Review and analysis of over 64 Fha Mortgage complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 64 official complaints related to FHA mortgage. Out of the 64 consumer complaints against Shellpoint Partners, LLC, 17% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage incorrect information on your report September 20, 2019 - I had filed a report in -/-/- with you and received a letter from New Rez stating they would correct my credit report after incorrectly handling loss mediation when I was laid off. I now am selling my house and need to purchase a new one and I'm finding out they did not do as they said, my credit is still showing that I was late in -/-/-, -/-/-, -/-/-, -/-/- and they have added an additional one for -/-/- which was called in on -/-/- but they did not apply until -/-/-. below is the original information for the original complaint. They really need to rect... |
Shellpoint Partners, LLC Mortgage struggling to pay mortgage August 14, 2019 - WasapprovedfortrialmodificationwithmymortgageservicerShellpointMortgageservicing,firsttrialpaymentbegan-/-/2019amount$850.00.I'veattachedproofwhereIwasmakingtrialpayments.ShellpointMortgageforeclosureattorneyforeclosedonmyhome-/-/2019whileI'mmakingmypayment.Someonecametomyhomeaskingmetoleavemyhome.I'mrequestingthepropertyforeclosuresaleberescindedanddeedtomyhomebereinstated.Shellpointhasbeendifficulttoworkwiththeydidnotapplymymortgagepaymentstotrialpayments,Ihaveattachedmybankstatementshowingfundswithdrawnfrommybankaccount.SpokewithShellpointcustomerservicewastoldtheydidn'treceivemypayme... |
Shellpoint Partners, LLC Mortgage trouble during payment process March 12, 2019 - - - bought my mortgage and i can not log into my account through their website. I previously filed CFPB complaint number - and received an inadequate response. It stated that since they can log into my account i can too and i don't have a problem. This is comical because i would hope a company servicing billions in home mortgages can log into their own software account ; however, just because they can log in doesn't mean i can. I have called the respondent o my complaint, - - in - - compliance department have have received no call back from multiple voice messages.... |
Shellpoint Partners, LLC Mortgage trouble during payment process December 4, 2018 - -/-/18 I submitted a payment from my account for my mortgage to - - -. Today looking at my bank statement - - double charged my account, causing an overdraft, although I submitted payment once. I contacted - -, and they denied this occurred.... |
Shellpoint Partners, LLC Mortgage struggling to pay mortgage October 4, 2018 - I am losing my home in foreclosure I am trying to to work with my servicer Shellpoint but they are not treating me fairly. they have a sale date for -/-/2018 at - - and I was never notify that was a sale date on the property until a family member saw it on the website last week, I am working to do a short sale and save my credit from more harm but Shellpoint are not giving me the necessary time to get a loss mitigation solution I I need to save my credit at least.. - from shellpoint called on - of this year treating me that she can foreclosure in the house any time she wants t... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 28, 2017 - I am a customer of Shellpoint Mortgage Servicing and have had issue with my escrow account since -/-/-. Initially Shellpoint did not pay my village property taxes when they were due in -/-/-, even though they deducted the money from my escrow account. I did not find out that this occurred until the - sent me a letter stating I was in default and if they were not paid, my name was going to be printed in the newspaper. I immediately contacted Shellpoint on -/-/- and provided a copy of the letter I received from the village. - days later they paid my taxes ; HOWEVER, they ded... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - I have been waiting on a mortgage release now -/-/2015. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker February 13, 2017 - While in the process of refinancing my home on -/-/2017 the loan processor attempted to obtain a payoff letter from Shellpoint Mortgage Servicing sent directly to - and was told it would take 48 to 72 hours to send. On -/-/2017 loan processor was told I being the mortgagee could only request the letter which I did that day and on -/-/2017 on those days was told the same thing 48 to 72 hours to process the letter, on -/-/2017 made another attempt to request the pay off letter I was told i would have to authorize in writing which was done when original request was made to Shellpoint b... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 10, 2017 - I have been trying to get a modification and keep getting the runaround. Now I have a foreclosure sale for next month.... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker December 21, 2016 - Received a letter from New Penn Financial NMLS # - - - - - - - -, MD - regarding an FHA Streamline Refinance. They wanted my SSN to pull a soft report. I declined, but they said it was necessary for them to work figures. Gave them SSN. I later found out that they did not have to pull credit and that the credit report they pulled was a hard credit report. I have requested the hard credit report be pulled from my - Credit Report as I did not authorize a hard credit pull. New Penn employees are either not trained properly or a doing something against the wishes of po... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 6, 2016 - Faxed a QWR to Shellpoint on -/-/2016. I have not received a response on any of the loans that were included in the QWR request.... