Review and analysis of over 65 complaints against USAA Savings
USAA Savings consumers have reported over 65 official complaints related to Other. Out of the 65 consumer complaints against USAA Savings, 26% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 98% were processed in a timely manner. 15% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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USAA Savings Credit card other February 7, 2017 - I received my credit card bill and I have a credit on the account of -. This bill is as of -/-/-. I called USAA - and asked that I receive a check in that amount. The first representative could not figure it out so I went a a person " - '' on the " - resolutions team ''. She pulled up that statement and agreed that I did indeed have this credit on the card. She said " other charges had come in '' and refused to process the check to me for $71.00. I indicated to her that this is a CREDIT CARD and that until my next bill date I am current on my account and that I am under no o... |
USAA Savings Credit card other December 19, 2016 - This correspondence concerns a failed automated bill payment process with USAA Bank Signature VISA ending in -. Please see the attached uploaded document for further details... |
USAA Savings Credit card other October 13, 2016 - PAYMENT ALLOCATION VIOLATION : I spoke with - USAA representatives yesterday and sent them a message about my credit card payments not being applied in accordance with USAA 's credit card agreement nor by the Credit Card Act of 2009 which requires payments above the minimum payment to be applied to the balance with the highest interest rate/APR until the payment/balance is exhausted. I got - separate answers from the representatives, - in violation.... |
USAA Savings Credit card other August 25, 2016 - USAA my credit card issuer put a hold on my travel reward points because I exceeded my credit limit on my card. I pay my credit card in full every month- I do not carry a credit balance month to month. My payment was not late. I made a wire transfer to clear some of the balance but it has not hit their account so the hold is now going on day two. How do they have the right to seize reward points I have already earned? I pay my balance in full every month and reward points are earned on the prior months balance. From a financial viewpoint I have earned the points but from a practical standpoint... |
USAA Savings Credit card other June 10, 2016 - I applied on - - for my first credit card, a secured USAA card and was accepted for a card on the - of that month. I paid the - dollar deposit for the secured card and had problems verifying, which we resolved just fine - and I was told about a week after successful verification that my card was on the way ( - - ). It was also stated clearly in the email that this card would reach me in no less than 10 business days. I was excitedly waiting, but the card never arrived. I updated my shipping information and had the first one cancelled after 14 business days ( - - ) and a... |
USAA Savings Credit card other March 11, 2016 - On - -, 2016, I mistakenly mailed a check to USAA credit card -. The check was for $2500.00 and was made out to - - -. On - -, I realized I had maybe made an error and had sent the check to USAA. I called USAA credit card services and was told that they had not received the check and would not cash a check not made to them. On - -, I called my checking account bank, - and was told the check had been cashed. After going to - I received a print of the front and back of the check and surely enough it had been cashed by USAA on - -, although I had a cred... |
USAA Savings Credit card other February 19, 2016 - I ran into some financial trouble many years ago. I have made monetary restitution with everyone involved. Except - - - - wo n't fix the account reported on the - -? This is killing my credit score. I have mailed letters and proof to them many times, yet, they just continue to violate many of the FCRA laws. ... |
USAA Savings Credit card other January 14, 2016 - - is reporting my - on my credit report twice. I disputed the duplicate information on my - credit report and it was verified as having - accounts. I only have - and this information needs to be updated because it is negatively impacting my credit score. ... |
USAA Savings Credit card other December 16, 2015 - I signed up for a credit card with usaa. They offered me a secured account of -. On - - - I deposited - and they said after 2 yrs, I would go from secured card to a secured platinum master card account. On - -, - I made a - purchase and on - - they withdrew - annual fee. On - - - I paid - securing my balance back to -. Between - - to -, I questioned a few times why I had problems using my card, and no reflection of my - deposit. Each time I was told my payments were not due until - -, and the - was posting on the - -... |
USAA Savings Credit card other November 28, 2015 - I opened the Secured Platinum Visa with USAA in - 2015. This credit card was secured with the purchase of a $1500.00 2-year CD issued by USAA. I made a payment of $1000.00 -/-/- with no issues. I made a second payment of $500.00, which bounced. I was not informed of the payment being returned. When I became aware of the bounced payment, I noticed ( to my horror ) that the payment had been taken from a - - account that I had had to close due to fraudulent activity. I logged in to my USAA account and verified that in the drop down box that while the name of the account read... |
