USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Georgia

On - -, 2016, I mistakenly mailed a check to USAA credit card -. The check was for $2500.00 and was made out to - - -. On - -, I realized I had maybe made an error and had sent the check to USAA. I called USAA credit card services and was told that they had not received the check and would not cash a check not made to them. On - -, I called my checking account bank, - and was told the check had been cashed. After going to - I received a print of the front and back of the check and surely enough it had been cashed by USAA on - -, although I had a credit due from the USAA credit card of over $100.00. On - -, after calling USAA, I was told that they could not issue me a refund until I called them back in 10 days. The reason given was that they had to made sure the check was valid since it came from an external source, although I had a copy of the cancelled check in my hand. I was also told that they could wire the money to


On - -, thinking that I had made a clerical error in my check book, I had issued - - - another check for for $2500.00. Now, USAA could not return the check for another 10 days or more but could immediately wire the money at considerable cost to me. Translated that means pay USAA $77.00 and they will wire the money immediately or call USAA in 10 days and they will mail me a refund whenever. I had to borrow money from my son to cover the second $2500.00 check until my husband arrived from his work the following day to issue me another check for the same amount. I am very unhappy with USAA and will be cancelling the credit card as soon as my money is refunded. I hope I have described the situation clearly. Thanks for any help.