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting November 22, 2016 - I was interested in refinancing my existing - Mortgage and I reached out to New Penn Financial ( - ) starting in - of 2016. Everything was approved and ready to close but on -/-/2016 I decided that I no longer wanted to move forward with the loan/closing. I informed - of New Penn Financial on -/-/2016 via email. - quickly reached out to my via phone in an attempt to convince me to continue working with New Penn and close out the refinance with them. New Penn has ignored multiple requests from my new refinancing company " - '' to transfer my FHA case number to allow them t... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 18, 2016 - My situation started -/-/- when I finally separated and moved out of the house, during this time I provided a total of - mortgage payments, some of which where directly debited from my business account. Because of issues with my ex wife signing check out of the account without authorization, I came to an agreement of providing her with monies for the mortgage and needs for my kids. Mortgage payments never made it to - and instead I found out later by my daughters that the house was going on foreclosure by the somewhere around - -. I contacted - immediately and told them of ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account November 16, 2016 - We went to refinance with another company due to the - - at the time increasing my monthly payment close to $400.00 - per them they under estimated my escrow. Not really sure how that could have happened when virtually nothing had changed over the year. The property taxes may have increased $150.00 over all, but that in not way constituted that high of an increase. Went to closing, I was told that the payoff balance included the -/-/- payment. I had made the payment, then once I found out the payoff included that amount, the -/-/- payment was reversed. A week later the -... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 7, 2016 - We finished a chapter - bankruptcy in - 2015. We fell behind in mortgage payments in - because i did not have a job yet. I became employed in - and contacted Shell Point mortgage servicing to start a payment plan to catch up on the past due balance and resume payments. We started discussions with them - -. Our initial phone call we spoke with a loss mitigation rep and talked numbers. We discussed a 12 month repayment plan and the first contact indicated we should be able to start the repayment immediately. They also said there were no fees being added each month. Our rep kept... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker November 4, 2016 - I was contacted via phone about refinancing my home with a streamlined mortgage by New Penn Financial. The loan officer was promising me numbers and rates which eventually did not pan out. When he contacted me about the mortgage loan I asked him to give me a better idea of what the true benefit would be if I decided to refinance. He told me he would discuss numbers with his boss and ultimately what he promised did not pan out. I was n't too upset, because I was n't really too hard set on refinancing my property if the benefits were not worth the trouble. I then reviewed my credit report and sa... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 8, 2016 - During the financial crisis in - I filed a chapter - bankruptcy. - -, - - agreed to a reaffirmation to lower the mortgage payment and amount. This was signed and confirmed by the bankruptcy court and entered of record. I began paying - as per the agreement. I received monthly statements showing the wrong amount due. I paid the modified payment to - and notified them of the error in writing " OWR '' by fax to there bankruptcy department -. - after I made the new payment started listing on the monthly bill a rolled over amount from the previous monthly statement. I ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 16, 2016 - I had previously submitted a complaint - - -, but did not respond. I thought our new loan servicer ( Shellpoint ) was moving forward with our loan. They are not. I have called almost - dozen times and have only received calls back in which they hang up on me when I answer. I have done EVERYTHING required to modify my home loan, repeatedly. Nothing ever comes of it. I have been stuck in limbo for years now. And because nothing is ever reported positively to the credit agencies, my credit is always ruined so that I never have any other recourse. I need help. These loan servicers are ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 9, 2016 - Our Mortgage lender sent us a Notice of Default but failed to comply with RCW 61.21.031 and did not send us a " Notice of Pre-Foreclosure Options or Important Rights for Homeowners '' BEFORE sending the NOD. They claim we " responded and did not request a meeting '' but nothing has been offered to us. There seems to be a $16000.00 discrepancy between the payoff and the NOD as well. What little communication we have with them causes us much confusion as they are putting inconsistent information on papers ( including a wrong address on the NOD and thus a certified letter from us was undeliver... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 27, 2016 - The information is incorrect for the following account & is being reported to -, - & - Credit reports. SHELLPOINT MORTGAGE... |