USAA Savings Credit card other November 25, 2015 - Please see related CFPB complaints Case number : - & Case number : --I got a voicemail from USAA today and I 'm extremely disturbed by their handling of this matter after I contacted them back. Please refer to the attached sound bites. ... |
USAA Savings Credit card other November 7, 2015 - In the past couple of years I 've tried to obtain a credit card through my bank, USAA in - -, and have had auto insurance there since serving - in the military during the early -. I 've had - secured loans in recent years with USAA and paid them both off on time, never late. The bank has denied me a credit card - in the past two or three years, the last time only recently. Also it denied another secured loan, even though at the same time my bank in - not only offered an unsecured loan of $10000.00, but also granted a credit card now with a $6000.00 limit. This is all w... |
USAA Savings Credit card other October 27, 2015 - USAA Credit card services has caused great concern to me, which is the reason for my choice to close a credit card account with them. USAA called my home 3 to 4 times a day starting on - - 2015 In a robot form because my payment was past due the first time it has since the account was created 2 years ago. efforts to resolve this matter with the - to get my name put on a do not call list was n't successful. I called back - - from USAA after he left a message to talk to me about the complaint to the - and he has refused to this point to call me back. ... |
USAA Savings Credit card other October 17, 2015 - This is a general complaint that I would love to see CFPB take up. I find it outrageous that credit card companies often do NOT show us our running balance on our credit cards. I just called USAA because the numbers were n't adding up and even the friendly guy who answered had to calculate all my expenses one by one because he could not see the running balance. It 's 2015, there 's no reason these banks can not keep a running balance. This only increases the chances for manipulation and is a complete lack of transparency. I think we should make it ILLEGAL for credit card companies to not show ... |
USAA Savings Credit card other August 27, 2015 - Dear Consumer Financial Protection Bureau : I know you are very busy so I`ll get right to the point I have a credit card with USAA and i recently opened this account this is about my - payment I 've made and with the normal credit card companies they post your payment within - hourswell I made my payment about - days ago and it is not been posted to my account I called them and asked them why and they said they can and do hold payments for - days, I have a problem with that because interest is still accumulating due to non posting of payments and when i ask about this policy no one... |
USAA Savings Credit card other August 18, 2015 - On or about - -, 2015, I was made aware that USAA FSB pulled my credit bureau on - -, 2015 for a credit card application that I was/am a non-spousal authorized user. Per FCRA, this is not allowed. I advised USAA of that on - -, 2015 and was advised to fill out an official USAA consumer complaint form, '' which I did and submitted to them on - -, 2015. On - - ( late per statute ), I received a response that they would not investigate my complaint as it was frivolous or irrelevant. '' I want the fraudulent inquiry removed from my credit bureau. Thank you ... ... |
USAA Savings Credit card other August 8, 2015 - i HAVE - ACCOUNTS FROM USAA THAT I HAVE RECEIVED AN - FROM. YET THESE ACCOUNTS ARE STILL POSTED ON MY CREDIT REPORT. ACCOUNTS ARE - AND -. ... |
USAA Savings Credit card other July 25, 2015 - I went online to USAA to get a secured credit card during purchasing the secured card online USAA 's system charged me twice and set up two secured credit cards when I was only trying to get one. I had to take time out of my busy work schedule multiple times to try and resolve this issue. After speaking to multiple customer service reps I was told this issue was resolved. Only to find out that not only has this affected my credit, the thing I was trying to repair in the first place, but now they are trying to charge me for the additional card that I never wanted in the first place for which th... |
USAA Savings Credit card other April 1, 2015 - USAA did not follow procedures when they processed and disbursed convenience checks on a credit card individual account I had where my ex-wife forged my signature and took money from there causing a balance. For the past year I have been in contact with USAA calling and going to the branch.I started the process to buy a house with my now wife and realized they credit account still showed a balance. I went several times to USAA since.I requested the convenience checks that showed my ex-wife handwriting. She NEVER had a power of attorney or authorization to use that account. My ex-wife was hidin... |
USAA Savings Credit card other March 19, 2015 - I applied for a credit card and was accepted from usaa. they sent me a welcomepack and I recived a bill shortly after. I do all my banking online so I tried to pay the bill right away. they told me I could not hat they needed more information so I sent them morewas told that was good and I should get a reply within 2 to 3 business days never did get a reply so I contacted them again. they told me they needed more info so I sent them more and they told me that they would get back to me in 2 to 3 business days they never did. I got another bill in the mail plus emails on my computer called them ... |