Review and analysis of over 25 complaints against Plaza Home Mortgage
Plaza Home Mortgage consumers have reported over 25 official complaints related to Loan servicing, payments, escrow account. Out of the 25 consumer complaints against Plaza Home Mortgage, 12% were disputed by the consumer (i.e. the consumer was not happy with how Plaza Home Mortgage responded to their complaint) and 92% were processed in a timely manner. 8% of consumer complaints against Plaza Home Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Plaza Home Mortgage Mortgage loan servicing, payments, escrow account February 14, 2017 - On - -, 2017, I went on the website of Plaza Home Mortgage - - - - to pay my - 2017 payment. The was accepted and i received a confirmation that the payment was received. I fact, at the bottom of the confirmation page it states " Your payment was successfully completed. Thank you for your payment. Please retain your confirmation number for your future reference. NOTE : Payments may take up to 2 business days to post. however, the transaction will be effective for the date submitted. '' ( Attached as Exhibit A ). This makes PLAZA liable for this payment. On - -, i rec... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account December 16, 2016 - I have a mortgage with Plaza Home Mortgage Inc. for several years now, I have had nothing but problems with them from the very beginning. They make it impossible to do anything very unhelpful or willing to work with people. There online site has not been available to me for several years it might work one month but not the next, tried so many many times working with there IT people and it never gets resolved. I must of spent a year off and on, on the phone many hours and nothing. I gave up and make the payment through my bank! Last year I had to file bankruptcy and they would NOT send my stat... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account December 10, 2016 - I have a - loan with Plaza Home Mortgage Company. Due to no fault of my own, the construction project was delayed and an extension was granted. The project is still only a couple of weeks behind schedule. I requested a 2 week extension and was denied. I was also threatened with foreclosure and was told that I am on a final HUD default list. I have been making timely payments and have not missed any payments all throughout the duration of the loan. I have spoken to the - administrative processor and his supervisor, to no avail. They both refused to allow 2 more weeks to finish the constru... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account October 28, 2016 - Home was purchased - -, 2015 at which time the subject of flood insurance was broached and we were informed that - Form -, determined -/-/15 at - CDT by - FloodCert # - for life of loan was completed and no additional flood insurance was required. Later, lender notified us that flood insurance was required which made me then began to question how this was possible. No real answrrs were ever received from lender nor our current hazard insurance company. I could not under stand how at the closing no flood insurance was required for life of the loan then all of a sudden... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account October 12, 2016 - Plaza Mortgage messed up our escrow account so that when they re-assessed our payment it was set to be $900.00 more per month. When we saw this we questioned it immediately via e-mail but got no response. So, we called but were on hold so long I decided to investigate it further to see if I could figure out how this happened. I went through every transaction and found an extra property tax payment that we did n't have on our bill from the county. Going through the county records I was able to discover that Plaza had paid for our neighbor 's tax bill on top of ours. So, I e-mailed them and c... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account July 25, 2016 - I just got a new mortgage provider and was looking forward to making bi-weekly payments instead of monthly payment so I could pay down the loan quicker and better connect my payments to my bi-weekly paycheck. But my mortgage provider wants me to pay a $150.00 setup fee. I do n't think it 's fair to charge me for this pay structure which can help me save money.... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account July 15, 2016 - Began buying our home in -/-/- using Automatic Monthly Mortgage payments via our - - Acct. Home Plaza Mortgage Company began pulling E-CESS payments from our account! They failed to notify us that they were doing so! On - -, -, I discovered these discrepancies, called Home Plaza and was told these were not excessive charges. Calling back on - - -, the staff person acknowledged there appeared to be excessive charges from Plaza, I was told that I would not have to pay our mortgage for several months. I informed them that we want the excessive charges returned to us i... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account April 27, 2016 - In - 2016, I refinanced my mortgage with a company with a company called -, who brokered and funded the loan. At settlement I was directed to make the first mortgage payment to the mortgage link which I did. Shortly after the first payment went out I received a letter from Plaza Home Mortgage informing me that they had obtained the loan and that further payments were to be made to them. On - - I received a call from Plaza Home Mortgage informing me that I had not made my first month 's mortgage payment. I informed them that the payment had been made to the mortgage link and that th... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account March 3, 2016 - I made a payment to Plaza Home Mortgage on -/-/16. I received a confirmation number and a confirmation email. In - I was told by Plaza Home Mortgage that I had cancelled my payment on -/-/16 -. I did not cancel this payment. ( I find the time and the date of the cancellation very interesting. ) I received no confirmation number or any confirmation email that this payment was cancelled. Plaza home mortgage also states they tried to contact me to tell me of the cancellation. Plaza Home Mortgage called me on -/-/16 at - and I returned the call on -/-/16 but there ... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account February 24, 2016 - Plaza Home Mortgage , Inc. ( - - -, - -, - -, IL - ) used to service our loan before it was transferred to the - - -/-/-. Now, Plaza Home Mortgage refuses to provide an IRS Tax Form - ( - ) for -/-/- to us. I called Plaza Mortgage -/-/- and was told that all forms were mailed by -/-/-. We received nothing. On -/-/- I sent Plaza Mortgage Customer Service an official request for the Form - via email. Today is -/-/- and we have not yet received the - tax form. Plaza Mortgage failed to respond to my written request. As a resul... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account December 22, 2015 - I recently had my mortgage purchased by Plaza Home Mortgage several months ago. I have made all of my payments to Plaza Home Mortgage in a timely manner and was early for the payment due on -/-/-. The early payment was paid electronically on -/-/- and was processed on -/-/- according to my bank account. Last week -, I received several phone calls from plaza home mortgage which the person hung up on me. I immediately called back and was informed by the recording that I had tried to call after normal business hours. When I did eventually contact an employee who iden... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account November 8, 2015 - I had an homeowner 's insurance claim around -/-/2013. The insurance company paid out on the claim totaling approximately $25000.00. A check was made out to myself and Plaza Home Mortgage. The servicer is claiming they have a right to keep half of this amount in a so-called restricted escrow account. PHM is stating I must complete repairs and have the affected area inspected by one of their representatives, however I can not rebuild the damage deck as I would have to come up with roughly $5000.00 in the gap between the pay-out and the actual cost to rebuild : about $30000.00. The d... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account October 13, 2015 - I have had a loan with Plaza home mortgage for several years. I recently sent a check to pay off the loan. The check was returned with a letter that states that they do not accept personal checks for final loan payment. The letter also stated that I was continuing to be charged interest on the loan. I also have a late fee because I did not make my payment on time. I have asked to have a copy of the loan contract that I signed stating that they will not accept a personal check for final payment. Phone conversations got me no where and I was told that there is no document that I signed that woul... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account May 13, 2015 - I previously complained about our escrow account. Plaza calculated our tax payment incorrectly. After receiving the complaint from the CFPB, Plaza did an escrow analysis and issued a partial refund. They closed out my complaint with the CFPB but they did the tax analysis incorrectly and calculated our tax payment at double what the actual taxes owed are. I called for a correction and was told it would be fixed before the - - payment was due and never heard back. Our monthly payment should be lowered. ... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account March 29, 2015 - We received a tax abatement and our escrow payment and balance is not realistic for what needs to be paid. The company will not review the escrow until sometime - which is not fair. This is frustrating because we pay on time and pay extra each month to reduce the principal. ... |