Review and analysis of over 101 complaints against Citibank
Citibank consumers have reported over 101 official complaints related to Problems caused by my funds being low. Out of the 101 consumer complaints against Citibank, 19% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 40% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Citibank Bank account or service problems caused by my funds being low March 23, 2017 - I sent a letter to Citibank special delivery on -/-/-. Informing them that they have been responsible for unfair bank practices, consisting of Authorization holds on my checking account, excessive overdraft fees and re ordering of transactions in order to make a profit from my misfortune. I opened a checking account with Citibank shortly after -/-/- and In -/-/- the Federal Reserve prohibited banks from automatically enrolling customers in overdraft coverage.This I was not aware of at the time I opened the account nor was I told during the time I held the bank account with them ... |
Citibank Bank account or service problems caused by my funds being low March 19, 2017 - Please refer to this Case number : - and -. Completed Form - was sent on -/-/- by usps postal mail. Anyway they had my SSN and all the details from -/-/- so not having - with SSN is a mere excuse. Now they are sending letter for collections even when i was never sent the statements in the past ( got it after opening the last CFPB case ). The current letter is regarding overdraft charges which are also incorrect. I just want to close this inconvenient account and have my $400.00 promotional cash back.... |
Citibank Bank account or service problems caused by my funds being low February 7, 2017 - My complain is with citi bank, my account went overdraft on -/-/2017 for the amount of $120.00. - transactions was present that day. - for $220.00 and the - for $370.00. I rush and did a deposit for $900.00 which bring my account to a positive balance of $770.00. ( I have the record ) by -/-/2017 my account still with the same balance $770.00, no changed on the account, until the next day the -, I checked my account and I was charged for an overdraft fee of $34.00 and the transaction for $370.00 check was return on the -. My concern is, if I have sufficient f... |
Citibank Bank account or service problems caused by my funds being low January 7, 2017 - After a female customer service representative spoke to my son and promised him that she would refund - bank related fees, she could n't complete the refunds because her individual Citibank computer unit was running very slow and after about 15 minutes of waiting, her computer system froze and that 's when she informed my son that she was going to have to reboot her computer system and she promised my son that she was definitely going to refund me - bank related fees, once her computer system was back up and running but she never completed what she promised. These - bank related error... |
Citibank Bank account or service problems caused by my funds being low December 24, 2016 - I was never given the option to opt out of overdraft fees. I know now that I had that option but I was automatically open into overdraft fees. I have lost a lot of money this way and I would rather have my card declined than charged. In some months I would get charged with these fees more than 3 times as a -. $35.00 is a lot!... |
Citibank Bank account or service problems caused by my funds being low December 14, 2016 - Several months back I opened an account online with Citi Bank. At that time, their website showed - branches near my home address. After my first direct deposit was made, I needed to get cash from the account, my debit card had not arrived. I called their very unskillful call center, located outside of the USA, to get the address of the nearest branch to go get cash. I was informed there were no branches in Texas??? It was explained to me that these so called branches listed when I opened my account were ATM branches and not physical branches. This is my first complaint about being misled a... |
Citibank Bank account or service problems caused by my funds being low November 18, 2016 - To whom it may concern, I '' m filing this complaint against a CitiMortgage, in the hopes that you will assist us in resolving this matter. I have been in the process of selling my home for the last two months and on - - I spoke to -, in customer service, and requested that ALL Electronic Fund Transfers of my mortgage payment be suspended. - confirmed that there would be NO DEDUCTION for - or -. On or about - -, Citibank, did deduct the $1600.00 per month mortgage payment. I spoke with - on - - about this and was told that the funds would be replaced and th... |
Citibank Bank account or service problems caused by my funds being low July 20, 2016 - I autopay my Citi credit card online and changed the bank account for them to withdraw the funds. I have an email confirming the new account change, yet the following month, Citi withdrew funds from my previous account, which no longer had any money in it, causing me huge fees and penalties! They refused to accept responsibility for their mistake and want me to pay those fees and penalties. I 've been trying to resolve this dispute for the past few weeks and they keep pointing the finger at my previous bank.... |
Citibank Bank account or service problems caused by my funds being low July 15, 2016 - Date : -/-/- From : - - - - - - -, -, FL - -- - - ) - - To : - - : Request for Investigation into Citicard User Experience Scam. I have an unfortunate dispute with Citicard. They are failing to refund - late payment feeds of $35.00 each. Several months ago I had to call in to customer support multiple times to rectify some late payment fees that I caught. At that time, I set up ( with confirmation from the customer service rep ) bill due notification emails. Unfortunately those emails never arrived. I incurred additional la... |
