JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Billing statement Ohio

My Chase - card was duplicated charge due to investigation error for the dispute. The dispute for the charge was initiated on -/-/- since merchant did n't ship my order placed on -/-/- on his promised shipping date. So this charge is invalid. However Chase investigation was extended to the activities after -/-/-. Chase only took into account that merchant has shipped his product on -/-/-, but ignored the fact that I had made payment for this purchase on the same day. About - billing cycles passed since the dispute, I did n't heard anything from Chase about dispute. on -/-/- Chase sent a letter and stated that the charge on -/-/- is valid. I was asked whether to continue to dispute this charge, I submitted documents to prove that I paid for my purchase. On -/-/-, the card service department person still argued that I should pay for my - purchase. There is no such thing as - purchase. I only made purchase once and had made payment, which is well documented. The duplicated charge on my card is the result of unfair investigation. It is not the result as Chase card services explained as


date was approaching - -/-/- -, I sent emails and made calls, did n't get replying from him. 3. -/-/- : - replied and promised to send tracking number tomorrow '' which was supposed to be -. -/-/- : - still could n't give the tracking number, which was one day before my payment due date, I asked for the dispute over the charge made on -/-/-. Bank temporarily removed $3600.00 from his account. At this point the charge is invalid since merchant did ship his merchandise to me. 5. -/-/- : - emailed tracking number, I made online payment for my purchase $3600.00 - - ). He acknowledged that he received payment. 6. -/-/- : before receiving my online payment- requested credit since the disputed funds was removed from his account. I authorized his charge $3500.00 & $180.00, which reected total owed.for the merchandise $3600.00 - - ). 7. -/-/- - realized that he charged me twice and performed refund on one of my payments, which is documented in his bank statement. 8. -/-/- : my card balance is -, which means I paid for my purchase, - received payment and refunded his duplicated charges. 9. -/-/- : Chase sent a letter and indicated that disputed amount will be in my next billing statement. 10. -/-/- : I faxed back a letter indicated I wish to continue to dispute this charge, associated with the proof that I had paid to - on -/-/- after receiving the tracking number. 11. -/-/- : billing statement showed $3600.00 charge on my credit card12. -/-/- : a letter from Chase states we understand that you are asserting that merchant processed duplicate transactions and the merchant has promised to credit. '' This is a misleading statement. Merchant did processed duplicate transactions, however merchant did credit to his duplicated charge back to my account on -/-/-. The duplicated charge is from the release of the temporary credit by Chase back to the merchant. 13. -/-/- in Chase branch, through phone talked to card service department person, who insisted that I purchased twice and that is why I was charged -. This is totally baseless. 14. -/-/-,-/-/- : discussed with card service executive - She said Chase lost dispute to - -, that why the charge is on my account, which is unreasonable answer.