Review and analysis of over 191 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 191 official complaints related to Making/receiving payments, sending money. Out of the 191 consumer complaints against U.S. Bancorp, 19% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 19% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
U.S. Bancorp Bank account or service making/receiving payments, sending money March 28, 2017 - Premise : I ordered book of checks via US Bank web-portal service. Few weeks went by, still not having received the checks, I called in to find out that they have sent it to some random address. The rep then proceeded to cancel the incorrectly mailed checks, and issued me new ones with the correct address. Here is the caveat : the rep issued the new checks with E-ACTLY the same number of the checks he had canceled therefore rendering all newly issued checks useless. Result : All the checks I had wrote ( lot outstanding keep in mind as I had to wait about 2 months from the initial ordering ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money March 8, 2017 - I am trying to make a payment to US Bank. There is no way to reach them. Online does n't work ; they no longer answer their hone at the branch. They offer no way to make payment. If I mail it, it takes up to 10 or 11 days to get there. HELP!!!... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 24, 2017 - On -/-/2017 the US Bank branch manager, - -, refused me service. Although she claimed it was for not presenting valid identification, in reality it was because of my general appearance which she automatically interpreted as " homeless '' - street clothes and a book bag. Evidently, " her '' bank automatically refuses services to anyone who appears or fits the description as " homeless ''. - did n't know and did n't care that I 'm a - who works to pay her own bills for her own apartment. She probably does not care that I will neither recommend nor refer any of my friends to the ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 24, 2017 - I submitted a stop payment order to my bank ( US BANK ) on -/-/2017. They charged my account - and the fee was paid. On -/-/2017 the withdrawal was taken from my account in the amount of - -. The bank acknowledged they did receive the stop payment order in time but said the merchant put the withdrawal in by another way they changed their name - - - previous withdrawals and this is the way they put in on -/-/2017 --. Payment was not reimbursed by bank instead they refunded the stop payment order of - to my account. What can I do? Because of the stop payment o... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 21, 2017 - I applied for auto loan with US Bank and they relied on - Credit report to denie me credit. I requested a copy of my credit report from - refused to give it to me.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 10, 2017 - The bank did not disclose its wire transfer fees for savings accounts. It charged $20.00 per outbound wire and $30.00 per inbound wire. In particular, the inbound wire fees were a complete surprise. The bank stated to me that they are required by Regulation E to charge wire transfer fees. I am no bank regulation expert, but this does not seem to be the case since other banks do not charge for wire transfer fees.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 8, 2017 - I have more than - checking account at US Bank. - account ( call it A ) was opened originally to exclusively receive social security payments for a minor child, but those payments had ended. To pay bills I use my personal checking account ( call it B ), for which I was running low on pre-printed checks. But I had a full box of checks pre-printed for A. - took - checks that were pre-printed with the account number for A, crossed out the account number, initialed the deletion, and wrote in the account number for B. - used these checks to pay - utility bills. The bank, however, ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money December 3, 2016 - Hello! My name is - - and U have a credit cash rewards card with US bank and I earned - $ rewards card on -/-/- and I never got it! Placed a multiple calls in -/-/-, then in -/-/- - hours on hold ... get transfers to differend departments and it seemed like nobody new what was going on. Finally got a call from supervisor 2 weeks ago and as per supervisor I would receive my replacement card within 7-14 days. Today is 15th day and I am in the Bank ( 1.5 hours!!! ) to find out if my replacement card was sent and same story - no one know what is going on!!! The card was n't... |
U.S. Bancorp Bank account or service making/receiving payments, sending money November 18, 2016 - I am the Trustee of my daughter 's - trust and manage the trust CD accounts at several banks. - of those banks is U. S. Bank, - - in - -, California. The Trust has a CD account, currently around $ - that has been in that branch since -. It gets renewed upon maturity. Last maturity was on -/-/-. I have not received the bank usual maturity notice in the mail, so in such a situation, the bank automatically renews the CD with the same term ( 11 months ) and for the CD rate on that date. The previous rate was 0.5 % and that rate is low but the bank automatically ren... |
U.S. Bancorp Bank account or service making/receiving payments, sending money October 12, 2016 - I have - credit cards : - -, - and U.S. Bank. In about - 2016, I received an offer from - to transfer balances from my other cards to - for a 0 % interest rate until - -. There were - checks attached. I wrote - checks ; - for - and - for US Bank. The check to - went through without a problem. I forgot the transfer fees so the check to US Bank was returned because the - amounts went over my credit limit. I called - and it was re-submitted ( with a different amount ) to US Bank. I received a statement from - showing the check was submitted to... |