Citibank Bank account or service problems caused by my funds being low June 8, 2016 - I am being charged excessive fees by this bank. I even made a deposit to cover the deficit that the fees caused and it was not until I was away from the bank that I discovered the teller moved money into the wrong account despite having the assistance of a branch manager. Because she did that and the deficit remained, I got charged more fees, none of which were fixed. I am being charges hundreds of dollars a month in fees and I only make $14000.00 a year. I went into the - Citibank next to my work and I was basically told to make more money. I check my account on a daily basis and these f... |
Citibank Bank account or service problems caused by my funds being low June 8, 2016 - In the past - months, I had signed up for a CITIGOLD Checking account through a promotion where I was to receive - Thank You points from CITI by -/-/-. This promotion was under promotion code : -. The promotion required me to meet some basic requirements, which I clearly did and this was confirmed on multiple occasions by CITI Gold phone representatives. The promotion was confirmed on multiple occasions over the phone. In addition, my wife - - also applied for the same Gold checking account and the same promotion. She has received her points. In addition, I was clearly to... |
Citibank Bank account or service problems caused by my funds being low May 17, 2016 - On -/-/16, Citibank charged ( and debited my checking account ) a low balance fee and overdraft fee totaling $59.00 on a savings account with a $0.00 balance that I requested to be closed. I had requested the account be closed in - or - 2016. I had the same problem on -/-/16 when Citibank charged the same $59.00 low balance fee and overdraft fee. I was able to get the - fees reimbursed after a long phone call that had to escalate to a manager. No fees should have been charged as I have now requested this account to be closed twice. ... |
Citibank Bank account or service problems caused by my funds being low February 26, 2016 - I recently set up a new checking account with Citi as part of a promotion to earn additional frequent flyer miles ( I already had a credit card ). As part of that process, I set up an " external account '' so I could transfer money between my new account and an existing account with my credit union - this was to be the source of my initial deposit. I mistakenly thought I had to verify the accounts both ways ( I 'm still not sure whether this was true or not ) - that is, to have each institution verify the other, which they do by making small debits/credits to the account, and then I 'm expec... |
Citibank Bank account or service problems caused by my funds being low February 1, 2016 - I have a checking account with Citi and the bank has a feature called Checking Plus which is activated when my account went into overdraft. Once the overdraft happened, Citi essentially creates a loan with the overdraft amount. However, unlike other banks where a subsequent deposit would go towards the overdraft, Citi does not used the deposit to repay the overdraft line of credit. Instead, it starts charging double digit interests on the overdraft amount and just takes the monthly minimum payment from my regular checking account. I just discovered this when I looked at my banking statement mo... |
Citibank Bank account or service problems caused by my funds being low January 15, 2016 - I have attempted to contact CitiBank 's CitiGold Division on several occasions to disable " Overdraft Protection '', I was repeatably told by a supervisor this was " not possible ''. Frankly, this does not make any sense since other banks have the ability to turn off Overdraft Protection thus preventing any Overdraft Fees from occurring. During the Holiday Season ( - and - - 's ), various transactions settled on strange dates for whatever reason. Additionally, CitiBank charges a $34.00 Returned Check Fee which is in violation of State Law. The maximum amount in Illinois and Michigan... |
Citibank Bank account or service problems caused by my funds being low September 26, 2015 - Citibank took $170.00 in fees from my checking account between - -, 2015 to - -, 2015. In order to maximize the fees, Citibank processed larger transactions first in my checking account then smaller transactions which caused my account to be overdrafted. Citibank is engaging in unfair business practices by processing larger transactions first then smaller transactions in order to maximize overdraft fees. ... |
Citibank Bank account or service problems caused by my funds being low May 7, 2015 - I did not have enough in my bank account to cover my ACH $97.00 insurance payment. The next day, before noon, I noticed, and transferred money from my savings to my checking, and I was in the positive. I thought I had caught it before any NSF fees could be levied ( I had never opted in to overdraft protection ). But, the ACH amount was credited back to my account and a $34.00 NSF fee levied. I did not see this charge until the next day, otherwise I would have transferred more. Later that day, I was charged a monthly fee ( which can be anywhere between - or $12.00, which is confusing t... |
Citibank Bank account or service problems caused by my funds being low April 16, 2015 - Citibank charged an overdraft fee of $35.00 on -/-/2015. The account was not overdrawn. See attachment ... |