USAA Savings Credit Card Complaint

Other

USAA Savings Credit card department,

Georgia

I signed up for a credit card with usaa. They offered me a secured account of -. On - - - I deposited - and they said after 2 yrs, I would go from secured card to a secured platinum master card account. On - -, - I made a - purchase and on - - they withdrew - annual fee. On - - - I paid - securing my balance back to -. Between - - to -, I questioned a few times why I had problems using my card, and no reflection of my - deposit. Each time I was told my payments were not due until - -, and the - was posting on the - -, -. On the - - and -, I made purchases totaling - and expecting to pay them in - -. On -, I looked at my account and FULL PAYMENT was due in 2 DAYS and they changed my account to the platinum master card, only I had to USE it like a DEBIT CARD, which I already have. This not what I signed up for and asked to return or prorate my - which they refused. I closed the account, and would like my - thank you

USAA Savings customer in Georgia
Dec 16, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20111/20123/20125/201211/20124/20135/20136/20138/20139/201310/201311/20131/20144/20145/20147/20148/201411/201412/20141/20152/20153/20154/20156/20157/20158/201510/201511/201512/20151/20162/20163/20166/20168/201610/201612/20162/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsOther57.8%15.6%18.8%4.7%1.6%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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