U.S. Bancorp Bank account or service making/receiving payments, sending money October 10, 2016 - I recently wrote to US Bank regarding a reporting error on my credit card # -. I have had this card for almost 10 years and have never, ever missed a payment. I recently applied ( and was approved ) for a - card. I had not looked at my credit report for many years. They told me that in 2010 US Bank reported a late payment. I have made over 240 payments and have never, ever sent in a late payment. The sent me back a letter saying that they verified it as being correct ( see attached document ). They did not supply me with any information, any proof that it had not been paid. I was to jus... |
U.S. Bancorp Bank account or service making/receiving payments, sending money September 17, 2016 - On -/-/2016, about - I met with a bank officer at a usbank draft drawn on usbank. I called the same branch -/-/-, and asked if the draft was drawn on usbank and if I would be able to cash it there. I was told it was a usbank drawn draft and I would need proper identification and possibly speak with a bank officer. I verified the amount of the draft, requirements to cash, and that even though I was not an account holder because the draft was drawn on usbank I would be able to cash it. Upon arriving on -/-/- I met with a bank officer who looked at the draft ( she never used her co... |
U.S. Bancorp Bank account or service making/receiving payments, sending money September 9, 2016 - The US Bank has posed itself at the College throughout the Semesters as, a protection in the Monies of College Students that is, in Management of - Monies, Merchant Disputes as well as, Monies Management for Veterans and Students - and their Incomes. I was very Satisfied with their Service for the 1st Year yet, I feel as if have fell Victim of a Managed Change, in Discrimination and Harrsassment of the Dispute and Resolution Department. The Bank should stand behind its Clients especially, in the Honesties, Care and Respect of Students, Veterans and Students -. Repeat Domestic Fina... |
U.S. Bancorp Bank account or service making/receiving payments, sending money September 2, 2016 - I went to US Bank, - Branch to cash a check that was drawn on that bank. The teller wrote my personal information on the back of the check as identification. I told her that she could not do this as the person who has the checking account will have my driver 's license number and could commit fraud with that information. I was told by the teller that this is the bank 's procedure to cash checks. I then have gone to - other banks in town and they do not put personal information on the check being cashed.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money August 21, 2016 - I went to the bank the check was draw an off and asked to cash the check. It was Sunday -/-/- and the check was dated for -/-/- they declined to cash it because of the post date. I understand that banks consider a check good once it is signed and given to the recipients. Also any check cashed on Sunday would be on Mondays business as I understand it. Brcauce I start work before banks open on Monday this created a problem for me to address my needs... |
U.S. Bancorp Bank account or service making/receiving payments, sending money August 11, 2016 - US Bank, unauthorized, paid a $470.00 bill via my checking acct bill pay to a different bank and acct #. They acknowledged mistake but their bank is too big without proper leadership to be able to correct their problem - which became mine. My perfect credit rating is now at risk, I ca n't pay the correct biller because US Bank 's bill pay is corrupted. They have no accountability nor proper customer service.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money July 18, 2016 - Sent my savings via US bank for a purchase overseas. The money never arrived thus could not make the purchase. Went back to ask for the money and have been for the last five weeks to no avail. Will appreciate help just getting my money back. They can keep the charges... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 23, 2016 - I cancelled an online bill payment to - - online on -/-/16 ( just the occurrence on -/-/16 ; not the entire series ). This payment was still taken from my account through US Bank 's online bill pay system on -/-/16.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 21, 2016 - U.S. Bank - I was speaking with a bank representative named - that suggested I transfer funds from - bank card to another at a lower interest rate. I did and asked that my payments be due on the first of the month. After everything was transferred over from - cards, I received my first statement and it stated 11 % which was higher than the 5 % he quoted me, also, there were transfer fees. To top it all off, any account I have has a grace period of at least 5 days. If my account was n't paid on the - of the month exactly ( which was never explained to me ) I finally discovered I 'd ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 16, 2016 - US Bank, and by extension, - ( their bill pay system ) have screwed me. They have taken several payments from my account without the funds in my account. I have attempted to deal with them directly and I keep getting told how it was my fault and how I had to do all the work to get the money they took from me back. And now, a month later, I 'm finding out from my auto loan company that US Bank has received funds back from them, and I have n't received all of those back into my account. So, now, it certainly appears like they 're keeping the money that they took from me. I no longer use the a... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 12, 2016 - By mistake I made a payment to a closed credit card account. The closed account is U.S. Bank account number - - - -. The overpayment was for $400.00. U.S. Bank will not refund the overpayment and I have asked 5 times on the phone and twice via a letter. Three ( 3 ) months and no money. ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 7, 2016 - On - -, 2016 I used my mobile app to log into my account with US Bank. I received a notice that the site could not be accessed at this time. I tried again at a later time and got a message to call a - number. I called the number and the person told me that they have no information except that the accounts I have are being closed due to fraud and that I have to talk to a branch manager. On - -, 2016 at - am I talked with - - Branch Assistant Manager and he " unfroze '' my personal account but told me that my joint account with my son is being closed do to fraud. - -... |
