Plaza Home Mortgage Mortgage Complaint

Plaza Home Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Oregon

Began buying our home in -/-/- using Automatic Monthly Mortgage payments via our - - Acct. Home Plaza Mortgage Company began pulling E-CESS payments from our account! They failed to notify us that they were doing so! On - -, -, I discovered these discrepancies, called Home Plaza and was told these were not excessive charges. Calling back on - - -, the staff person acknowledged there appeared to be excessive charges from Plaza, I was told that I would not have to pay our mortgage for several months. I informed them that we want the excessive charges returned to us instead and was told that would be more difficult. I asked for a Supervisor, reaching - -. who advised us to fax a letter stating the above issue and we will receive a reimbursement check within 5-7 days after our fax is recieved. My husband - and I do lack trust in this mortgage company now and would greatly appreciate your office looking over our account with Plaza Home Mortgage. Additionally we have concerns that the Hazard Insurance that Plaza pulls from our account may also be redundant as well. We believed that our insurance was rolled into our mortgage payments already. Thank you in advance for you assistance and protection!! Warm regards, - and - - - - - - -, OR. - -