U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Making/receiving payments, sending money Kansas

I have an account with US Bank and my husband and I have been with this bank since -/-/-. We recently got married -/-/- and ever since then my account issues started. I got a new debit card with my new name on it and they wont allow me to go over $500.00 when our rent is well over $1000.00. I have to now write a check through online bill pay in which they sent out but then returned it because I did n't have $25.00 in our account. After taking my entire lunch to straighten it out the rep said it was the banks fault and took the return check fee off our account. I was so upset and advised her of this and she said she does n't get why I am upset they did me a favor!!!!??? Keep in mind my rental office wont allow me to send in checks now that this has happen. The rep told me we can do overdraft protect for just online bill pay and checks so our bills can be paid and put a No '' for overdraft for our debit cards I agreed. Well today -/-/- I get another return check for my husbands student loan payment because our account was $46.00 negative. I speak to a - and he tells me its at the banks discretion which was never told me by the previous rep. You would think since we have been with this bank since -/-/- and have multiple accounts with them they would cover $46.00 overdrawn check. I spoke with a manager - who had no compassion at all and told me they sent me a letter telling me the details of this which we never received. I am fed up with this bank and will be closing our account ASAP!