Shellpoint Partners, LLC Mortgage settlement process and costs June 15, 2016 - This is a continuation of my previous complaint # -. I 'm still requesting that my name be changed to my correct and legal name on my deed initiated by New Penn Financial - - -. All of their supporting identification, which includes my driver 's license and marriage license, states that my name is - - - not - - -, as was reported. They promised to make this correction and never did. There has never been nor will there be any driver 's license, social security card, or other means of identification stating that my name changed at any point. ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account June 3, 2016 - Shellpoint Mortgage Services is reporting inaccurate information on my credit report. This account was included in my bankruptcy by they are commenting that foreclosure proceedings have started. That is not correct. How can an account I had included in bankruptcy also be in foreclosure? I even disputed this account directly with them and they failed to mark this account as being disputed which is a violation of the Fair Credit Reporting Act and a no-no when it comes to the FTC. ... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting June 2, 2016 - My name is - -, a single mother of - boys. And I feel I have been unfairly treated when trying to purchase a home in - OH. Being a single mom, I am on a limited budget & must stay in Delaware due to my children 's schools. After much searching for a home, I finally found the home of my dreams at - - -, - which was listed on -/-/16. I was super excited. I loved the neighborhood and had searched there for quite a while. I knew from the neighborhood alone, I wanted the home and the quality of the house just had me so excited. Having been beat out on other homes, I m... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 27, 2016 - I have been in the process of obtaining explanations for questionable activity on my account. Obtaining a valid explanation has proven to be a daunting process until I filled my last complaint through the CFPB. Now that a line of communications has opened up and Shellpoint Mortgage Servicing company is willing to start addressing the customer service errors, I have drafted a list of the banking transactions and personal customer service errors the account has experienced. Please find a RESPA Qualified Written Response letter laying out the concerns over the accounts servicing errors. ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 21, 2016 - My Husband and I have she 'll point mortgage as our lender ... we were switched over from - -..they have - our loan so many times and stated we were behind on our loan ... you can never talk to a live person you leave a message and they will call you back within 48 hrs ... ... so un professionally ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 5, 2016 - I have been disputing questionable activity on my account from - - through - - with little to no assistance from Shellpoint Mortgage Servicing. - - I received a foreclosure letter. I have since sent in a RESPA letter requesting documentation to complete an audit on my account. I believe Shellpoint has mismanaged my account by applying other account payments and fees to my account. They have since charged me with copious fines and fees, claimed I was paid through - -, - and then rescind their claim. The activity on my account since -/-/- has been criminal and... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 5, 2016 - My property was included in a Chapter - bankruptcy in - - and sold to - - - on -/-/-. Shellpoint began 'servicing ' the loan on - - -. They never contacted me to tell me they were now the servicer of the loan nor did they ever send me a bill. They then reported the loan 180 days delinquent to the credit agencies - -. After being denied a credit card in - -, I checked my credit report and found 'Shellpoint Mortgage Servicing on it. I contacted them and they said they were not trying to collect on the debt, but that they simply " servicing the loa... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 24, 2016 - I am third party authorized for my client - - - - who had his home equity stolen from him through deed fraud and my company through - - ( a ) have been able to revert the deed back in his name. I contacted the servicer that was assigned his defaulted mortgage ( Shellpoint Mortgage ) and they informed that they conducted a short sale on the property in - - for the sum of $420000.00. I told them that was impossible no transfer of title or satisfaction of mortgage was ever recorded with the State of NY. They even told me who purchased the property through a short sale wi... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 14, 2016 - My husband and I have been trying to get a loan modification with Shellpoint Mortgage Company for few months now. We are also working with our attorney ; three months ago he recommended we do a Chapter - in the meanwhile try to get a loan modification with Shellpoint. The problem with the Chapter - was that our trustee 's payment was raised during this time. On -/-/- we submitted a loan modification package to Shellpoint Mortgage and we received a response from Shellpoint dated -/-/- indicating they assigned a new specialist to assist us thru the lost mitigation process. We hav... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account January 7, 2016 - I noticed that my mortgage company - Shellpoint Mortgage New Penn Financial ) - did n't paid my 2015 property taxes to - County Tax Office, - NC. As a result the status became delinquent and I'am very concern that, this negative information may damage my credit. I contacted my mortgage company and they said, the taxes were disbursed on - -, 2015. Why then it does n't show on the County Tax website? I sold my house recently, and at the closing, the attorney informed me that my property taxes were not paid by Shellpoint Mortgage and as a result the closing attorney office will hold t... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker November 16, 2015 - Have received - unsolicited notices requesting that I contact them about streamlining my FHA mortgage. First notice was ok. - indicated that did not understand why I would not have contacted them.And third which I will attach, goes as I wrote you twice before to tell you how historically low rates and recent FHA - program changes give homeowners like you the ability to significantly lower your monthly payment. Please act now - at no cost or obligation. I 'd be delighted to show you how much you could save. Please call me at -. Sincerely, - - P.S. Our FHA - process require... |
