbitrarily disguise or changed the terms of a loan. - -
U.S. Bancorp customer in California
Jul 08, 2015
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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