U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Making/receiving payments, sending money Pennsylvania

- 2015 : I called to make a payment on -, asked the rep directly if they could waive any of the late fees from previous months since I was catching up from being - payment behind. In previous calls trying to catch up I asked if I had late fees to pay and reps at times said no. What they really meant was you do n't have to pay them now. Slightly inaccurate when a customer ( me ) asks what is my late fee or when does it apply. Last - -, I called to make a payment ; the young lady said late fees go into effect on the - so I could have a manager call me back. Wrong! Yes a manager could call me back but a late fee was applied to my account $28.00 for waiting to hear back from a manager. I still offered to make a payment Thursday the - so it 's Super upsetting to incur any fee for something you ask about directly and are misinformed about. She was wrong about the late feeShe was wrong about having a manger call me back. Someone called saying they were from US


so difficult to get accurate information about payment and fees information. Your reps are wildly inconsistent. Are they trying to drive customers into further default? Is US Bank trying to cause consumers to default on home mortgages and they foreclose on them? I 'm back to work as will be paid in full as of -/-/2015. How about the rest of their customers who are n't as fortunate and have to go through the repeated misinformation and delays associated with trying to get right information and make right amounts of payments to get out from default. God bless ... Please advise ... - -