U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Making/receiving payments, sending money Washington

On - -, 2016 I used my mobile app to log into my account with US Bank. I received a notice that the site could not be accessed at this time. I tried again at a later time and got a message to call a - number. I called the number and the person told me that they have no information except that the accounts I have are being closed due to fraud and that I have to talk to a branch manager. On - -, 2016 at - am I talked with - - Branch Assistant Manager and he " unfroze '' my personal account but told me that my joint account with my son is being closed do to fraud. - - would not tell me who, what, where, how and why I am responsible to an incident relating to my son 's personal account. He did give me a REF # - and a - number to call to find out details about my account. I called the number and made contact with " - '' in the Deposit Risk Prevention Department -. - told me that my joint account with my son is being closed and that any funds will be used to offset any loss in regards to my son 's personal account. I asked her what is going on? Why am I responsible? and to who can I contact to get the information in regards to my account. She told me that she had already explained to me that the account is being closed do to fraud on my son 's personal account and that she could not divulge any other information.