Review and analysis of over 20 complaints against HSBC North America Holdings Inc.
HSBC North America Holdings Inc. consumers have reported over 20 official complaints related to Loan servicing, payments, escrow account. Out of the 20 consumer complaints against HSBC North America Holdings Inc., 45% were disputed by the consumer (i.e. the consumer was not happy with how HSBC North America Holdings Inc. responded to their complaint) and 95% were processed in a timely manner. 0% of consumer complaints against HSBC North America Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account June 3, 2016 - Bad customer service by HSBC, principal payments made but were not applied to principal correctly. On the phone for hours trying to resolve issues and get pay off for loan... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account June 1, 2016 - Beneficial continues to deny the assistance requested with our account and to compensate us for our time and the lack of customer service and the ongoing damage it has done to us. The following are the issues that have not been resolved : On -/-/- Beneficial/HSBC erroneously sold our home mortgage to the - - - Master Participation Trust by labeling our account as in default, and/or a distressed loan in trouble. Not only were we not behind in payments we were ahead. As soon as - began servicing our loan we contacted them to let them know that false information had been provided... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - In a letter dated - -, -, - - -, attorney for Beneficial states, " I have confirmed with Beneficial that its pre-Petition arrears claim was paid in full, and that the debtors are up to date with respect to remittance of their post-Petition mortgage payments. '' This letter was addressed to - - -, -, Chapter - Bankruptcy Trustee regarding the Notice of Final Cure Payment and Completion of Plan Payments. In a letter dated - -, - from - - - by - - of HSBC they stated to the NYS - : " An audit has been completed. '' " We have completed r... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - HSBC has failed to provide an IRS Form - to me for 2014. I can not file my taxes without it and the IRS has contacted me about being late. I have contacted HSBC numerous times without successful outcomes.... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - Hello, The incident happens, when I make a Payment to HSBC Mortgage services the Monthly payment of $ $2000.00. And during the payment I made by internet 1 ) of -, 2 ) -, 3 ) - before the mature date of which is on the - of the month thereafter when I try to make a payment of - into make other payment in the system appears in their computer is on maintenances but during the payments they set - charge of - dollars of which I consider no justifications because is not my problem they having error in their system.... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 12, 2016 - HSBC Beneficial is the owner of my mortgage. I am currently not up to date with my monthly payments. For the last three months I have paid per the agreement made with them to catch the payments up, yet every month I am being charged $25.00. for what they describe as a `` drive by '' to see if I am still occupying the property. `` DRIVE BY '' words used by - -! they know I am still in the home and has not abandoned it from conversations I have had with them! Why are they allowed to get away with this, this is wrong! They have been profiled as a predatory lender. My interest rate is 7.74... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 12, 2016 - HSBC Mortgage Service Center is my current lender. I filed Bankruptcy in -/-/- and discharged in - -. My credit report is incorrect. I am trying to refinance my home and because of this inaccurate reporting I 'm unable to move forward. They have not filed any payment history and recorded my bankruptcy as - -. I have remained current on my payments with them since my bankruptcy discharge which reaffirms my debt. I have requested in writing, calls, faxes to have this fixed on my credit report with HSBC as well as -, - and - to no avail. I have attempted - times with ... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - HSBC/Beneficial does not know how to do basic accounting. The error occurred in - - when they applied payments received for the - mortgage payment to - -. This is evidenced by their letter dated - -, - which stated that we could lose our home because it was 30 days in default. They sent a total of - copies of this letter : - that were sent certified mail ( 1 for my husband 1 for myself ) to the same address and - that were sent my regular mail. Apparently they do n't know how to read their own records. At that time they knew the loan had been sold to - as th... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - Through the HSBC Bankruptcy Department I have been making mortgage payments since -. I received a letter dated - -, - from HSBC that the Life Insurance coverage for my mortgage has been terminated due to Past Due Insurance premium remittance. The optional life insurance premium is a part of my mortgage payment that I make monthly so how is this premium past due? I have been contacting them since - - to get some sort of resolve through the HFC Research department. They have sent to me useless and outdated information in the form of a history of my account, and in no way addres... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account April 22, 2016 - After a year and a half working with HSBC mortgage on a loan modification, I was told that my modification was denied due to insufficient income. I filed an appeal and was denied a second time. In speaking to one of the representatives, I was told that my expenses exceeded over $7000.00 per month which is incorrect. I was also advised by my counselor that my interest rate increased in - 2016 from 3.25 % to 4.25 %. I was never notified of an interest rate change. During the modification process HSBC refuse to take my mortgage payments and now I am over $25000.00 behind and facing foreclo... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account April 7, 2016 - MY MORTGAGE COMPANY HAS BEEN REPORTING MY ACCOUNT TO THE CREDIT BUREAU - FOR MANY YEARS. BETWEEN THE DATES OF - - AND - - OF THIS YEAR, THE ACCOUNT DISAPPEARED FROM THE - REPORT. THIS ERROR IN REMOVAL OF MY ACCOUNT HAS CAUSED MY SCORE TO DROP DRASTICALLY. I CONTACTED THEM AND WAS TOLD THAT IT WAS BEING REPORTED EVERY MONTH. I CONTACTED THE CREDIT BUREAU AND THEY STATE THAT THE ACCOUNT DOES NOT E-IST. I HAVE WRITTEN DISPUTE LETTERS TO - AND THE ACCOUNT IS STILL NOT APPEARING ON MY REPORT. IT IS AN ABSOLUTE ERROR! THIS IS AFFECTING MY CREDIT HEALTH. THE CREDIT BUREAU IS STAT... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account April 7, 2016 - I have been paying my mortgage for 14 years and have never been late, until - when I was diagnosed with - - and under went treatment. I explained my situation to my mortgage ( HSBC ) company and requested a loan modification, but was denied. I reapplied for a loan modification in - but was denied again due late payments. - - HSBC sent me a notice regarding an increase in my escroll account and that I could pay the difference of my to prevent an increase in my monthly payment, which I did. In - of - my monthly payments increased. It took six month and several hours on th... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account April 4, 2016 - Called Beneficial about my mortgage and getting a payoff. They said I had to submit a letter and mail or fax it in and that it could be as late as - -, - when I receive the payoff back. That was if I submitted it today - -/-/- -. I also have something called " Outstanding Deferred Interest Balance '' on my monthly statement and when I inquired about what that was, I was put on hold for a few minutes so they could " research '' what it was. When the rep came back on the line, she said Beneficial would mail out a " fee/charge schedule '' that outlined everything contained... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account March 25, 2016 - Beneficial continues to deny responsibility for the mistakes they made with our home loan from -/-/- to -. Effective - -, - they sold our loan to - - -. They continued to erroneously try to collect " past due '' payments from us into - - - in effect trying to extort money from us when not only were we up to date but paid in full until -/-/-. They told - that we were behind so - started charging late fees and other fees. - -, -, - - -, Vice-President Customer Disputes and - -, manager Customer Disputes, sent a letter to the NYS... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account March 11, 2016 - - -, -, - - -, Vice-President Customer Disputes and - - ( that same person I spoke with on -/-/- ), manager Customer Disputes, sent a letter to the NYS Attorney General stating that, " We have completed reconciliations on both accounts and can confirm that the account status on each account is accurate. '' AND " Account - ( The account in question ) is current. The next payment is due on - -, -, in the amount of $1000.00. '' Our - - payment was credited to our account on -/-/-. On -/-/- after receiving a letter from Benefi... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account March 6, 2016 - HSBC contacted me after the mortgage was a year behind there website never works and they will not send any statements I have paid on this house for 16 years and now they have turned the case over to an attorney ... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account February 28, 2016 - Nonrenewal, Other, Premium Notice/Billing, Unsatisfactory Settlement/Offer Other Reason - : Accounting Breach Implied Covenant of Good faith *Details of the Complaint : Starting on - - - the - day of -, the Insurance company has delayed the Mortgage payments to the extent of causing extra fees and deferred interest among other charges to make the pay-off a larger amount than when the - began.After the insurance coverage limit was reached at $ - on - the next - statements indicated $00.00 owed for those months. Then in - - a statement came saying to start m... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account February 26, 2016 - we pay our taxes separate from our taxes my mortgage company paid them by mistake when i called them told them the mistake and said if they send a request the tax office will refund them they refuse they said my tax office sent a letter stating we were diligent which is not true the tax office said my mortgage company by law would need a tax code in order for them to pay my taxes this is fraud on there at first when we called they said they would request the refund now they say want us to send them a check we do not trust them someone made a terrible mistake and they want us to pay to cover it... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account February 26, 2016 - Beneficial can not read or understand ENGLISH! I am making a complaint against them for a mistake they made in - -. That 's - -. DO YOU UNDERSTAND THAT THE YEAR IN QUESTION IS -?? NOT NOT NOT -. Beneficial DID own this mortgage loan in - -. They have stolen our money. Here is my complaint and possibly you can locate someone at Beneficial that can actually read and understand English. And make sure they understand that the theft by Beneficial happened in - - NOT -. They did hold the mortgage in - -. BENEFICIAL IS THE RESPONSIBLE PARTY!!! Beneficial applie... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account February 17, 2016 - Due to an error ( not submitting insurance payment from our escrow ) on the part of the Mortgage Servicer, beginning 2 years previous of notification to me, I was placed on " Force-Placed '' Insurance, and the payments went up from aprox. $1900.00 per month to almost $2600.00 per month. Even after we got our own insurance, we were considered a " High Risk '' insurance, and ca n't get the rate we used to have, but now have a $2300.00 per month payment to deal with. I want to get my old payment back, as now this is a major struggle to meet payments, and I fear that I will lose my home du... |