HSBC North America Holdings Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

Due to an error ( not submitting insurance payment from our escrow ) on the part of the Mortgage Servicer, beginning 2 years previous of notification to me, I was placed on " Force-Placed '' Insurance, and the payments went up from aprox. $1900.00 per month to almost $2600.00 per month. Even after we got our own insurance, we were considered a " High Risk '' insurance, and ca n't get the rate we used to have, but now have a $2300.00 per month payment to deal with. I want to get my old payment back, as now this is a major struggle to meet payments, and I fear that I will lose my home due to someone 's ineptitude. HSBC 's attitude has been one of aloof indignation.

HSBC North America Holdings Inc. customer in New Jersey
Feb 17, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
In progress

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