U.S. Bancorp Bank account or service making/receiving payments, sending money May 16, 2016 - I have a checking account at US Bank. At about -. on - -, 2016 at - - - -, -, - - ( hereinafter the - - location ), I asked for a money order for $120.00 at the bank drive thru. I received the money order. I received an official receipt showing the account 's balance at $300.00. On the same day at about -., I went to the grocery store and purchased $13.00 worth of groceries.I swiped my US Bank account card, a debit card, about 4 times and each time it showed the transaction was not completed. So, I said, let me go to the US Bank branch located ne... |
U.S. Bancorp Bank account or service making/receiving payments, sending money May 13, 2016 - In - of 2015, when I opened by bank statement I found that $38000.00 had been removed without my knowledge or permission. Since that date, I have received from USBank just over $6000.00 in the electronic checks that were fraudulently removed but still have a balance owed to me of $26000.00 of which no one will tell me of a potential date to be made whole. Last time I filed a complaint with cfpb I did receive a reply from USBank stating they were sorry I was unsatisfied with progress but they will continue to plug on. It has been 10 months with really no progress, or communication othe... |
U.S. Bancorp Bank account or service making/receiving payments, sending money May 1, 2016 - US Bank has not recorded all of my payments on a credit card. Last month I did not receive a bill. I made two payments totaling $750.00 that did not show up. ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money April 20, 2016 - We opened up a corporate bank acct in - -. The bank referred us to -, - is one of the vendors that works with the bank. The vendor offers merchants the service of credit card processing. We knew from experience in selling our product that credit cards were not highly used by our customer base, so we debated establishing a credit card processing account with the vendor. We finally decided to get the capability after a customer expressed interest in using a credit card and we began to price competitors. Our company applied for the service and was approved. We had no issues with pro... |
U.S. Bancorp Bank account or service making/receiving payments, sending money April 18, 2016 - I would like someone at my bank to investigate several transactions with a company by the name of - aka -. I purchased a website that was presented as " turn key '' and agreed to transfer a then current site to them. Upon doing so they have constantly charged me for various " services, upgrades etc. '' that to my knowledge have never been completed. This company has been paid close to $30000.00 for essentially nothing. My eyes were opened to their scheme was when they solicited and brokered a new line of credit for us with - and a loan with an independent company at horrendous terms... |
U.S. Bancorp Bank account or service making/receiving payments, sending money January 28, 2016 - Paid a bill for - through my online Billpay for $230.00 via my US BANK checking account back in -, 2015. - says they ca n't find it, US BANK says they sent it and put a tracer on it and I have been bounced back and forth by these - companies for the past eight months. My checking account has not been reimbursed and I keep getting bills from - saying I still owe them the $230.00. I am a - senior citizen and this situation is extremely frustrating. I complained to the Oregon Public Utility Commission and they told me there is nothing more they can do. ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money January 27, 2016 - I took out a $100000.00 boat loan from US Bank -/-/-. I have been making weekly payments on this loan of $1000.00. I believe the bank is miscalculating the interest that I owe and their deduction of interest. The interest rate on the loan is 4.12 %. -/-/- I paid - in interest -/-/- I paid - in interest -/-/- I paid - in interest -/-/- I paid - in interest -/-/- I paid - in interest In -/-/- I paid - in interest I have never missed a WEEKLY payment of $1000.00, although it takes US Bank up to 2 1/2 weeks to post my payment ( then they ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money January 19, 2016 - CFPB COMPLAINT # : - US Bank Mortgage my name is - - and ref. to the said above complaint # I have called and talked to a CFPB representative named - on -/-/2016 to help me resolve the issue with US Bank, she has told me she will mail me documents that were received from US Bank, but as of today -/-/2016 I have not received them. Please do not close my case yet because I need to know which month in which year US Bank is claiming that did not received mortgage payment on my property? so I can prove US Bank with a copy of the cashier check that was issued, received and st... |
