JPMorgan Chase Credit Card Complaint

Billing statement

JPMorgan Chase Credit card department,

Billing statement New York

I opened a new CC account on -/-/2015. It is a chase - - card. They arbitrarily ( apparently computer generated ) assigned a billing cycle closing date of -/-/2015, so that my first payment would be due on - -, instead of in late -. I called them on -/-/2015 at about -. They agreed to change my billing cycle going forward to the - of every month ( with another short cycle to - ) but would not change the current bill. This is very unfair. They ought to either inform me up front about this, or be required to give the full - day cycle. If they ca n't do that, then it should be a LONGER cycle for the - bill, not a shorter one. For example, in my case if they wanted to end my cycle on the - of every month, the - cycle should end on - -, for - days, not - -, for only -. I also purposefully wanted a cycle that allowed this payment due date to be later in the month. My main CC due dates are early in the month, and I thought this CC would come due later in the month, to spread the pain. '' Even though they changed it going forward, -/-/- will now be difficult for my budgeting.

JPMorgan Chase customer in New York
Apr 17, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/20121/20132/20133/20134/20135/20136/20137/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseBilling statement53.0%25.8%6.1%7.6%7.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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