Plaza Home Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Plaza Home Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account New Hampshire

Plaza Home Mortgage , Inc. ( - - -, - -, - -, IL - ) used to service our loan before it was transferred to the - - -/-/-. Now, Plaza Home Mortgage refuses to provide an IRS Tax Form - ( - ) for -/-/- to us. I called Plaza Mortgage -/-/- and was told that all forms were mailed by -/-/-. We received nothing. On -/-/- I sent Plaza Mortgage Customer Service an official request for the Form - via email. Today is -/-/- and we have not yet received the - tax form. Plaza Mortgage failed to respond to my written request. As a result, we are unable to complete our tax return paperwork.

Plaza Home Mortgage customer in New Hampshire
Feb 24, 2016

* Source: CFPB Complaint Database

Plaza Home Mortgage response to complaint:
Closed with explanation

Consumer disputes how Plaza Home Mortgage handled their complaint

Company profile

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How Plaza Home Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Plaza Home MortgageComplaint HistoryComplaints6/201310/20131/20142/20143/20145/20146/20149/20143/20155/201510/201511/201512/20152/20163/20164/20167/201610/201612/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Plaza Home MortgageLoan servicing, payments, escrow account88.0%8.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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