U.S. Bancorp Bank account or service making/receiving payments, sending money December 18, 2015 - We just bought a home in Virginia with C & F Mortgage. Us Bank bought the note and is not honoring the biweekly payment program written into the note in paragraph -. I just demanded they provide a audit and credit all of the additional interest they have charged, since they put my biweekly payments into a suspense account instead of applying them to the note. They also applied one of my payments to additional principle when there was no instruction to do so, and called to say we were behind on our mortgage several times. I need help with this arrogant and unwilling mortgage company. ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money October 20, 2015 - -My name is - - - - - - - -, Ohio - ( - ) - cellOn or about -/-/- my - company transferred funds into my bank account at U S Bank. But my bank decided yo hold my funds, close my account and they are refusing to release my funds. I have spoken with the following bank representatives several times to secure my funds. But they insist that they have the right to put me on Chex -, hold my funds, and are refusing to let me draw out my money! This has caused my mortgage to bounce because I need my money! I am on -. I have - - and a - -. It... |
U.S. Bancorp Bank account or service making/receiving payments, sending money August 28, 2015 - My US BANK debit and credit cards were stolen from - - - in -, WA on -/-/15. I reported the theft immediately, but there was already $1000.00 of fraudulent charges on the debit card. The cards were cancelled, but the account was still driven into the red ( there was only about $37.00 in the account to begin with. No one at the bank has been able to explain how the thieves withdrew so far over the limit ). I submitted a fraud claim to US BANK to be refunded the stolen money. I did n't hear anything until yesterday when I received a letter stating that my claim had been den... |
U.S. Bancorp Bank account or service making/receiving payments, sending money August 12, 2015 - I have an account with US Bank and my husband and I have been with this bank since -/-/-. We recently got married -/-/- and ever since then my account issues started. I got a new debit card with my new name on it and they wont allow me to go over $500.00 when our rent is well over $1000.00. I have to now write a check through online bill pay in which they sent out but then returned it because I did n't have $25.00 in our account. After taking my entire lunch to straighten it out the rep said it was the banks fault and took the return check fee off our account. I was so upset an... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 22, 2015 - Hello, I am a single mother that was hosting a - for my daughter on -/-/2015. It was -. and I left my credit card for authorization with my daughter. After running my card the charge was denied without even the courtesy of a phone call to me. I called tonight to discuss and was told that US Bank has - or so customers, and that they did not have an obligation to call me and that my account was flagged because several merchants I had used had fraud associated with their billing.. they would not give me a list of who I was using as a merchant that had issues, and referred me to a w... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 15, 2015 - An individual with a depository account at US Bank issued me a check from that account as payment. When attempting to cash the check at a US Bank branch, US Bank informed me that if I signed up for a checking account, then they would cash the check for free ; otherwise there would be a $7.00 transaction fee. I take serious exception to the philosophical idea that a bank would charge a fee to cash their own check. They issue the check to their deposit customer as a service of that individual maintaining deposits within their institution. Then when that customer writes a check for payment the ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 9, 2015 - SOLD REAL ESTATE PROPERTY IN 2010. I WAS LATE - PAYMENTS. -. US BANK TOOK 6 MONTHS TO GIVE MY PAYOFF FIGURE ALL THAT TIME CHARGING INTEREST AND PENALTIES. THEY NOW REPORT THE HOUSE WAS FORECLOSED ON ... I NEVER RECEIVED ANY PAPER WORK OR NOTICES ON THIS THE HOUSE WAS NOT FORECLOSED AND I LOST SEVERAL THOUSAND DOLLARS BECAUSE OF THIS. I CALLED THEM DOZENS OF TIME DURING THE SALE AND WAS IGNORED EACH TIME. ALL CREDIT REPORTS SHOW THIS AND I CONSIDER THIS FRAUDULENT BY THE BANK. THEY ALWAYS SHUFFLED ME AROUND AND STILL NO ANSWERS EVEN TO THIS DAY ALL I GET IS THAT THEY WILL LOOK INTO THIS A... |
U.S. Bancorp Bank account or service making/receiving payments, sending money May 19, 2015 - Today, - -, 2015, I went with my son to my local branch of US Bank to cash his federal tax refund check. My son does not have any bank accounts as he does not make enough money to justify opening any accounts. The bank would not cash the check without him having an account there because they said it could take up to seven years for the check to either clear or bounce. They said it would be the same at any bank and suggested a credit union might do it. I am outraged that any American bank could refuse to cash a federal check. As long as you have your identification with you, you should be... |
U.S. Bancorp Bank account or service making/receiving payments, sending money April 20, 2015 - - 2015 : I called to make a payment on -, asked the rep directly if they could waive any of the late fees from previous months since I was catching up from being - payment behind. In previous calls trying to catch up I asked if I had late fees to pay and reps at times said no. What they really meant was you do n't have to pay them now. Slightly inaccurate when a customer ( me ) asks what is my late fee or when does it apply. Last - -, I called to make a payment ; the young lady said late fees go into effect on the - so I could have a manager call me back. Wrong! Yes a manager... |