Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Pennsylvania

Requested early PMI Cancellation Forms on - -, 2015. After a month, I still did not receive the documents requested. Called on - -, 2015 and I was told they held it up to investigate if I qualified ( but I was never informed of this ). They said the information would be emailed to me by end of day ( or someone would reach out if I did not qualify ). Neither of those two things happened. Called again on - -, 2015 and was told the requests were not submitted correctly and the rep would have to put in a new request. I was told documents are to be mailed out Monday - -, 2015. The delays have now cost me $100.00 to date, with a high probability of costing me another $100.00 this month.