Shellpoint Partners, LLC Mortgage settlement process and costs November 1, 2015 - My husband asked me to sign some loan documents to help him refinance his home loan. He stated that I had to be on the title for the refinance. When the papers were brought to me, they had the wrong name on them. I never took my husbands name and my driver 's license specified my maiden name. I was told by him and the notary to sign the documents anyway even though I protested. The documents are incorrect as I am not nor will not be known by the name on the mortgage refinance documents. Do I have to be or remain a part of this fraud? ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 23, 2015 - Requested early PMI Cancellation Forms on - -, 2015. After a month, I still did not receive the documents requested. Called on - -, 2015 and I was told they held it up to investigate if I qualified ( but I was never informed of this ). They said the information would be emailed to me by end of day ( or someone would reach out if I did not qualify ). Neither of those two things happened. Called again on - -, 2015 and was told the requests were not submitted correctly and the rep would have to put in a new request. I was told documents are to be mailed out Monday - -, 201... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker July 20, 2015 - Worked with a Mortgage Broker for New Penn Financial to finance a home through FHA since -/-/-. Received a pre-approval letter -/-/- contingent on credit, income verification and proof of closing funds. Found a home and entered into contract -/-/- with an extension to close on -/-/- per Seller 's request. On -/-/-, after being on three weeks of leave the Mortgage broker states HUD declined application because I was never qualified to begin with. Lost Escrow Down Payment because Mortgage Broker failed to furnish commitment letter/Loan Approval within 30 days of contract... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 22, 2015 - I have had several problems with shellpoint mortgage servicing as you probably hear from consumers on a daily basis since it is the WORST Mortgage company ever for customer service. I have been getting foreclosure letters from Shellpoint and are working with NCHFA ( - housing finance agency ) to get assistance ( medical/decrease in work hardship ) however time is running out and I requested last week ( via shellpoint rep - - ) to know what is my balance and he said that he did not know as they were going to have to order a copy of the Attorneys fees and charges even though my loan has... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account June 12, 2015 - SHELLPOINT MORTGAGE - RIDICULOUS ESCROW AMOUNTWe recently purchased a new home and used a loan officer. He basically went to several banks to see where we could get the best interest rate, etc. Ultimately the mortgage is with ShellPoint Mortgage. Since day one they are charging us a ridiculous amount for an escrow payment. We, my husband, myself and our loan officer called them -/-/2015 and requested an escrow analysis be done. It is now - -, 2015 and every time I call they tell me they will get it to their supervisor to process today. Never happens! I have called almost every week... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account June 11, 2015 - I requested a Qualified Written Request from Shellpoint Mortgage. I alleged that they change the terms of my fixed rate mortgage ( with no prepayment penalty ) each month I pay more than the minimum payment amount. I allege they are penalizing me when I attempt to pre-pay my mortgage. Normally, every mortgage company I have dealt with ( until Shellpoint - will apply the additional amount to the principal and push the due date for the next payment into the future, effectively shortening my loan. Shellpoint does n't do this. They apply the additional amount to the principal, then the RECALULA... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 14, 2015 - I have applied for all Homeowner 's assistance programs that my lender has to offer. I previously was denied for a modification. The lender used the incorrect income amount. I am currently in escalations review and I have submitted supporting income documentation ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 4, 2015 - The issue at hand is my servicer Shellpoint. I have been trying to resolve the issue of my past due payments with Shellpoint. Over the past few years and months I have received correspondences from Shellpoint with different past due amounts. I would like to know : Why the amounts past due keep changingHow did the past due amounts jump from only $190.00 in - - to $800.00 in - -. I have received my payment history from Shellpoint, but there seems to be fees that were told to me verbally that do not appear to be in the payment history, or, I may be misunderstanding my printout. It... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 31, 2015 - I have struggled throughout the entire life of my mortgage. I borrowed from -, and other investments to help with moving costs, and other home owner expenses through out the years for this mortgage that I qualified for somehow. I bought the house in -/-/-/-/-/- timeframe. I got - - in -/-/-, thankfully no signs of it returning and grateful for that. Had to work a lot of overtime after company reorgs and downsizing after the financial meltdown economic disaster. I had to use - in - and - for - - issues. Got fired in - - and just started fulltime empl... |