Review and analysis of over 132 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 132 official complaints related to Billing statement. Out of the 132 consumer complaints against JPMorgan Chase, 16% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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JPMorgan Chase Credit card billing statement December 22, 2015 - I was working to pay off a Chase credit card. When I finally got the balanced payed down to -, I received another bill for additional money that I apparently owed as well. I called up the Chase customer service line, paid that additional money off and was assured that was the last bill I would have to pay them and that my account was officially at - balance and closed. - months later, I received another bill for more interest that I apparently build up from a zero balance that I then owed again. I do not understand how I can be told I owe nothing more to a bank, only to get another bi... |
JPMorgan Chase Credit card billing statement December 9, 2015 - Chase credit card provides an interest free period with the upfront payment of a transaction fee. The terms page with expiration date of the zero interest is at the end of the statement after the disclosures page and separated from the the main part of the statement. The expiration date for the interest free period is changed to blank on the statement for the month the interest is charged. However a zero percent interest is still shown. The expiration date for another zero interest advance is shown below it which can be misinterpreted as the expiration date for all advances. On the following m... |
JPMorgan Chase Credit card billing statement December 9, 2015 - Chase credit card provides an interest free period with the upfront payment of a transaction fee. The terms page with expiration date of the zero interest is at the end of the statement after the disclosures page and separated from the the main part of the statement. The expiration date for the interest free period is changed to blank on the statement for the month the interest is charged. However a - percent interest is still shown. The expiration date for another - interest advance is shown below it which can be misinterpreted as the expiration date for all advances. On the following m... |
JPMorgan Chase Credit card billing statement December 8, 2015 - I have a deferred transfer balance which is due - 2016, with no interest due until expiration of the deferral period. Howver, Chase is charfing me interest on new purchases, even though I pay those charges by the due date. They say that carrying a deferred transfer balance causes interest to be due on new purchases until the deferred balance is paid off, even though it is not due until -. ... |
JPMorgan Chase Credit card billing statement November 19, 2015 - Chase Bank insisted that I got an emailed statement for payment due on my - bill, but I did not. I only got an email notification that my bill would be due in 10 days. I double checked my " preferences '' on the Chase website and I had not opted out of receiving my statement via email, so there is no chance the statement got lost in " snail mail ''. I closed my account which will affect my credit score because I do not believe they were being honest with me in regard to the emailed statement. I do n't think my credit score should be affected because I do n't trust a company to produce pr... |
JPMorgan Chase Credit card billing statement November 9, 2015 - Chase Bank was supposed to have issued me a refund on the amount I overpaid on my Chase Hyatt Credit card back on - - 2015 for $1600.00 and so far as today I have not received thus check. ... |
JPMorgan Chase Credit card billing statement October 26, 2015 - This has to do with a Chase/Freedom card I have linked to my Chase checking account, primarily for overdraft/cash advance purposes. On -/-/15 I incurred a cash advance of $1300.00. When I received the card statement in the mail, it indicated that I had a balance of $1300.00 ( advance + interest ) due on -/-/15. I set up an autopayment of this amount via Chase 's online system for that amount to be paid on -/-/15, which was done. Then I received another statement indicating I still owed $18.00 on the account even though I had paid off the balance indicated on the previou... |
JPMorgan Chase Credit card billing statement October 8, 2015 - The statement I receive in the mail from Chase for my Amazon credit card includes my full account number. I contacted Chase and requested that this be changed - it has been months and my current statement still shows the entire account number. Mail is not always delivered to the correct address and this seems to be a security problem that could and should be corrected. If it is an attempt to coerce customers into receiving a digital bill - I believe I have the right to receive a paper bill that does not include my full account number. ... |
JPMorgan Chase Credit card billing statement September 15, 2015 - Chase Credit Services reported 30 Day Late ( - 2012 ) to all major credit bureaus ( -, -, and - ) arguing that Chase did not received payment from me for the month of - 2012. The payment for - 2012 was submitted on - -, 2012 through chase.com online portal, however, Chase Card Services failed to process the payment for unknown reason. I provided proof of payment to Chase Credit Services, however, chase.com stubbornly refuse to remove 30 Day Late from all - major credit bureaus without proof or good cause. ... |
JPMorgan Chase Credit card billing statement July 19, 2015 - I recently renewed a - - Credit Card. On the public website it explicitly states the payment terms are - -. This is not in compliance with the - days which are required to let the consumer pay their bills. I believe a reasonable person would look at this and ascertain this is a continuing violation of the CARD Act of 2009. ... |
JPMorgan Chase Credit card billing statement July 9, 2015 - My Chase - card was duplicated charge due to investigation error for the dispute. The dispute for the charge was initiated on -/-/- since merchant did n't ship my order placed on -/-/- on his promised shipping date. So this charge is invalid. However Chase investigation was extended to the activities after -/-/-. Chase only took into account that merchant has shipped his product on -/-/-, but ignored the fact that I had made payment for this purchase on the same day. About - billing cycles passed since the dispute, I did n't heard anything from Chase about dispute. on... |
JPMorgan Chase Credit card billing statement April 19, 2015 - I got a tax form mailed to my address with out filing with - - and im wondering if some one took a card out in my name please contact me at - ... |
JPMorgan Chase Credit card billing statement April 17, 2015 - I opened a new CC account on -/-/2015. It is a chase - - card. They arbitrarily ( apparently computer generated ) assigned a billing cycle closing date of -/-/2015, so that my first payment would be due on - -, instead of in late -. I called them on -/-/2015 at about -. They agreed to change my billing cycle going forward to the - of every month ( with another short cycle to - ) but would not change the current bill. This is very unfair. They ought to either inform me up front about this, or be required to give the full - day cycle. If they ca n't d... |
JPMorgan Chase Credit card billing statement April 12, 2015 - I opened a new chase - preferred card a few moths ago. I figured it would be a good card for when I traveled abroad. Before I left on my trip, I signed up for their autopay program. I was gone for - weeks. When I came home, I noticed that I had a balance from the previous month. I called chase, and the rep told me there are some purchases that do n't qualify for autopay. I had no idea why, but I felt I had no choice to pay the interest. If I had made a mistake not reading some fine print, it was my fault. I called them back and asked the rep to use my bank account to pay off my balance. ... |
JPMorgan Chase Credit card billing statement March 28, 2015 - My employer requires us to have a credit card from J. P. Morgan Chase Bank NA for specific travel expenses. My account is set up with Chase for automatic payment. Last month, they failed to process the payment in the month it was due. Instead they processed it in error several days later and showed my account as past due. In addition, because of their error they reported me as past due to my employer. I suspect this is a problem with the Chase system that impacts many consumers. This problem, created by Chase Bank, could result in significant consumer harm with customers incurring additional e... |